[QUOTE=pulykamell]
Yes, but what if you are, for whatever reason, using these terms as generics. Sure, CMS discourages you from using the word “Xerox” as a verb, but it’s perfectly natural to come across, say, a part of a character’s dialogue where xerox is being used as a colloquialism. I mean, you wouldn’t change the dialogue? Similarly, I think if one were to use kleenex in the generic sense, not specifically referring to the Kleenex brand of tissues, my instinct would be to use the lower case. Sure, it’s a bit naughty according to the Chicago Manual of Style, but there’s plenty of cases where I would say such a style is okay, mostly in fiction writing and more informal styles of prose.
[/QUOTE]
As I said, I do allow more leeway in fiction, but not so much as to lowercase a trademarked term. THat’s just asking for trouble that it’s my job to help the publisher avoid. If it doesn’t disrupt the story or flow, I change to the true generic; otherwise, I cap the trademark. (And add a query explaining why.) The publishers I work for generally follow Chicago and want their legal i’s dotted and t’s crossed. I’ve never been chastised for having a character order a cola, soda, pop, or Coke instead of a coke.
One battle I’m forever fighting is “listserv” used to refer to an electronic mailing list. L-Soft is still very interested in preserving its trademark of “Listserv” to refer to its brand of mailing list software. So you do not belong to or subscribe to a listserv, but rather a mailing list or a discussion group or however technical you want to get. “List server” even chaps me a bit because it describes the hardware and not the group itself.
I can’t think of a justification for not at least capping the term per the trademark holder’s wishes. As for odd capping, I know one editor who insists on Ipod and Ebay, and I think that’s going a bit overboard; that just looks goofy and I allow iPod and eBay and GoDaddy. But trademarks that the holder styles in all caps or some other goofy thing (can’t think of an example, but I’ve met both) get just the initial cap.
On preview, I’d like to add that Google appears to still be interested in protecting its trademarks:
[quote=Google]
[ul][li]If you are using a Google trademark, distinguish the trademark from the surrounding text in some way. Capitalize the first letter, capitalize or italicize the entire mark, place the mark in quotes, use a different type style or font for the mark than for the generic name.[/li][li]If you do not capitalize the entire mark, always spell and capitalize the trademark exactly as they are shown in the Google Trademarks and Suggested Accepted Generic Terms below.[/li][li]Use the trademark only as an adjective, never as a noun or verb, and never in the plural or possessive form.[/li][li]Use a generic term following the trademark, for example: GOOGLE search engine, Google search, GOOGLE web search.[/ul][/li][/quote]
How stringent they are in enforcing these, I have no idea. I also note that in the link MJinks gave, all the examples of the use of “Google” were capped.