# What to do about eBay dispute

**URL:** <https://boards.straightdope.com/t/what-to-do-about-ebay-dispute/595433>\
**Category:** In My Humble Opinion\
**Created:** [September 6, 2011, 10:00pm UTC](https://boards.straightdope.com/t/what-to-do-about-ebay-dispute/595433 "2011-09-06T22:00:19Z")\
**Posts on this page:** 3\
**Page:** 3

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**Author:** ![DrDeth](https://avatars.discourse-cdn.com/v4/letter/d/b487fb/32.png) [@DrDeth](https://boards.straightdope.com/u/DrDeth)\
**Post date:** [September 26, 2011, 7:12pm UTC](https://boards.straightdope.com/t/what-to-do-about-ebay-dispute/595433/41 "2011-09-26T19:12:28Z")

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What was the result?

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**Author:** ![Peter\_Morris](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/peter_morris/32/359_2.png) [@Peter\_Morris](https://boards.straightdope.com/u/Peter_Morris)\
**Post date:** [September 26, 2011, 9:22pm UTC](https://boards.straightdope.com/t/what-to-do-about-ebay-dispute/595433/42 "2011-09-26T21:22:34Z")

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I made an offer of full refund. No reply yet.

What I’ll do is wait out the time limit, after which the case will be closed automatically.

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**Author:** ![lurkedtolong](https://avatars.discourse-cdn.com/v4/letter/l/edb3f5/32.png) [@lurkedtolong](https://boards.straightdope.com/u/lurkedtolong)\
**Post date:** [September 28, 2011, 9:12pm UTC](https://boards.straightdope.com/t/what-to-do-about-ebay-dispute/595433/43 "2011-09-28T21:12:56Z")

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Hi, I sell alot of stuff on ebay as primary income. I have seen it all. I have also been through alot of claims. You will win the claim if you have proof that the buyer would be happy with a partial refund. The reason that they (ebay) will favor in your side, is they say that a truly unhappy customer will ONLY want a full refund for returning said item. A partial refund request means that the buyer is just nitpicking and wants something for free. I use to always give a partial refund for those types of customers, (usually about 10-15$ refund, but since i heard that I allowed a claim to go to the end, and I got my money. (only if i have a email stating that they would be happy with a partial refund) Not sure if it applies to you, but If they paid with paypal, they could open a new claim thru paypal which will put your funds on hold. Withdraw your money before this happens as if your paypal goes negative, it won’t hurt you.

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