# We're sorry your package was crushed and your DVDs were stolen! **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [June 28, 2005, 12:27am UTC](https://boards.straightdope.com/t/were-sorry-your-package-was-crushed-and-your-dvds-were-stolen/310118 "2005-06-28T00:27:21Z")\ **Posts on this page:** 5\ **Page:** 2
**Author:** ![Rushgeekgirl](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/rushgeekgirl/32/3715_2.png) [@Rushgeekgirl](https://boards.straightdope.com/u/Rushgeekgirl)\ **Post date:** [July 9, 2005, 9:04pm UTC](https://boards.straightdope.com/t/were-sorry-your-package-was-crushed-and-your-dvds-were-stolen/310118/21 "2005-07-09T21:04:33Z")
I was just about to order the Dark Angel seasons 1 and 2 for my daughter, but I think I’ll hold off until you get yours! Keep us updated! ---
**Author:** ![Shirley\_Ujest](https://avatars.discourse-cdn.com/v4/letter/s/45deac/32.png) [@Shirley\_Ujest](https://boards.straightdope.com/u/Shirley_Ujest)\ **Post date:** [July 9, 2005, 9:26pm UTC](https://boards.straightdope.com/t/were-sorry-your-package-was-crushed-and-your-dvds-were-stolen/310118/22 "2005-07-09T21:26:05Z")
Thanks for the link and the updates. I’ve never heard of them, but I like to bookmark things like this for Xmas presents. ---
**Author:** ![Hey\_It\_s\_That\_Guy](https://avatars.discourse-cdn.com/v4/letter/h/6f9a4e/32.png) [@Hey\_It\_s\_That\_Guy](https://boards.straightdope.com/u/Hey_It_s_That_Guy)\ **Post date:** [July 11, 2005, 11:02pm UTC](https://boards.straightdope.com/t/were-sorry-your-package-was-crushed-and-your-dvds-were-stolen/310118/23 "2005-07-11T23:02:44Z")
Well, I finally got my Scrubs season 1 DVDs today, and the back of disc 1 was scratched up terribly due to the packaging (laying disc 1 OVER disc 2 in the same folded side, rather than giving each disc its own folded side). I’ve never RENTED a DVD that was in such a visibly-damaged condition, much less bought one in a sealed package. This isn’t Deep Discount DVD’s fault at all, but it’s still frustrating. Worst. Packaging. Ever. I’ve already called Buena Vista Home Video about it, and they said they would send me a return label in 7-14 days. Now I have to wait around for it, mail my scratched disc 1 back to them, and then they’ll send me a replacement. Why oh why couldn’t disc 3 be scratched??? I just want to watch Scrubs! ---
**Author:** ![Vision\_of\_Love](https://avatars.discourse-cdn.com/v4/letter/v/5f8ce5/32.png) [@Vision\_of\_Love](https://boards.straightdope.com/u/Vision_of_Love)\ **Post date:** [July 12, 2005, 5:25am UTC](https://boards.straightdope.com/t/were-sorry-your-package-was-crushed-and-your-dvds-were-stolen/310118/24 "2005-07-12T05:25:05Z")
> [@Vision of Love](#): > > That’s great. I hate bad customer service, so stories like that do give me hope for businesses out there. 🙂 > > That site is awesome. I also bought five DVDs from them a little while ago, during that excellent 20% off. I mean, who cares if shipping to Canada is $4.95? That’s a flat fee, and I still get a great deal! I loved getting **Pulp Fiction: Collector’s Edition** for less than $12. So I received this DVD last week. However, I was upset to find that the box had gotten pretty beaten up in transit. [http://www.picvault.info/images/127132\_pulp1.jpg](http://www.picvault.info/images/127132_pulp1.jpg) [http://www.picvault.info/images/127133\_pulp2.jpg](http://www.picvault.info/images/127133_pulp2.jpg) [http://www.picvault.info/images/127134\_pulp3.jpg](http://www.picvault.info/images/127134_pulp3.jpg) I emailed DDD about it and attached these pictures. I wasn’t _really_ expecting a replacement at all, seeing as the discs weren’t affected; I just wanted to see their response. Within two days I got an email asking me if I’d prefer a full refund or a replacement. I requested a replacement. They told me I could just toss the old copy out in the trash, so there was no need to go through the trouble of mailing them back the damaged merchandise. So there you go. DeepDiscountDVD gets my seal of approval. 😃 ---
**Author:** ![Hey\_It\_s\_That\_Guy](https://avatars.discourse-cdn.com/v4/letter/h/6f9a4e/32.png) [@Hey\_It\_s\_That\_Guy](https://boards.straightdope.com/u/Hey_It_s_That_Guy)\ **Post date:** [August 2, 2005, 3:01pm UTC](https://boards.straightdope.com/t/were-sorry-your-package-was-crushed-and-your-dvds-were-stolen/310118/25 "2005-08-02T15:01:49Z")
Well, I finally got a nice, clean, unscratched copy of Disc 1 of the Scrubs set, thanks to Buena Vista Home Video’s customer service. Yay, over a month later, I can finally watch my DVDs! But I have to hand it to the two companies I dealt with – even though waiting around for them to send replacements was frustrating and annoying, both were very helpful and cool about everything. [Previous page](https://boards.straightdope.com/t/were-sorry-your-package-was-crushed-and-your-dvds-were-stolen/310118.md?page=1)