# Two Saturdays in a row I tried to order food through Grub hub but unsuccessful **URL:** \ **Category:** The BBQ Pit\ **Created:** [July 24, 2016, 2:34am UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740 "2016-07-24T02:34:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![cg16](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@cg16](https://boards.straightdope.com/u/cg16)\ **Post date:** [July 24, 2016, 2:34am UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/1 "2016-07-24T02:34:06Z")
I been hearing a lot about grub hub so decided to order some dinner and it didn;t go well at all. Once I get the checkout part and click the button to pay for my food I get a message saying “sorry we cannot complete your order at this time”😕 So I called customer service and they could not help me either which was more frustrating. Not only that, I wanted to take advantage of the $10 off first time coupon and not do that. So here it is almost 11pm on a saturday and I am waiting on dinner from a seafood place because of the drama with Grub hub. :mad::mad: ---
**Author:** ![Skywatcher](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/skywatcher/32/254_2.png) [@Skywatcher](https://boards.straightdope.com/u/Skywatcher)\ **Post date:** [July 24, 2016, 7:23pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/2 "2016-07-24T19:23:01Z")
Try a different restaurant. We’ve been ordering via Grub Hub about twice a month for the past year with no problem other than one driver who went to the wrong part of the complex. ---
**Author:** ![cg16](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@cg16](https://boards.straightdope.com/u/cg16)\ **Post date:** [July 24, 2016, 7:32pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/3 "2016-07-24T19:32:31Z")
> [@Skywatcher](#): > > Try a different restaurant. We’ve been ordering via Grub Hub about twice a month for the past year with no problem other than one driver who went to the wrong part of the complex. I tried another restaurant and received the same message that the order could not be processed at this time. It;s not like I didn’t have money in my account so I didnt understand it at all ---
**Author:** ![kaylasdad99](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kaylasdad99/32/3398_2.png) [@kaylasdad99](https://boards.straightdope.com/u/kaylasdad99)\ **Post date:** [July 24, 2016, 7:41pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/4 "2016-07-24T19:41:02Z")
Why could customer service not help you? Do they simply not have the tools to do so EVER, or were you calling at a time when their tier 2 support was not available? ---
**Author:** ![IvoryTowerDenizen](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ivorytowerdenizen/32/17937_2.png) [@IvoryTowerDenizen](https://boards.straightdope.com/u/IvoryTowerDenizen)\ **Post date:** [July 24, 2016, 7:44pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/5 "2016-07-24T19:44:59Z")
We order from Grub Hub from home or work all the time with no problems. Are you sure it’s not an issue on your CC part? Have you used it recently got any other online purchases? ---
**Author:** ![Asimovian](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/asimovian/32/172_2.png) [@Asimovian](https://boards.straightdope.com/u/Asimovian)\ **Post date:** [July 24, 2016, 7:53pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/6 "2016-07-24T19:53:52Z")
> [@cg16](#): > > So I called customer service and they could not help me either which was more frustrating. What did you tell customer service, and what did they say in response? What did they say was the reason they could not help you? ---
**Author:** ![cg16](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@cg16](https://boards.straightdope.com/u/cg16)\ **Post date:** [July 24, 2016, 8:52pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/7 "2016-07-24T20:52:23Z")
> [@kaylasdad99](#): > > Why could customer service not help you? Do they simply not have the tools to do so EVER, or were you calling at a time when their tier 2 support was not available? she told me they can’t resolve technical issues ---
**Author:** ![cg16](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@cg16](https://boards.straightdope.com/u/cg16)\ **Post date:** [July 24, 2016, 8:53pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/8 "2016-07-24T20:53:56Z")
> [@IvoryTowerDenizen](#): > > We order from Grub Hub from home or work all the time with no problems. Are you sure it’s not an issue on your CC part? Have you used it recently got any other online purchases? No my CC is fine, check my balance every other day and know what’s coming in and going out. I was thinking maybe it would be different if I tried on my phone instead of the laptop. I tried twice on the Chromebook ---
**Author:** ![cg16](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@cg16](https://boards.straightdope.com/u/cg16)\ **Post date:** [July 24, 2016, 8:55pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/9 "2016-07-24T20:55:13Z")
> [@Asimovian](#): > > What did you tell customer service, and what did they say in response? What did they say was the reason they could not help you? She told me that they don’t have technical support to resolve technical issues. ---
**Author:** ![rat\_avatar](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/rat_avatar/32/255_2.png) [@rat\_avatar](https://boards.straightdope.com/u/rat_avatar)\ **Post date:** [July 24, 2016, 9:16pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/10 "2016-07-24T21:16:44Z")
Grub hub has super crappy integration with the restaurants, as there is no “state” checked before accepting an order and it is so difficult or easy to forget for restaurants to update some state this is very very common. It is a perfect example of what happens when you hire people with only ACID style computing and force them to build a fisher price my first website. Distributed computing is hard, and they failed at it, and they chose to fail at it at the worst way possible which is to provide a bad user experience. They should not confirm an order until the restaurant accepts the order, and they should work to make that failure happen fast. All I can say is that they are a fairly good way to find what you want to eat but it is better to just call up the restaurant and order after you find what you wanted. Or use another service which is not as hampered by a generic misunderstanding of distributed systems. ---
**Author:** ![cg16](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@cg16](https://boards.straightdope.com/u/cg16)\ **Post date:** [July 24, 2016, 9:23pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/11 "2016-07-24T21:23:38Z")
> [@rat\_avatar](#): > > Grub hub has super crappy integration with the restaurants, as there is no “state” checked before accepting an order and it is so difficult or easy to forget for restaurants to update some state this is very very common. > > It is a perfect example of what happens when you hire people with only ACID style computing and force them to build a fisher price my first website. > > Distributed computing is hard, and they failed at it, and they chose to fail at it at the worst way possible which is to provide a bad user experience. > > They should not confirm an order until the restaurant accepts the order, and they should work to make that failure happen fast. > > All I can say is that they are a fairly good way to find what you want to eat but it is better to just call up the restaurant and order after you find what you wanted. Or use another service which is not as hampered by a generic misunderstanding of distributed systems. what made want to try it was the $10 off your first Grub Hub purchase and of course I was unable to take advantage of it. ---
**Author:** ![rat\_avatar](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/rat_avatar/32/255_2.png) [@rat\_avatar](https://boards.straightdope.com/u/rat_avatar)\ **Post date:** [July 24, 2016, 9:28pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/12 "2016-07-24T21:28:00Z")
> [@cg16](#): > > what made want to try it was the $10 off your first Grub Hub purchase and of course I was unable to take advantage of it. Ya, they are trying to make the fact they have crappy service up with volume…I tried to use them for work meetings a few times and gave up. They kept giving me credits to use that could never be used because of stuff like. A) It was a slow day and the restaurant was closed. B) It was a soccer/football/baseball game and the restaurant didn’t deliver on those days. C) Their system failed to forward the order. etc… They will be short lived as they continue to burn through good will without fixing the core issues. ---
**Author:** ![IvoryTowerDenizen](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ivorytowerdenizen/32/17937_2.png) [@IvoryTowerDenizen](https://boards.straightdope.com/u/IvoryTowerDenizen)\ **Post date:** [July 24, 2016, 9:30pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/13 "2016-07-24T21:30:26Z")
Just ordered Greek food. This thread made me hungry. ---
**Author:** ![cg16](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@cg16](https://boards.straightdope.com/u/cg16)\ **Post date:** [July 24, 2016, 9:34pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/14 "2016-07-24T21:34:22Z")
> [@IvoryTowerDenizen](#): > > Just ordered Greek food. This thread made me hungry. I may order some wings tonight directly from the store the hell with Grub Hub:D ---
**Author:** ![IvoryTowerDenizen](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ivorytowerdenizen/32/17937_2.png) [@IvoryTowerDenizen](https://boards.straightdope.com/u/IvoryTowerDenizen)\ **Post date:** [July 24, 2016, 9:35pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/15 "2016-07-24T21:35:51Z")
Hey, as long as the food gets there! ---
**Author:** ![cg16](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@cg16](https://boards.straightdope.com/u/cg16)\ **Post date:** [July 24, 2016, 9:38pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/16 "2016-07-24T21:38:59Z")
> [@IvoryTowerDenizen](#): > > Hey, as long as the food gets there! fucking around with grub hub last night my dinner didn’t arrived until almost midnight.:smack: And since I ate so late I know I couldn’t go to sleep until atleast 5am ---
**Author:** ![kaylasdad99](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kaylasdad99/32/3398_2.png) [@kaylasdad99](https://boards.straightdope.com/u/kaylasdad99)\ **Post date:** [July 24, 2016, 10:13pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/17 "2016-07-24T22:13:10Z")
> [@kaylasdad99](#): > > Why could customer service not help you? Do they simply not have the tools to do so EVER, or were you calling at a time when their tier 2 support was not available? > [@cg16](#): > > she told me they can’t resolve technical issues The correct response to that is: _“Please tell me how I can speak with someone who can.”_ ---
**Author:** ![cg16](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@cg16](https://boards.straightdope.com/u/cg16)\ **Post date:** [July 24, 2016, 10:17pm UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/18 "2016-07-24T22:17:31Z")
> [@kaylasdad99](#): > > The correct response to that is: _“Please tell me how I can speak with someone who can.”_ She said that customer service for Grub Hub doesn’t resolve technical issues at all ---
**Author:** ![Debillw3](https://avatars.discourse-cdn.com/v4/letter/d/3bc359/32.png) [@Debillw3](https://boards.straightdope.com/u/Debillw3)\ **Post date:** [July 26, 2016, 7:51am UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/19 "2016-07-26T07:51:16Z")
> [@cg16](#): > > She said that customer service for Grub Hub doesn’t resolve technical issues at all Then what on earth are they there for? They’re customer service for a website. What issues will people have that don’t fall under the realm of website related issues? Seriously, I’m really curious about this. What problems DO they solve? ---
**Author:** ![cg16](https://avatars.discourse-cdn.com/v4/letter/c/a698b9/32.png) [@cg16](https://boards.straightdope.com/u/cg16)\ **Post date:** [July 26, 2016, 11:12am UTC](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740/20 "2016-07-26T11:12:08Z")
> [@Debillw3](#): > > Then what on earth are they there for? > > They’re customer service for a website. What issues will people have that don’t fall under the realm of website related issues? > > Seriously, I’m really curious about this. What problems DO they solve? I’m thinking this is another negative of owning a chromebook. I want to see what happens if I try to order using my phone instead of the laptop [Next page](https://boards.straightdope.com/t/two-saturdays-in-a-row-i-tried-to-order-food-through-grub-hub-but-unsuccessful/760740.md?page=2)