# Vista Drivers

**URL:** <https://boards.straightdope.com/t/vista-drivers/663855>\
**Category:** Factual Questions\
**Created:** [July 18, 2013, 3:44pm UTC](https://boards.straightdope.com/t/vista-drivers/663855 "2013-07-18T15:44:38Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![robcaro](https://avatars.discourse-cdn.com/v4/letter/r/df705f/32.png) [@robcaro](https://boards.straightdope.com/u/robcaro)\
**Post date:** [July 18, 2013, 3:44pm UTC](https://boards.straightdope.com/t/vista-drivers/663855/1 "2013-07-18T15:44:38Z")

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My wife’s Vista Laptop has no sound nor DVD. Are there new drivers that will fix this problem or do I need to get a repair?

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**Author:** ![control-z](https://avatars.discourse-cdn.com/v4/letter/c/eada6e/32.png) [@control-z](https://boards.straightdope.com/u/control-z)\
**Post date:** [July 18, 2013, 4:43pm UTC](https://boards.straightdope.com/t/vista-drivers/663855/2 "2013-07-18T16:43:13Z")

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Did it work before and then stop working?

What brand and model is the laptop?

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**Author:** ![robcaro](https://avatars.discourse-cdn.com/v4/letter/r/df705f/32.png) [@robcaro](https://boards.straightdope.com/u/robcaro)\
**Post date:** [July 18, 2013, 7:30pm UTC](https://boards.straightdope.com/t/vista-drivers/663855/3 "2013-07-18T19:30:59Z")

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Yes, first the sound quit and says that it isn’t connected. Now, the DVD player doesn’t even show as being there. HP Pavilion dv6990la notebook. Windows Vista Home Premium SP2.

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**Author:** ![Hail\_Ants](https://avatars.discourse-cdn.com/v4/letter/h/dc4da7/32.png) [@Hail\_Ants](https://boards.straightdope.com/u/Hail_Ants)\
**Post date:** [July 18, 2013, 10:53pm UTC](https://boards.straightdope.com/t/vista-drivers/663855/4 "2013-07-18T22:53:26Z")

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Go to the HP site and search for drivers by your specific laptop model number. HP’s site is pretty good for this kind of stuff. Usually you can just download executable files that do all the installation for you. Just be sure to reboot after.

Try this: [http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=3753783](http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=3753783)

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**Author:** ![Isilder](https://avatars.discourse-cdn.com/v4/letter/i/cc9497/32.png) [@Isilder](https://boards.straightdope.com/u/Isilder)\
**Post date:** [July 19, 2013, 2:09am UTC](https://boards.straightdope.com/t/vista-drivers/663855/5 "2013-07-19T02:09:57Z")

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Sound - maybe the config is messed up, you may have to reset the config in the control panel, sound area…

or remove the driver from the device manager, and then trigger the detection (“scan for hardware changes”. Which also means 'try to add the just removed drivers back in '. )

IF the drivers won’t restore, then perhaps they are corrupt and you need a to download the package.  
But its unlikely that you just need new drivers for no reason… or just because of windows upset.

Perhaps you do for sound - very unlikely for the DVD to need a driver.

Maybe get a dos prompt (cmd.exe) as administrator, and run “sfc /scannow”

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**Author:** ![robcaro](https://avatars.discourse-cdn.com/v4/letter/r/df705f/32.png) [@robcaro](https://boards.straightdope.com/u/robcaro)\
**Post date:** [July 20, 2013, 1:11pm UTC](https://boards.straightdope.com/t/vista-drivers/663855/6 "2013-07-20T13:11:26Z")

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I gave up and gave the computer to a friend. Let him worry about the problem or just get it repaired. Oh, I had just reinstalled the system, so I believe that it is something with the hardware. Anyway, case closed.