# Well AT&T wore me down - so long ADSL hello U-Verse **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [November 18, 2014, 6:12pm UTC](https://boards.straightdope.com/t/well-at-t-wore-me-down-so-long-adsl-hello-u-verse/704979 "2014-11-18T18:12:44Z")\ **Posts on this page:** 9\ **Page:** 2
**Author:** ![Magiver](https://avatars.discourse-cdn.com/v4/letter/m/4491bb/32.png) [@Magiver](https://boards.straightdope.com/u/Magiver)\ **Post date:** [November 28, 2014, 5:56am UTC](https://boards.straightdope.com/t/well-at-t-wore-me-down-so-long-adsl-hello-u-verse/704979/21 "2014-11-28T05:56:25Z")
Ah, just remembered something that pissed me off, I have to pay a different bill. I already have AT&T set up in my banking system and now I have to set up another account. Not exactly Earth shattering but I found it an unnecessary exchange. ---
**Author:** ![The\_Dord](https://avatars.discourse-cdn.com/v4/letter/t/3be4f8/32.png) [@The\_Dord](https://boards.straightdope.com/u/The_Dord)\ **Post date:** [November 29, 2014, 6:48am UTC](https://boards.straightdope.com/t/well-at-t-wore-me-down-so-long-adsl-hello-u-verse/704979/22 "2014-11-29T06:48:56Z")
I’m very glad for you OP, where I live its either 6.0mbs ADSL or Satellite. Our park doesn’t let us have cable at all and it pretty much sucks. 150 mb data cap isn’t too hot ☹ ---
**Author:** ![get\_lives](https://avatars.discourse-cdn.com/v4/letter/g/ecb155/32.png) [@get\_lives](https://boards.straightdope.com/u/get_lives)\ **Post date:** [November 30, 2014, 5:28am UTC](https://boards.straightdope.com/t/well-at-t-wore-me-down-so-long-adsl-hello-u-verse/704979/23 "2014-11-30T05:28:01Z")
The quality of Uverse depends entirely on the age of the physical plant (outside wiring and physical infrastructure) in your neighborhood. The older it is, the crappier your service will be, because AT&T simply refuses to upgrade it. In subdivisions less than 10-15 years old, it works like a dream. In older/poorer neighborhoods, it will often fail every time it rains. I used to install the stuff, so I know. Unfortunately. ---
**Author:** ![Lamm79](https://avatars.discourse-cdn.com/v4/letter/l/bc79bd/32.png) [@Lamm79](https://boards.straightdope.com/u/Lamm79)\ **Post date:** [September 18, 2015, 7:48pm UTC](https://boards.straightdope.com/t/well-at-t-wore-me-down-so-long-adsl-hello-u-verse/704979/24 "2015-09-18T19:48:55Z")
Just because VOIP does not work on pulse phones does not make a technician an asshole. the tech cannot change how the service works. He can also not install a converter if the company does not supply him one. Gripe about ATT but remember field techs are limited by the service, some things simply cannot be “fixed” ---
**Author:** ![Lamm79](https://avatars.discourse-cdn.com/v4/letter/l/bc79bd/32.png) [@Lamm79](https://boards.straightdope.com/u/Lamm79)\ **Post date:** [September 18, 2015, 7:54pm UTC](https://boards.straightdope.com/t/well-at-t-wore-me-down-so-long-adsl-hello-u-verse/704979/25 "2015-09-18T19:54:43Z")
You got a bad router, ATT would replace it. I had an older customer who thought that was how wifi worked. She would only use her iPad in the room with the router. When she got apple TV in another part of her home she finally called ATT. I replaced her router and she had great wifi coverage throughout her home. ---
**Author:** ![Lamm79](https://avatars.discourse-cdn.com/v4/letter/l/bc79bd/32.png) [@Lamm79](https://boards.straightdope.com/u/Lamm79)\ **Post date:** [September 18, 2015, 8:01pm UTC](https://boards.straightdope.com/t/well-at-t-wore-me-down-so-long-adsl-hello-u-verse/704979/26 "2015-09-18T20:01:57Z")
> [@Magiver](#): > > I never once looked at their sales pitch and I don’t answer my land line. I found out when I came home and they had shut off my internet. They were very nice about it on the phone and turned it back on long enough to make the switch but I’m still confused about the change in technology. Sounded like they just moved the node branch somewhere else but they insisted it was a different technology. In their defense it does need it’s own cable even though it’s coming off the same box on the side of the house (which they upgraded a few years ago). > > I really can’t see any difference and the cost is the same so… Whatever? It must give me more options than I had before which I guess is a good thing. the Uverse Upgrade really depends on where you live. In some places its a major upgrade, in others its just a platform change. ---
**Author:** ![Lamm79](https://avatars.discourse-cdn.com/v4/letter/l/bc79bd/32.png) [@Lamm79](https://boards.straightdope.com/u/Lamm79)\ **Post date:** [September 18, 2015, 8:08pm UTC](https://boards.straightdope.com/t/well-at-t-wore-me-down-so-long-adsl-hello-u-verse/704979/27 "2015-09-18T20:08:42Z")
> [@aceplace57](#): > > So far U-Verse Internet is faster than my DSL. I am impressed with the range of the Wi-Fi too. My laptop is in our bedroom on the other end of the house and I get a strong wi-fi signal. Does what it promised and I can’t complain. > > My initial resistance was confusion over the change in technology. I think if they actually explained the differences in DSL and U-Verse and why this is an improvement it would help. I kept thinking DSL works great, I’m very happy with it, why change? If it ain’t broke, don’t fix it. Anyway, U-Verse seems just the same. They can’t “explain” the technology upgrade because its different for every customer and it all depends on where you live. I upgrade people from 3 meg DSL and convert them to 45 Meg Uverse. The Sales people also don’t understand the technology, but the technicians do. I can easily explain must of my upgrades. ---
**Author:** ![aceplace57](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/aceplace57/32/3500_2.png) [@aceplace57](https://boards.straightdope.com/u/aceplace57)\ **Post date:** [September 18, 2015, 9:49pm UTC](https://boards.straightdope.com/t/well-at-t-wore-me-down-so-long-adsl-hello-u-verse/704979/28 "2015-09-18T21:49:46Z")
Been almost a year since I started this thread and switched to U-Verse. I have to admit its worked really well. My promotional rate ends soon and I’m dreading the first large bill. but I knew all along it was only a one year promo rate. ---
**Author:** ![SpeedwayRyan](https://avatars.discourse-cdn.com/v4/letter/s/ce7236/32.png) [@SpeedwayRyan](https://boards.straightdope.com/u/SpeedwayRyan)\ **Post date:** [September 20, 2015, 3:28am UTC](https://boards.straightdope.com/t/well-at-t-wore-me-down-so-long-adsl-hello-u-verse/704979/29 "2015-09-20T03:28:17Z")
We used to have AT&T DSL. Their customer service was the worst. Our service was shut off multiple times because we “didn’t pay our bill.” The kicker? We were on auto bill pay. They had our account info, there was always plenty of money in the account, they just refused to take it out, to the point where they would shut off service. When a company is so screwed up that they can’t even take money that they have full access to, it’s REALLY screwed up. They have some really bad internal communication issues that seem to be so ingrained in their corporate culture that there is literally no fixing them. We’ve moved on to faster and better service with cable, and when the behemoth cable company (Comcast/Xfinity) has better customer service than you, you’re doing something terribly wrong. [Previous page](https://boards.straightdope.com/t/well-at-t-wore-me-down-so-long-adsl-hello-u-verse/704979.md?page=1)