I got a job once that probably qualified in some ways. The job was working for a company that resolved legal issues between failed banks and their customers, and my function was to take complaints that had been sent to a senator or representative (state or federal), write a succinct summation of the problem, send it to the person in charge of resolving the problem, keep on it for a certain amount of time until it was resolved, and then report back when each case was closed.
The first couple of days I found myself thinking, “I hate this–these people are despicable–I can’t do this–they are vultures,” because the nature of the thing, judging from the ongoing cases, was that somebody had been screwed out of their house, their live savings, their grandchild’s college education funds, etc., and the resolution was always ALWAYS “We can find no instance of wrongdoing in this case,” i.e., suck it up, consumer, YOU LOSE. And the people I was working with had no sympathy.
Now, there were some stories where the consumer did something stupid, i.e., lived in their house and didn’t make mortgage payments to anybody for three years, because “We never got a notice that our mortgage had been sold”–but they didn’t pay it to the old mortgage company, either, and they admitted that. Okay, those people I didn’t feel so sorry for. The bank did nothing wrong in that case. However, most of the time, somebody had profited off these people and left them sometimes homeless, sometimes destitute. In one case a couple had pulled out money to pay their grandchild’s college tuition, out of a fund they’d established when the grandchild was a baby. The bank went under and essentially pulled a like amount of funds out of another one of their accounts because due to the timing it looked like a preferential payment. Huh? “We can find no instance of wrongdoing in this case.”
After a couple of days, though, and with no other job offers coming in, I kind of got inured to it. I went to lunch with people I had first thought were horrible jerks, and there were all these team-building things like chili cookoffs, on the clock, to establish good feelings, and they worked. I thought I was being oversensitive. I was still reading the sad stories but I didn’t sit there and cry, and the horrible jerks who did things like put the wrong legal description on a property, so a guy ended up buying a parcel that he thought was right next to a parcel he already owned but it really wasn’t, and then they wouldn’t give his money back, and the horrible jerk didn’t even think it was worth an apology (never mind giving the guy his money back)–well, I was chowing down with these horrible jerks and laughing at their jokes.
And then a local newspaper started investigating these people and it all came back.
Now my part in this was very small and inconsequential. I didn’t screw up the legal description, and I didn’t go in and steal the money out of the old couple’s retirement account. I just wrote them a letter telling them we were concerned and we were looking into it and everybody was very hopeful that we would solve their problem. In short, damn lies. And then I got USED to that and it seemed NORMAL. And then I realized that, in fact, I was part of an evil empire. Just a little cog in the machine.
The great thing was that memos went out telling us not to talk to anyone from the press. Not just that one newspaper, but ANYONE. We were supposed to sign and swear that we wouldn’t. I refused to sign it (mainly because I had come from a newspaper, and many of my friends worked at one).* They kept getting more and more severe about it, and then all paranoid that there was a “mole” in the company (!!!). I came under a bit of suspicion because of my previous media connections and, in fact, I did talk to one of my friends who worked at that newspaper, but I didn’t really tell him anything. Well, maybe I did. He wasn’t the one who broke the story, but the day after the story broke, the shredding bins, which were normally about one-eighth full, were suddenly OVERFLOWING, and I called my friend and conveyed this and added “pass it on.” A couple of days after that I got fired for not signing the gag order. And I was happy!
Being fired did not exactly purify me, but it helped.
That was the worst kind of soul-crushing job. Sucked me right in, and I didn’t even realize. Reading Hannah Arendt in college apparently did me no good at all.
*At one point, one of the media guys was going point-by-point over each of the allegations. “They said we did such and such! We never did such-and-such!” They fucking DID. Point by point, every one of them.