Perhaps that’s why people responded with sounds that weren’t personal. I know that’s why I did.
I’m a police 999 operator so I’ve heard some pretty unpleasant things (though thankfully witnessed very few in person).
Not me personally, but one of my colleagues took a call from a man who said he had just murdered his wife and daughter with an axe. We get a lot of people with mental health problems who call up and say things like this, but the operator just knew this wasn’t a hoax. Turned out to be an elderly man- both he and his wife were terminally ill and his daughter was disabled and totally dependant on them. He didn’t want to see his wife suffer, or see his daughter left behind and so… the most disturbing part was when he said to the operator ‘Wait, I think one of them is still alive…’ and walked away leaving the phone off the hook.
One thing that chills me every time is when I get a call from a suicidal person, or someone who is suffering from domestic violence, and they’re calling from a mobile phone. Often they can’t or wont tell me where they are, and because they’re calling from a cell phone, it doesn’t give me an address. I’m frantically searching through all our computer systems to see if we’ve got any records at all of where the caller is, but the pinpointing system is grossly inaccurate and most other methods only work if the person has called and given an address in the past. A few days ago a woman called me hysterical because her ex was trying to break in and get her. She wouldn’t tell me where she was because she believed we would take her children away-we never found her. I have no idea what happened that night but her sobs have haunted me since I took that call. I feel like I let her down.