Ah, just remembered something that pissed me off, I have to pay a different bill. I already have AT&T set up in my banking system and now I have to set up another account. Not exactly Earth shattering but I found it an unnecessary exchange.
I’m very glad for you OP, where I live its either 6.0mbs ADSL or Satellite.
Our park doesn’t let us have cable at all and it pretty much sucks. 150 mb data cap isn’t too hot 
The quality of Uverse depends entirely on the age of the physical plant (outside wiring and physical infrastructure) in your neighborhood. The older it is, the crappier your service will be, because AT&T simply refuses to upgrade it. In subdivisions less than 10-15 years old, it works like a dream. In older/poorer neighborhoods, it will often fail every time it rains.
I used to install the stuff, so I know. Unfortunately.
Just because VOIP does not work on pulse phones does not make a technician an asshole. the tech cannot change how the service works. He can also not install a converter if the company does not supply him one.
Gripe about ATT but remember field techs are limited by the service, some things simply cannot be “fixed”
You got a bad router, ATT would replace it. I had an older customer who thought that was how wifi worked. She would only use her iPad in the room with the router. When she got apple TV in another part of her home she finally called ATT. I replaced her router and she had great wifi coverage throughout her home.
the Uverse Upgrade really depends on where you live. In some places its a major upgrade, in others its just a platform change.
They can’t “explain” the technology upgrade because its different for every customer and it all depends on where you live. I upgrade people from 3 meg DSL and convert them to 45 Meg Uverse. The Sales people also don’t understand the technology, but the technicians do. I can easily explain must of my upgrades.
Been almost a year since I started this thread and switched to U-Verse. I have to admit its worked really well. My promotional rate ends soon and I’m dreading the first large bill. but I knew all along it was only a one year promo rate.
We used to have AT&T DSL. Their customer service was the worst. Our service was shut off multiple times because we “didn’t pay our bill.” The kicker? We were on auto bill pay. They had our account info, there was always plenty of money in the account, they just refused to take it out, to the point where they would shut off service.
When a company is so screwed up that they can’t even take money that they have full access to, it’s REALLY screwed up. They have some really bad internal communication issues that seem to be so ingrained in their corporate culture that there is literally no fixing them. We’ve moved on to faster and better service with cable, and when the behemoth cable company (Comcast/Xfinity) has better customer service than you, you’re doing something terribly wrong.