# Urgent virus problem - please help a loser **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [March 9, 2008, 12:19am UTC](https://boards.straightdope.com/t/urgent-virus-problem-please-help-a-loser/440663 "2008-03-09T00:19:05Z")\ **Posts on this page:** 11\ **Page:** 2
**Author:** ![Marley23](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@Marley23](https://boards.straightdope.com/u/Marley23)\ **Post date:** [March 9, 2008, 5:32am UTC](https://boards.straightdope.com/t/urgent-virus-problem-please-help-a-loser/440663/21 "2008-03-09T05:32:44Z")
Okay, we’re getting somewhere. How do I do that? ---
**Author:** ![ZipperJJ](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/zipperjj/32/211_2.png) [@ZipperJJ](https://boards.straightdope.com/u/ZipperJJ)\ **Post date:** [March 9, 2008, 5:37am UTC](https://boards.straightdope.com/t/urgent-virus-problem-please-help-a-loser/440663/22 "2008-03-09T05:37:12Z")
Settings - Filters - Create a new filter - Has The Words - Symantec Email Proxy See if that works. Run the “test search” to try it. ---
**Author:** ![Marley23](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@Marley23](https://boards.straightdope.com/u/Marley23)\ **Post date:** [March 9, 2008, 5:46am UTC](https://boards.straightdope.com/t/urgent-virus-problem-please-help-a-loser/440663/23 "2008-03-09T05:46:53Z")
I found a Notepad file called “Filters,” but I’m sure that’s not what you’re suggesting I look for. Where would I find these settings? I meant to add a big thank you to everybody here. ---
**Author:** ![ZipperJJ](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/zipperjj/32/211_2.png) [@ZipperJJ](https://boards.straightdope.com/u/ZipperJJ)\ **Post date:** [March 9, 2008, 5:55am UTC](https://boards.straightdope.com/t/urgent-virus-problem-please-help-a-loser/440663/24 "2008-03-09T05:55:46Z")
In gmail, dude. ---
**Author:** ![Marley23](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@Marley23](https://boards.straightdope.com/u/Marley23)\ **Post date:** [March 9, 2008, 6:14am UTC](https://boards.straightdope.com/t/urgent-virus-problem-please-help-a-loser/440663/25 "2008-03-09T06:14:43Z")
Ah. Durrr. Okay, I’ve created the filter and I’m still getting the messages. ---
**Author:** ![ZipperJJ](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/zipperjj/32/211_2.png) [@ZipperJJ](https://boards.straightdope.com/u/ZipperJJ)\ **Post date:** [March 9, 2008, 6:17am UTC](https://boards.straightdope.com/t/urgent-virus-problem-please-help-a-loser/440663/26 "2008-03-09T06:17:40Z")
> **[Create rules to filter your emails - Gmail Help](https://support.google.com/mail/answer/6579?hl=en)** > > Want to get more out of Google apps at work or school?   ---
**Author:** ![Marley23](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@Marley23](https://boards.straightdope.com/u/Marley23)\ **Post date:** [March 9, 2008, 6:51am UTC](https://boards.straightdope.com/t/urgent-virus-problem-please-help-a-loser/440663/27 "2008-03-09T06:51:25Z")
I think I set it up properly, it just hasn’t worked so far. But the help page indicates we’re on the right track. I’ll try adding some other words to the filter, like ‘savings’ and whatever else these e-mails apparently say. Thanks again for your help. I’m sure there’s a pretty easy solution to stop these messages. I don’t know if it matters, but I may not have been clear about what they are - I’m not getting or sending emails about this. I’m getting popups from the Symantec email proxy. ---
**Author:** ![ZipperJJ](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/zipperjj/32/211_2.png) [@ZipperJJ](https://boards.straightdope.com/u/ZipperJJ)\ **Post date:** [March 9, 2008, 7:07am UTC](https://boards.straightdope.com/t/urgent-virus-problem-please-help-a-loser/440663/28 "2008-03-09T07:07:18Z")
Oh, well then you have me thoroughly confused. I was really convinced that you were getting emails in Gmail from Symantec. Google “Symantec Email Proxy” and see what the Internets say. Lots of people have this problem. ---
**Author:** ![Marley23](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@Marley23](https://boards.straightdope.com/u/Marley23)\ **Post date:** [March 9, 2008, 6:09pm UTC](https://boards.straightdope.com/t/urgent-virus-problem-please-help-a-loser/440663/29 "2008-03-09T18:09:04Z")
Other on the Interweb have definitely had this problem. The suggestion I found is as follows: > [@](#): > > This problem should be fixed by a Symantec Common Client and Norton AntiVirus program updates. To install the updates, start NAV, run LiveUpdate, download all available updates–including the Symantec Common Client Update and the Norton AntiVirus program update–and then restart the computer when prompted. Thing is, my Norton AntiVirus expired a long time ago, so I’m not sure why I am getting these messages. I did download Norton 360 v2 a few days ago, but it won’t run. It’s asked me to get some updates to Windows, which I’ve done - but my computer won’t recognize them. Needless to say I’m trying to get someone on the phone at this point so I won’t have to keep coming back here. ---
**Author:** ![samclem](https://avatars.discourse-cdn.com/v4/letter/s/a9a28c/32.png) [@samclem](https://boards.straightdope.com/u/samclem)\ **Post date:** [March 9, 2008, 7:04pm UTC](https://boards.straightdope.com/t/urgent-virus-problem-please-help-a-loser/440663/30 "2008-03-09T19:04:39Z")
At the risk of sounding like a dumbass, why don’t you uninstall Norton and just use AVG for your antivirus program. ---
**Author:** ![Marley23](https://avatars.discourse-cdn.com/v4/letter/m/45deac/32.png) [@Marley23](https://boards.straightdope.com/u/Marley23)\ **Post date:** [March 10, 2008, 4:52am UTC](https://boards.straightdope.com/t/urgent-virus-problem-please-help-a-loser/440663/31 "2008-03-10T04:52:28Z")
[QUOTE=samclem] At the risk of sounding like a dumbass, why don’t you uninstall Norton and just use AVG for your antivirus program. [/QUOTE] This is why I called myself a loser in the thread title. I uninstalled Norton and so far, that seems to have done the trick. Thanks **sam**! [Previous page](https://boards.straightdope.com/t/urgent-virus-problem-please-help-a-loser/440663.md?page=1)