UHAUL! *shakes fist angrily*

Sorry to have trimmed that very informative post, Jodi, but there it is: “revenue is revenue”. I feel bad for the customer and also for the person at the counter who really cares in what you describe, but tramp met up with some folks who not only didn’t give a shit, they seemed incredulous that she didn’t understand why she didn’t have a truck!

That tells me there’s something very wrong with the system, and while I’m no Ralph Nader, I know enough to realize that the consumer is the one to make the difference. It’s all very well and good to commiserate, but in the end how have we helped to prevent this from happening again by just saying, “Sorry you had to go through that.”?

Q

Oh, hi Quasi. Sorry 'bout the delay. :slight_smile:

If you want to link to this thread in your letter of complaint to U-Haul, we have no way of stopping you, of course. It’s out on the web, for all to see.

We don’t really think it’ll help your case much, though. “It’s not just me that got shafted - here’s about 20 anonymous message board posters who got the same raw deal!” - somehow I don’t think it’ll add much weight.

But if you do include the link, or quotes, we’d like to stress at this time that the Straight Dope Message Board and the Chicago Reader are no parties in this particular dispute with a customer (who happens to be an SDMB poster) and U-Haul. If someone painted “Romans go home!” (or, “Roman they go the house” :)) on a wall, you wouldn’t hold the paint company responsible either, after all.

Ah, that’s enough legalese. Carry on. :slight_smile:

Quasi, you’re a doll.

I really don’t think Uhaul will care very much… They don’t exactly have any customer service to speak of and made it quite clear that they basically don’t give a shit about my business or anyone else’s.

YEEE-HAWW !

I’m goin’ for it! :smiley:

Damn, it was gettin’ hot and stinky inside this armor, and my donkey was gettin’ tired of waitin’, but my rusty sword and lance are at y’all’s service, and as soon as we get around this windmill,
we’ll get started! :wink:

Quasi

Sorry to be a late-poster but I’ve been wanting to add our U-Haul horror story & this is the first chance I’ve had (Tramp, I’m glad you finally got a truck!). I hope the remainder of your move goes better than hours did:

Moving from Madison, WI, to State College, PA, we needed a fair amount of truck space. By the afternoon of moving day we ended up with two trucks, not the one really big one we’d reserved nor the time we’d reserved - and this is after multiple contacts with the local dealer (we’d gotten the same “yeah, there’s a truck for you somewhere in Wisconsin” line that others have reported). But sometime in the late afternoon we had two trucks, one 12’ and one 20’ (I believe). Our departure was delayed by an extra day, but we did finally leave.

Then came the fun part.

:Foreshadowing * Always get insurance on the big truck. Some auto insurance policies cover damages on smaller trucks (ours did) but I don’t think any of them cover the big trucks.:

On Day 2 of the trip, as we approached the mountains of Pennsylvania I noticed that Hubby, driving the larger truck, was lagging behind. Way behind. In fact he was stopped by the side of the road about a quarter mile back, in heavy rush-hour traffic.

Turns out his truck had died. Just stopped - no steam, no warning lights or pinned gauges. So we drove in my truck to the next exit & called U-Haul. “Oh yes” said the customer service representative. “Sounds like your governor (sp?) has failed. Start it by (some sequence of gears and pumping a certain number of times). Just make sure you don’t drive slower than 50 mph.”

Yes.

It was the Speed bus. With all of our worldly possessions on board and my dear Hubby at the wheel.

Hubby was following me for a while until he found (after a couple more stalls) that in order to maintain 50 mph going uphill, he had to do at least 80 going down. My little truck wasn’t doing that speed well. So now he’s ahead of me, towing our Honda.

And as dusk deepens I notice that the trailer’s lights aren’t lit, he has no tail lights. Hell, he doesn’t have a break light. There’s no rear illumination on his truck! So I try to follow more closely, to keep some light on his vehicle. But he’s flying like a bat outta hell.

And I notice that his oversized truck, which wasn’t packed as tightly as it should have been, is swaying. There’s a semi next to him, on the Pennsylvania mountain, and it’s swaying as well through the twists and turns. There’s a sheer drop to the right, and both trucks are rocking.

Somewhere around this point one of Hubby’s headlights goes out - I think a rock bounced into it.

Finally, after about 2 hours of white-knuckling it, we get close to our destination and off the highway. His rearview mirror falls off. Now that we’re in normal traffic it’s all he can do to keep the truck moving; it stalls several times on the way to our new home.

We pull into the parking lot one day and several hours late, but our new landlord had kindly waited up for us and was there to give me the keys. I went back outside to gather the cats (who’d been in my truck) and hear this strange tinkling sound. It’s my husband, who’s busy kicking out the truck’s other headlight.

When we moved back to the Midwest, we got a Ryder.

Add a “Jawohl” to that YEEE****-HAWW** ! **,wouldya?

:wink:

And Coldfire, thank you! I guess I know it won’t help much, but if a few caring colonials hadn’t started fighting back in the late 17 hundreds here on the continent, we might not be having this internet conversation. Who knows? :wink:

Quasi

I know all about that… I went to Penn State. Seven Mountain’s Pass can be a bitch.

Are you aware of how many of your trusting customers are left out in the cold by your unfair business practices? Here’s a link to help educate you. Feel free to forward it to your CEO’s.

That’s what I sent.

Maybe we’ll get a response, maybe not. Maybe it’ll make a difference, maybe not. But that’s not the point. The point is (and always will be, I hope) that if enough people are dissatisfied about the way they’re being treated, only they can change it, and this is one way of doing so.

Quasimodem

Well, since Quasimodem has gone to all this trouble to tilt at that windmill, let me just chime in to say that I had an experience nearly identical to Tramp’s in 1997. I will never again do business with UHaul as a result. I’ve rented trucks 3 times since then, twice from Ryder and most recently from Budget, and I found both of them to be fine companies with which to do business. Don’t know if it will do any good or not, but thanks for the effort, Quasi.

:smiley: You just made me laugh like an idiot at work!

Sounds like me after that trip…

Sam

You should have seen me about five years ago with a U-Haul vehicle. The driver’s door was loose and took a strong tug upward while closing or it would just bounce away. In motion, it was flapping around and probably getting looser.

We endured the bad door for the duration of our move, figuring that we were just renting it overnight. At a refueling stop along the way, a bolt fell out. Quite a curious development. Now the door is REALLY loose, and it takes assistance from someone pushing the door up and in so it will latch. We proceeed onward, being careful not to touch or lean on the rattling door, lest it fall off.

Once at our destination, someone else in our band of brave and not very merry men asks if the toolkit was still in the trunk of my car. Something clicks in my brain and I say “Why yes! Yes, I do have a socket wrench in my trunk. Looks like it’ll take a 5/16”

A quick survey confirming no complications caused by wires and a couple easy twists of the two remaining bolts. The wrench was really not needed as the bolts were already a couple turns loose … “Watch out below” <CRASH>

The next morning, we were due to return the truck. En route, we were pulled over by the CHP. What’s that, Officer? I can’t drive a truck missing the driver’s door? OK, sorry about that." We leave the truck parked along the freeway and continue to U-Haul in the car. I give them the keys and tell them where it’s parked and that the door is in the back of the truck and that they’ll probably need to tow it in since the CHP won’t let it be driven while doorless. Probably ought to get it right now before CHP has it towed and impounded, by the way. I then chuckle and say it’s a good thing I paid for their insurance and left to let them sort it all out.