# Web site to check status of payment and enter bank account information is up. **URL:** \ **Category:** The Quarantine Zone\ **Tags:** covid-quarantine\ **Created:** [April 15, 2020, 11:22am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842 "2020-04-15T11:22:51Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![PastTense](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pasttense/32/14550_2.png) [@PastTense](https://boards.straightdope.com/u/PastTense)\ **Post date:** [April 15, 2020, 9:48pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/21 "2020-04-15T21:48:19Z")
> [@](#): > > Why am I getting “Payment Status Not Available?” > > In certain cases, the Get My Payment app will be unable to tell you the status of your payment. You may receive this message for one of the following reasons: > > ``` > If you are not eligible for a payment (see IRS.gov on who is eligible and who is not eligible) > If you are required to file a tax return and have not filed in tax year 2018 or 2019. > If you recently filed your return or provided information through Non-Filers: Enter Your Payment Info on IRS.gov. Your payment status will be updated when processing is completed. > **If you are a SSA or RRB Form 1099 recipient, SSI or VA benefit recipient – the IRS is working with your agency to issue your payment; your information is not available in this app yet. > > ``` > > \*\* > You can check the app again to see whether there has been an update to your information. Get My Payment data is updated once per day, so there’s no need to check back more frequently. So those of you getting Social Security, Railroad Retirement Board, Supplemental Security Income or Veterans Administration payment will get a “Payment Status Not Available” ---
**Author:** ![skdo23](https://avatars.discourse-cdn.com/v4/letter/s/a5b964/32.png) [@skdo23](https://boards.straightdope.com/u/skdo23)\ **Post date:** [April 15, 2020, 9:57pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/22 "2020-04-15T21:57:53Z")
SSI recipients should receive their checks automatically by early May. > **[Receiving SSI benefits? You will get your coronavirus stimulus payment...](https://www.cnbc.com/2020/04/15/ssi-beneficiaries-will-get-coronavirus-stimulus-payments-automatically.html)** > > If you receive Supplemental Security Income from the government, you will get your coronavirus stimulus payment by early May. If you have qualifying dependents who should receive payments, you need to register on the government web portal. Here's... ---
**Author:** ![slash2k](https://avatars.discourse-cdn.com/v4/letter/s/439d5e/32.png) [@slash2k](https://boards.straightdope.com/u/slash2k)\ **Post date:** [April 15, 2020, 10:00pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/23 "2020-04-15T22:00:54Z")
> [@PatriotGrrrl](#): > > Payment Status Not Available > According to information that we have on file, we cannot determine your eligibility for a payment at this time. > From what I hear, a lot of people are getting this. Apparently, that has been the default message when the system is too overloaded to give you a correct response, [per CNBC](https://www.cnbc.com/2020/04/15/irs-stimulus-check-tracking-tool-isnt-working-for-everyone.html). > [@](#): > > The Get My Payment tool is meant to give those eligible for a coronavirus stimulus check information on when they will receive their payment. Instead, many are receiving messages that their payment status is not available. > > In most cases, this happened because the system was overloaded, Luis Garcia, an IRS spokesperson, told CNBC Make It. > > “What happened is instead of having an error message or a message saying the system is very busy, it just says your information isn’t in here, that was the default,” says Garcia. But that should be fixed now. ---
**Author:** ![asahi](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/asahi/32/8693_2.png) [@asahi](https://boards.straightdope.com/u/asahi)\ **Post date:** [April 15, 2020, 10:03pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/24 "2020-04-15T22:03:42Z")
> [@Eva\_Luna](#): > > I don’t think it’s working very well. This is the message I got: > > “According to information that we have on file, we cannot determine your eligibility for a payment at this time.” > > We have lived at this address for the past 3 years and should be eligible for the full amount. > > Ah well, I should do our 2019 taxes anyway - it shouldn’t take very long. Got the same message. ---
**Author:** ![LurkMeister](https://avatars.discourse-cdn.com/v4/letter/l/3da27b/32.png) [@LurkMeister](https://boards.straightdope.com/u/LurkMeister)\ **Post date:** [April 16, 2020, 1:02am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/25 "2020-04-16T01:02:16Z")
> [@PastTense](#): > > So those of you getting Social Security, Railroad Retirement Board, Supplemental Security Income or Veterans Administration payment will get a “Payment Status Not Available” I’m wondering if this also applies to people getting Federal pensions. I’m on CSRS and got “Payment Status Not Available”. I did file tax returns for 2018 and 2019, but did not get a refund, so the IRS does not have direct deposit info for me. My pension is directly deposited, however. ---
**Author:** ![Brown\_Eyed\_Girl](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/brown_eyed_girl/32/3574_2.png) [@Brown\_Eyed\_Girl](https://boards.straightdope.com/u/Brown_Eyed_Girl)\ **Post date:** [April 16, 2020, 4:18am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/26 "2020-04-16T04:18:11Z")
> [@PatriotGrrrl](#): > > Payment Status Not Available > According to information that we have on file, we cannot determine your eligibility for a payment at this time. > From what I hear, a lot of people are getting this. I received this same message for both my spouse and I (filed jointly). Both of my kids have received theirs though. Our 2019 fed refund posted yesterday so I expected the stimulus would be right behind it, but no such luck. I’m not really worried. We’re in a decent financial situation for the time being. But then I saw [this news](https://www.usatoday.com/story/money/2020/04/15/stimulus-checks-going-wrong-bank-account-many-yes/5140966002/) and I don’t know if maybe I should be concerned. What a shitshow. ---
**Author:** ![Bootis](https://avatars.discourse-cdn.com/v4/letter/b/e8c25b/32.png) [@Bootis](https://boards.straightdope.com/u/Bootis)\ **Post date:** [April 16, 2020, 6:06am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/27 "2020-04-16T06:06:04Z")
> [@Brown\_Eyed\_Girl](#): > > I received this same message for both my spouse and I (filed jointly). Both of my kids have received theirs though. Our 2019 fed refund posted yesterday so I expected the stimulus would be right behind it, but no such luck. I’m not really worried. We’re in a decent financial situation for the time being. But then I saw [this news](https://www.usatoday.com/story/money/2020/04/15/stimulus-checks-going-wrong-bank-account-many-yes/5140966002/) and I don’t know if maybe I should be concerned. What a shitshow. Also got “payment status unavailable”, eligible joint filers with 2 kids ( 3 but the one born last month doesn’t count yet), and nothing unusual about our previous filings or history. Pretty angry that after all the reports of people getting this message, the gvt responds by posting an updated explanation which lists a few edge case scenarios they say would cause that message, but no acknowledgment that normal eligible people might also be getting get that message, giving the seemingly large amount of people in that category even more reason to stress about it. ---
**Author:** ![Lord\_Feldon](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/lord_feldon/32/341_2.png) [@Lord\_Feldon](https://boards.straightdope.com/u/Lord_Feldon)\ **Post date:** [April 16, 2020, 8:30am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/28 "2020-04-16T08:30:24Z")
> [@Eva\_Luna](#): > > Does anyone know whether people who didn’t get refunds the past couple of years (like yours truly), but whose payments for taxes owed were made from the bank account information provided on their tax returns, will have that account information used for the stimulus payments? One would hope so, but no FAQ that I have seen specifically addresses that question. This is my situation, and they didn’t have my bank account on file, so I had to enter it. ---
**Author:** ![What\_the](https://avatars.discourse-cdn.com/v4/letter/w/f4b2a3/32.png) [@What\_the](https://boards.straightdope.com/u/What_the)\ **Post date:** [April 16, 2020, 10:19am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/29 "2020-04-16T10:19:51Z")
Has anyone received the Payment Status Not Available message but also then been given the ability to enter banking info? The instructions say that the same Get My Payment link allows you to enter banking info. If that option to move forward was available then I’d guess that the IRS was all set with your payment but didn’t know where to send it. ---
**Author:** ![Sicks\_Ate](https://avatars.discourse-cdn.com/v4/letter/s/258eb7/32.png) [@Sicks\_Ate](https://boards.straightdope.com/u/Sicks_Ate)\ **Post date:** [April 16, 2020, 1:35pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/30 "2020-04-16T13:35:15Z")
Yeah, also not able to determine my eligibility at this time. Good to know (I guess??) that it probably just means there’s too much traffic. ---
**Author:** ![BlueOhio](https://avatars.discourse-cdn.com/v4/letter/b/439d5e/32.png) [@BlueOhio](https://boards.straightdope.com/u/BlueOhio)\ **Post date:** [April 16, 2020, 1:44pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/31 "2020-04-16T13:44:41Z")
I also received that same message - married filed jointly. I haven’t filed for 2019 yet, but I did file for 2018, but owed them money. Because of that I assume they don’t have my direct deposit information on file. But if I go the ‘non filers’ page so that I can enter my bank info, it specifically states that you shouldn’t be here if you you did file one of the those years. I can’t find an explanation for my case - filed, but no deposit info given. I guess you’re just stuck with the paper check mailed later? (which is fine as long as I’m assured of getting one) ---
**Author:** ![Eva\_Luna](https://avatars.discourse-cdn.com/v4/letter/e/e495f1/32.png) [@Eva\_Luna](https://boards.straightdope.com/u/Eva_Luna)\ **Post date:** [April 16, 2020, 2:31pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/32 "2020-04-16T14:31:54Z")
Trying again right now and getting the current message: "Please Wait Due to high demand, you may have to wait longer than usual to access this site. We appreciate your patience. What to expect: Please wait here. This page will refresh automatically to let you in. If you’d like to try again later, you may exit or read our Frequently Asked Questions." ---
**Author:** ![Eva\_Luna](https://avatars.discourse-cdn.com/v4/letter/e/e495f1/32.png) [@Eva\_Luna](https://boards.straightdope.com/u/Eva_Luna)\ **Post date:** [April 16, 2020, 2:48pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/33 "2020-04-16T14:48:19Z")
And after hanging for several minutes, I got the following message: "Please Try Again Later We are unable to provide you with the status of your payment or perform the action requested because: The tax return information you entered does not match our records; or You have already accessed the system the maximum number of times today. Please come back after 24 hours and try again. If you need additional help, please visit our Frequently Asked Questions page." So basically, don’t call us, we’ll call you. ---
**Author:** ![Dr.Drake](https://avatars.discourse-cdn.com/v4/letter/d/ad7895/32.png) [@Dr.Drake](https://boards.straightdope.com/u/Dr.Drake)\ **Post date:** [April 16, 2020, 2:55pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/34 "2020-04-16T14:55:03Z")
I tried to enter my bank account information, but they said that it did not match. I had my copy of my 2018 return in front of me, so WHAT they think didn’t match is beyond me. I suspect it’s the post code—since I have a six-digit post code with letters, they probably have it encoded in a way that I cannot decrypt. ---
**Author:** ![Bootis](https://avatars.discourse-cdn.com/v4/letter/b/e8c25b/32.png) [@Bootis](https://boards.straightdope.com/u/Bootis)\ **Post date:** [April 16, 2020, 3:05pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/35 "2020-04-16T15:05:38Z")
> [@BlueOhio](#): > > I also received that same message - married filed jointly. > I haven’t filed for 2019 yet, but I did file for 2018, but owed them money. Because of that I assume they don’t have my direct deposit information on file. > But if I go the ‘non filers’ page so that I can enter my bank info, it specifically states that you shouldn’t be here if you you did file one of the those years. > I can’t find an explanation for my case - filed, but no deposit info given. I guess you’re just stuck with the paper check mailed later? (which is fine as long as I’m assured of getting one) This is our exact scenario, didn’t file yet for 2019, owed and paid for 2018, and had the same conclusion about not doing the option for provide bank account info because their limited requirements for that did not apply to us For anyone how religions but receiving the status not available message, could you post here if it ever changes? I haven’t heard any reports of anyone yet who have had that message change for them, will be good to know if there’s anyone out there who has this message that gets a positive resolution ---
**Author:** ![elucidator](https://avatars.discourse-cdn.com/v4/letter/e/8edcca/32.png) [@elucidator](https://boards.straightdope.com/u/elucidator)\ **Post date:** [April 16, 2020, 3:49pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/36 "2020-04-16T15:49:20Z")
I get social security checks deposited directly. So, they know who I am, fer sure. My banks is listed as getting the money yesterday. But nope. Specifically says if you get SS and don’t file because you don’t have to, they got you covered. Anybody else? Getting a bit nervous. ---
**Author:** ![Alley\_Dweller](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/alley_dweller/32/430_2.png) [@Alley\_Dweller](https://boards.straightdope.com/u/Alley_Dweller)\ **Post date:** [April 16, 2020, 4:23pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/37 "2020-04-16T16:23:43Z")
Please, if you have an obligation to file a 2019 return or there is any chance that you will file a 2019 tax return, DO NOT USE THE NON-FILERS PORTAL. What the non-filers portal does is creates a 2019 tax return (Form 1040) for you reporting that you received $1 in “Taxable Interest” income on line 2b and then e-files that just like a regular tax return. The reason it does that is because the IRS e-filing system has several defensive checks in it, one of them being that it won’t accept a $0 return, so it makes up a phony $1 in income to get around that check. When you hit “submit” you’ve now filed a real tax return for 2019 saying you made $1 in income. Nobody gives a fork about the $1 if you really didn’t have any income, but if you did have income, you’ve just filed a false tax return. If later on you try to e-file a tax return for 2019, it will tell you that you’ve already filed. If you have real income to report, you’ll have to mail in an amended return (Form 1040X) instead of a normal return. If you want to file a tax return for free and your income was under $69,000 go here: [https://apps.irs.gov/app/freeFile/](https://apps.irs.gov/app/freeFile/) ---
**Author:** ![elucidator](https://avatars.discourse-cdn.com/v4/letter/e/8edcca/32.png) [@elucidator](https://boards.straightdope.com/u/elucidator)\ **Post date:** [April 16, 2020, 4:31pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/38 "2020-04-16T16:31:19Z")
I get direct deposit SS. So, they know me. My bank got theirs yesterday, according to that list. The website specifically says I should not bother them, they got it, do NOT file anything. All maze, no cheese. Getting a bit worried. They still pissed about all those anti-war demonstrations? ---
**Author:** ![split\_p\_j](https://avatars.discourse-cdn.com/v4/letter/s/e19b73/32.png) [@split\_p\_j](https://boards.straightdope.com/u/split_p_j)\ **Post date:** [April 16, 2020, 5:00pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/39 "2020-04-16T17:00:02Z")
I’m not getting one, even though I’m a so called “essential employee” and yes I’m still working thorough all this right now. I grossed over 100K last year and that is the cutoff. So I’m out here risking my self and all I get is a big f-u. I’m a blue collar working class man, still out here everyday traveling and staying in shitty hotels while working. Yes I grossed over 100K, but my net pay is like 40K less than that, I’m not rich. Fuck this fucking bullshit country. I know I’ll be banned from this board eventually because I’ve been venting too much on everything but I’m just so frustrated. My company took, and is still taking the Trump republican line. They did absolutely nothing at first, and are still doing the bare minimum now. They still have their strict employee availability policy in full effect. The fact that I’m not even going to get a part of the emergency bill is just over the top for me. ---
**Author:** ![PastTense](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pasttense/32/14550_2.png) [@PastTense](https://boards.straightdope.com/u/PastTense)\ **Post date:** [April 16, 2020, 6:49pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/40 "2020-04-16T18:49:24Z")
Some notes: > [@](#): > > "…Numerous glitches — affecting filers who used tax preparers, parents of dependent children and people with 2019 tax returns still to be processed — are delaying payments and causing confusion… > > Several million people who filed their taxes via H&R Block, TurboTax and other popular services were unable to get their payments because the IRS did not have their direct deposit information on file, according to the Treasury, companies and experts. [The reason is that tax preparation companies received these people’s tax refund first, deducted their fees and then distributed the remaining refund to the customers. Because of that, the IRS had a “temporary bank account” on file that the tax preparer created for the 2019 tax season]… > > Some parents told The Washington Post that they received a $1,200 payment for a single head of household or a $2,400 check for a married couple but that the IRS left out the $500-per-child-under-17 payments… > > People who receive what they believe is an incorrect amount will have an opportunity to let the IRS know. The agency is required to mail a letter to your last known address 15 days after sending your payment. The letter is supposed to explain how the payment was made and provide instructions on how to report any issues… > > Others complained about a glitch in the tool that won’t allow them to move forward because they neither owed any money to the IRS nor received a refund for 2018 or 2019. Typing in zero didn’t work… > > The IRS is also preventing people from changing the bank account information already on file as a measure to prevent fraud. > **[Glitches prevent $1,200 stimulus checks from reaching millions of Americans](https://www.washingtonpost.com/business/2020/04/16/coronavirus-cares-stimulus-check/)** > > Several million people who filed their taxes via H&R Block, TurboTax and other popular services were unable to get their payments. Some parents reported they didn’t get the $500 promised for their dependent children. [Previous page](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842.md?page=1) [Next page](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842.md?page=3)