What the hell is up with custom textbooks?

At least in my experience, when I submit my book orders I indicate if a book is required or optional, so the students know. I might have a text as required and a problem workbook as optional. Certain fnancial aid (Pell gants, maybe) deposits X amount for textbooks with our bookstore. That money can only be used for required, not optional, texts.

Student loans and other types of benefits most likely work differently.