# Web site to check status of payment and enter bank account information is up. **URL:** \ **Category:** The Quarantine Zone\ **Tags:** covid-quarantine\ **Created:** [April 15, 2020, 11:22am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842 "2020-04-15T11:22:51Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![Alley\_Dweller](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/alley_dweller/32/430_2.png) [@Alley\_Dweller](https://boards.straightdope.com/u/Alley_Dweller)\ **Post date:** [April 16, 2020, 7:20pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/41 "2020-04-16T19:20:37Z")
> [@PastTense](#): > > Some notes: > > > [@](#): > > > > … > > Several million people who filed their taxes via H&R Block, TurboTax and other popular services were unable to get their payments because the IRS did not have their direct deposit information on file, according to the Treasury, companies and experts. [The reason is that tax preparation companies received these people’s tax refund first, deducted their fees and then distributed the remaining refund to the customers. Because of that, the IRS had a “temporary bank account” on file that the tax preparer created for the 2019 tax season]… > > [https://www.washingtonpost.com/business/2020/04/16/coronavirus-cares-stimulus-check/](https://www.washingtonpost.com/business/2020/04/16/coronavirus-cares-stimulus-check/) From what I am seeing online, this service is massively popular. And the tax preparation companies charge just a nominal $40 or so fee for it in addition to the fees they charge for filing. And the really sad part is that most of the people who partake of this service would have been eligible to file for no fee at all through the[IRS Free File program](https://apps.irs.gov/app/freeFile/). ---
**Author:** ![arles](https://avatars.discourse-cdn.com/v4/letter/a/71c47a/32.png) [@arles](https://boards.straightdope.com/u/arles)\ **Post date:** [April 16, 2020, 8:01pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/42 "2020-04-16T20:01:18Z")
> [@Alley\_Dweller](#): > > From what I am seeing online, this service is massively popular. And the tax preparation companies charge just a nominal $40 or so fee for it in addition to the fees they charge for filing. > > And the really sad part is that most of the people who partake of this service would have been eligible to file for no fee at all through the[IRS Free File program](https://apps.irs.gov/app/freeFile/). I know that TurboTax provides a free filing option so I don’t think these filers are the group being discussed. This concerns the tax filers who are unable/unwilling to wait a few weeks for their refund to be processed by the IRS. So they take out a loan against their refund (consider this to be similar to PayDay Lenders or in this case TaxRefund Lenders). The preparer provides them with a loan against their refund. When the IRS issues the refund it goes to the company and they take out the $40 loan fee and then refund any additional money to the customer. ---
**Author:** ![doreen](https://avatars.discourse-cdn.com/v4/letter/d/858c86/32.png) [@doreen](https://boards.straightdope.com/u/doreen)\ **Post date:** [April 16, 2020, 11:27pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/43 "2020-04-16T23:27:55Z")
> [@Bootis](#): > > This is our exact scenario, didn’t file yet for 2019, owed and paid for 2018, and had the same conclusion about not doing the option for provide bank account info because their limited requirements for that did not apply to us > > For anyone how religions but receiving the status not available message, could you post here if it ever changes? I haven’t heard any reports of anyone yet who have had that message change for them, will be good to know if there’s anyone out there who has this message that gets a positive resolution This is from the FAQ- > [@](#): > > A24. No, the IRS will not send Payments to accounts used to make a payment to the IRS. After you properly verify your identity, the Get My Payment tool will allow you to submit your bank account information if your Payment has not been processed. Providing your bank information is the fastest way to receive your Payment. If we do not have bank information for you, your Payment will be mailed to the address we have on file for you. The Get My Payment tool is separate from the tool for non-filers- I had to give my name , SS address, and AGI . And then it said they were mailing a check or I could provide bank info ---
**Author:** ![monstro](https://avatars.discourse-cdn.com/v4/letter/m/ba9def/32.png) [@monstro](https://boards.straightdope.com/u/monstro)\ **Post date:** [April 16, 2020, 11:30pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/44 "2020-04-16T23:30:39Z")
I’m still getting the same error. Grrrrr! ---
**Author:** ![What\_the](https://avatars.discourse-cdn.com/v4/letter/w/f4b2a3/32.png) [@What\_the](https://boards.straightdope.com/u/What_the)\ **Post date:** [April 17, 2020, 12:14am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/45 "2020-04-17T00:14:30Z")
> [@monstro](#): > > I’m still getting the same error. > Grrrrr! I think that the info is only updated once a day…sorry no cite, can’t remember where I saw that. If true, then no point in checking more frequently. ---
**Author:** ![ThelmaLou](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/thelmalou/32/390_2.png) [@ThelmaLou](https://boards.straightdope.com/u/ThelmaLou)\ **Post date:** [April 17, 2020, 12:14am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/46 "2020-04-17T00:14:44Z")
> [@PastTense](#): > > So those of you getting Social Security, Railroad Retirement Board, Supplemental Security Income or Veterans Administration payment will get a “Payment Status Not Available” That’s me, and that’s what I got. I get Social Security and a VA payment. Whatever. ---
**Author:** ![Squink](https://avatars.discourse-cdn.com/v4/letter/s/b5e925/32.png) [@Squink](https://boards.straightdope.com/u/Squink)\ **Post date:** [April 17, 2020, 12:24pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/47 "2020-04-17T12:24:38Z")
> [@elucidator](#): > > I get direct deposit SS. So, they know me. Checked last night. Apparently the bank info has not gone from Vets, SIS, SSDI, SSSI etc. to IRS or treasury or Donald or whoevever is reimbursing funds yet. Word is “Real soon now”. ---
**Author:** ![Ravenman](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/ravenman/32/2929_2.png) [@Ravenman](https://boards.straightdope.com/u/Ravenman)\ **Post date:** [April 17, 2020, 1:04pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/48 "2020-04-17T13:04:43Z")
> [@PatriotGrrrl](#): > > Payment Status Not Available > According to information that we have on file, we cannot determine your eligibility for a payment at this time. > From what I hear, a lot of people are getting this. I got this message, and I’m pretty sure per the FAQ that it is because I’m not eligible for the payment. I guess the IRS won’t come out and say “you make too much money for the payment” but instead pretend there’s a glitch. The poor planning is that it seems like for some people, it really is a glitch, and not a poorly phrased way to tell someone they are not eligible. ---
**Author:** ![Brown\_Eyed\_Girl](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/brown_eyed_girl/32/3574_2.png) [@Brown\_Eyed\_Girl](https://boards.straightdope.com/u/Brown_Eyed_Girl)\ **Post date:** [April 17, 2020, 4:02pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/49 "2020-04-17T16:02:19Z")
> [@Ravenman](#): > > I got this message, and I’m pretty sure per the FAQ that it is because I’m not eligible for the payment. I guess the IRS won’t come out and say “you make too much money for the payment” but instead pretend there’s a glitch. > > The poor planning is that it seems like for some people, it really is a glitch, and not a poorly phrased way to tell someone they are not eligible. This is my situation. I can’t see any reason we wouldn’t be eligible. We definitely didn’t make too much money. I checked again this morning and I’m still getting the “Payment Status Not Available” message. We filed both 2018 and 2019 and already received refund via direct deposit so I know the IRS has the correct acct info. I’m not sure what the next step is other than to wait and hope. ---
**Author:** ![galen\_ubal](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/galen_ubal/32/4440_2.png) [@galen\_ubal](https://boards.straightdope.com/u/galen_ubal)\ **Post date:** [April 18, 2020, 12:18am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/50 "2020-04-18T00:18:50Z")
Heh. Nonresident citizen who files a paper return. I think it’ll be a while before I can get info off the website, if ever. In the meantime, I’ll get used to seeing “Payment Status Not Available” I’m sure. The frustrating part is I can’t tell if it’s because of my odd circumstances, or if it’s because I’m not entering the info exactly as they want it, or what. ---
**Author:** ![PastTense](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/pasttense/32/14550_2.png) [@PastTense](https://boards.straightdope.com/u/PastTense)\ **Post date:** [April 18, 2020, 12:33am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/51 "2020-04-18T00:33:32Z")
> [@galen\_ubal](#): > > The frustrating part is I can’t tell if it’s because of my odd circumstances, or if it’s because I’m not entering the info exactly as they want it, or what. Basically you should have your 1040 form directly in front of you when you enter the information–to make sure you don’t give a slightly different form of your street address or whatever. ---
**Author:** ![monstro](https://avatars.discourse-cdn.com/v4/letter/m/ba9def/32.png) [@monstro](https://boards.straightdope.com/u/monstro)\ **Post date:** [April 18, 2020, 1:00am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/52 "2020-04-18T01:00:05Z")
> [@galen\_ubal](#): > > Heh. Nonresident citizen who files a paper return. I think it’ll be a while before I can get info off the website, if ever. In the meantime, I’ll get used to seeing “Payment Status Not Available” I’m sure. > The frustrating part is I can’t tell if it’s because of my odd circumstances, or if it’s because I’m not entering the info exactly as they want it, or what. I didn’t get a refund last year. I owed. But I did pay. So I’m wondering if that’s why I’m not in the system. ---
**Author:** ![Die\_Capacitrix](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/die_capacitrix/32/9_2.png) [@Die\_Capacitrix](https://boards.straightdope.com/u/Die_Capacitrix)\ **Post date:** [April 18, 2020, 10:36am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/53 "2020-04-18T10:36:16Z")
I will look that site when I have something from the IRS in hand. They have a slightly different idea of my address than I do, due how they handle characters with accents and umlauts. I don’t think we’re eligible, but not sure. I could also ask my accountant, I guess. ---
**Author:** ![doreen](https://avatars.discourse-cdn.com/v4/letter/d/858c86/32.png) [@doreen](https://boards.straightdope.com/u/doreen)\ **Post date:** [April 18, 2020, 11:18am UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/54 "2020-04-18T11:18:55Z")
> [@doreen](#): > > This is from the FAQ- > > The Get My Payment tool is separate from the tool for non-filers- I had to give my name , SS address, and AGI . And then it said they were mailing a check or I could provide bank info A day after I entered my bank info, I checked again- and my status has changed to > [@](#): > > You are eligible for the payment. Once we have your payment date, we will update this page. > > We will deposit your payment to the bank account below. ---
**Author:** ![joebuck20](https://avatars.discourse-cdn.com/v4/letter/j/74df32/32.png) [@joebuck20](https://boards.straightdope.com/u/joebuck20)\ **Post date:** [April 18, 2020, 1:11pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/56 "2020-04-18T13:11:23Z")
Anyone else still getting the “Payment Status Not Available” message? I just tried checking again, and that’s what it’s giving me. ---
**Author:** ![What\_the](https://avatars.discourse-cdn.com/v4/letter/w/f4b2a3/32.png) [@What\_the](https://boards.straightdope.com/u/What_the)\ **Post date:** [April 18, 2020, 3:22pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/58 "2020-04-18T15:22:56Z")
> [@doreen](#): > > A day after I entered my bank info, I checked again- and my status has changed to What page allowed you to enter bank info? Was it thru the Get My Payment link? I’m still getting Payment Status Not Available and I don’t think they have my bank info. I am definitely eligible. ---
**Author:** ![doreen](https://avatars.discourse-cdn.com/v4/letter/d/858c86/32.png) [@doreen](https://boards.straightdope.com/u/doreen)\ **Post date:** [April 18, 2020, 3:24pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/59 "2020-04-18T15:24:44Z")
> [@What\_the](#): > > What page allowed you to enter bank info? Was it thru the Get My Payment link? > > I’m still getting Payment Status Not Available and I don’t think they have my bank info. I am definitely eligible. Yes, it was through the Get My Payment link. ---
**Author:** ![Blue\_Mood](https://avatars.discourse-cdn.com/v4/letter/b/ac91a4/32.png) [@Blue\_Mood](https://boards.straightdope.com/u/Blue_Mood)\ **Post date:** [April 18, 2020, 3:25pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/60 "2020-04-18T15:25:06Z")
It’s saying the information doesn’t match what they have, and there is no means to redress that. Do you enter the SSN with or without dashes? 12345679 or 123-45-6789 ---
**Author:** ![doreen](https://avatars.discourse-cdn.com/v4/letter/d/858c86/32.png) [@doreen](https://boards.straightdope.com/u/doreen)\ **Post date:** [April 18, 2020, 3:41pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/61 "2020-04-18T15:41:52Z")
> [@Blue\_Mood](#): > > It’s saying the information doesn’t match what they have, and there is no means to redress that. Do you enter the SSN with or without dashes? > > 12345679 > or > 123-45-6789 No dashes for the SS number - but the IRS may have your address in a different format than you normally use. I often have to use a variant of my address - the way my address is normally written is XX-YY ZZ ST MyNeighborhood, NY. When I look it up on the USPS zip code lookup page, it becomes XXYY ZZ91ST ST ( no hyphen , ST ST twice, once for “first”, once for “street”) MyNeighborhood, NY (plus the zip+4 code) Certain entities ( including the IRS ) will only accept the USPS version. ---
**Author:** ![What\_the](https://avatars.discourse-cdn.com/v4/letter/w/f4b2a3/32.png) [@What\_the](https://boards.straightdope.com/u/What_the)\ **Post date:** [April 18, 2020, 4:48pm UTC](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842/62 "2020-04-18T16:48:51Z")
> [@doreen](#): > > Yes, it was through the Get My Payment link. Thank-you. Was it part of the PSNA result when you first went there? [Previous page](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842.md?page=2) [Next page](https://boards.straightdope.com/t/web-site-to-check-status-of-payment-and-enter-bank-account-information-is-up/851842.md?page=4)