This weekend, I called in to get my normal refill - which I have asked repeatedly not to be automatic.
I after navigating the menu, I entered the prescription number and was told “no available refills.” Seeing that there was one on the bottle, I worked through the menu again to get an actual pharmacist. After 25 minutes on hold, I was told, “yes, we already filled it, so you actually don’t have any refills left.”
But they had already told me that other script I ordered in that session was waiting - so they knew they had auto-refilled it (despite my requests not to), and were able to tell me that. Why they couldn’t do the same for the other one is beyond me, it’s just poor system design.
While I’m ranting, EVERY time it asks me to enter my DOB to “help with my transaction”, and then says “Hmm…(literally, it says hmm) I don’t have that one on file.” But not having it makes zero difference and of course the first thing they ask is for my DOB, which of course they have. But you cannot get around this prompt.
CVS’ phone system is horrible, but they do give good service in the store, and among retailers we use, they actually seem to know the family, which is nice.