# Who trains these customer service people??? **URL:** \ **Category:** Miscellaneous and Personal Stuff I Must Share\ **Created:** [August 21, 2019, 8:18pm UTC](https://boards.straightdope.com/t/who-trains-these-customer-service-people/839019 "2019-08-21T20:18:30Z")\ **Posts on this page:** 4\ **Page:** 2
**Author:** ![FinsToTheLeft](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/finstotheleft/32/2930_2.png) [@FinsToTheLeft](https://boards.straightdope.com/u/FinsToTheLeft)\ **Post date:** [August 23, 2019, 10:24am UTC](https://boards.straightdope.com/t/who-trains-these-customer-service-people/839019/21 "2019-08-23T10:24:16Z")
> [@Joey\_P](#): > > OP, when you said " the agent confirms that I have an active Next Business Day On Site warranty", by ‘confirm’, did you mean that you asked about it and they confirmed or that they brought it up unsolicited. If you asked about it and they agreed that you did, in fact, have it, I’d WAG that after answering your question, they went back to their script. A script which glosses past that and asks that you send it in. If they brought it up on their own, I’d still WAG, that their script is set up to bring up that option first and only use the next day on site service if the customer asks for it. > But, I could be wrong, that’s just how I read it. They actually brought up, but I knew it going in. It was just presented as something I would naturally want, because packing it up and waiting for FedEx to come get it and the return 2 weeks later to “miss me” and leave a notice would be for my convenience. ---
**Author:** ![Inigo\_Montoya](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/inigo_montoya/32/124_2.png) [@Inigo\_Montoya](https://boards.straightdope.com/u/Inigo_Montoya)\ **Post date:** [August 23, 2019, 12:11pm UTC](https://boards.straightdope.com/t/who-trains-these-customer-service-people/839019/22 "2019-08-23T12:11:54Z")
> [@Joey\_P](#): > > Also, I don’t know how you ‘punished them’, Point of clarification: Customers got ‘scolded’: “Are you done screaming at me? I’d very much like to let you know what I can do for you, but you seem more interested in being angry.” or some variant of that. And that sort of bluntness only came out after “Let The Have Their Catharsis” and “Active Listening” strategies tanked. The Company (management and my Kool-aid drinking ex-cellmates) gets ‘punished’ now by the lawsuits I help my new employer identify and bring against them for being shitheads. ---
**Author:** ![Doug\_K](https://avatars.discourse-cdn.com/v4/letter/d/b5ac83/32.png) [@Doug\_K](https://boards.straightdope.com/u/Doug_K)\ **Post date:** [August 24, 2019, 2:31am UTC](https://boards.straightdope.com/t/who-trains-these-customer-service-people/839019/23 "2019-08-24T02:31:47Z")
> [@Bullitt](#): > > That might seem pretty fast, but still that means you’re without your computer for a week. That’s a long time. A week is longer than the three or four days it usually took. And honestly, it’s just not realistic to expect most computer repairs to be quicker than that. They’re the only company I’ve ever dealt with that routinely turned around warranty work that fast. My daughter recently had to do without her TV that was under warranty for a month before finally getting a partial refund that allowed her to get a smaller replacement. And that involved countless phone calls, several emails, two trips to an authorized repair center 40 miles away and a threat to forward all correspondence to the state attorney general’s office. ---
**Author:** ![Chefguy](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/chefguy/32/138_2.png) [@Chefguy](https://boards.straightdope.com/u/Chefguy)\ **Post date:** [August 24, 2019, 2:35am UTC](https://boards.straightdope.com/t/who-trains-these-customer-service-people/839019/24 "2019-08-24T02:35:12Z")
> [@Balthisar](#): > > I’ve been using Dell computers at work since 2000. I will never, ever, ever own a Dell computer. I mean, how does anyone even build a shitty _mouse_ in this day and age? When my company bought Dells as the new replacement desktops around that same time, we had nothing but problems with them. That’s when I too decided I would never buy one. [Previous page](https://boards.straightdope.com/t/who-trains-these-customer-service-people/839019.md?page=1)