# Why did my Apple TV stop responding? **URL:** \ **Category:** Factual Questions\ **Created:** [April 15, 2017, 4:10am UTC](https://boards.straightdope.com/t/why-did-my-apple-tv-stop-responding/784487 "2017-04-15T04:10:53Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Northern\_Piper](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/northern_piper/32/5304_2.png) [@Northern\_Piper](https://boards.straightdope.com/u/Northern_Piper)\ **Post date:** [April 15, 2017, 4:10am UTC](https://boards.straightdope.com/t/why-did-my-apple-tv-stop-responding/784487/1 "2017-04-15T04:10:53Z")
I suddenly can’t use my Apple TV. When I hit the app in my iPhone, the little white light comes on on the Apple TV box, and the app comes up on my phone, but I can’t do anything. I press the big Menu button and nothing happens. If I push the “play/pause” button in the bottom left corner, the TV makes the “boop” sound, but that’s it. Nothing else. It happened about a week ago. ---
**Author:** ![friedo](https://avatars.discourse-cdn.com/v4/letter/f/8edcca/32.png) [@friedo](https://boards.straightdope.com/u/friedo)\ **Post date:** [April 15, 2017, 4:21am UTC](https://boards.straightdope.com/t/why-did-my-apple-tv-stop-responding/784487/2 "2017-04-15T04:21:36Z")
Have you tried turning it off and on again? Seriously - yank out the power cable on the AppleTV and reset it. That usually helps. ---
**Author:** ![Northern\_Piper](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/northern_piper/32/5304_2.png) [@Northern\_Piper](https://boards.straightdope.com/u/Northern_Piper)\ **Post date:** [April 15, 2017, 4:30am UTC](https://boards.straightdope.com/t/why-did-my-apple-tv-stop-responding/784487/3 "2017-04-15T04:30:53Z")
Yep, did the power cord and the feed cord to the tv. ---
**Author:** ![Northern\_Piper](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/northern_piper/32/5304_2.png) [@Northern\_Piper](https://boards.straightdope.com/u/Northern_Piper)\ **Post date:** [April 15, 2017, 6:41am UTC](https://boards.straightdope.com/t/why-did-my-apple-tv-stop-responding/784487/4 "2017-04-15T06:41:37Z")
W00t! I went back and unplugged everything and then re-plugged it, and now Apple TV box is working. Thanks, **friedo**! Just took two tries instead of one. But now I’ve got a new problem. It says that I have to give an Apple access code as well as my Apple account password to get into the Apple/iTunes section. I can access Netflix okay, but now I have to have an access code for iTunes, in addition to my password? ---
**Author:** ![Amateur\_Barbarian](https://avatars.discourse-cdn.com/v4/letter/a/59ef9b/32.png) [@Amateur\_Barbarian](https://boards.straightdope.com/u/Amateur_Barbarian)\ **Post date:** [April 15, 2017, 2:13pm UTC](https://boards.straightdope.com/t/why-did-my-apple-tv-stop-responding/784487/5 "2017-04-15T14:13:58Z")
I think Apple has had a higher problem to success ratio with its TV products than all the Newtons that came before it. Maybe it’s just too simple for them. 🙂 ---
**Author:** ![Twoflower](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/twoflower/32/22_2.png) [@Twoflower](https://boards.straightdope.com/u/Twoflower)\ **Post date:** [April 15, 2017, 3:57pm UTC](https://boards.straightdope.com/t/why-did-my-apple-tv-stop-responding/784487/6 "2017-04-15T15:57:42Z")
> [@Northern\_Piper](#): > > But now I’ve got a new problem. It says that I have to give an Apple access code as well as my Apple account password to get into the Apple/iTunes section. I can access Netflix okay, but now I have to have an access code for iTunes, in addition to my password? Sounds like two-factor authentication. Apple should have sent the access code in question to your iPhone/ipad/mac or whichever device is already signed in to your Apple account.