Why Do People Detest Microsoft?

I don’t hate Microsoft. I don’t like them. Their products tend to be second-rate, with too many features, bloated code and generally hostile user interfaces that make using the programs far harder than they should be. Word v.X’s default interface has over 40 unlabelled buttons on the screen. Word for Windows was, last I saw, just as bad.

I’m fortunate in that I work in an industry where Microsoft isn’t much of a factor, print publishing. The only Microsoft program I use regularly is Word, and now that Nisus Writer has a beta out for Mac OS X, I’m gonna switch to that as much as possible (if only because it’s a genuine Mac application that works and feels like a Mac program). Not intentionally, but I now have no Microsoft icons on my Dock – Internet Explorer gave way to first Camino, and now Safari. Entourage has been replaced by Mail, Address Book and iCal. And now Word bows to Nisus, at least in the short term. I didn’t go looking for reasons to ditch Microsoft, but it is nice not relying on them, because Microsoft isn’t a particularly nice company (though few companies are).

Microsoft has done terrible things in the past: they stole other people’s ideas, sometimes even their code (as in the famous Windows Video & QuickTime case), and use their monopoly power and their OS control to harm competitors in the application market.

For example, Microsoft Office didn’t become dominant because it was better than WordPerfect. It became dominant because Microsoft, controlling both Windows and Office, was able to push out first a Windows 3.1, and then a Windows 95 version of office day and date with the release of the OSes. The WordPerfect folks couldn’t keep up, they didn’t have the internal knowledge MS did, which was an advantage – a monopoly advantage – MS exploited. Of course, today, Microsoft Office is a better product than Corel’s WordPerfect suite. But only because Microsoft used its advantage to suffocate Corel’s predecessors in the WP business.

As to the lamentable fate of Netscape, it goes both ways. Internet Explorer made its major market share inroads with version 3.0, which was markedly inferior to Netscape Navigator 3.0. How? By being freely bundled with the operating system. Now, in versions 4.0 and forward, Microsoft’s product was better, because Netscape’s market had been gutted by the free 3.0 browser, and Netscape made a horrible tactical move with Communicator 4.0 – they bundled all their apps into one program, which made performance dog-slow.

The lightweight spin-offs from Netscape’s Mozilla organization – Firebird and Camino – are just browsers, as browsers should be, and they are stellar. At least as good as Internet Explorer on their respective platforms, as well as faster and more standards-compliant. Whether Firebird can gain marketshare against the entrenched Internet Explorer is another question. Camino faces its own challenge against Apple’s Safari.

My experience on Windows is limited. Being into journalism as a aspired-for career and film and video as a hobby, I have no need for it. I help fix Windows computers that my fraternity brothers have trouble with, and use them occassionaly. There’s nothing impressive about them. Using them, I struggle to find a single thing that Microsoft came up with. The Start Menu is just a warmed-over Apple Menu, the Taskbar is basically the old NeXT Dock. The only UI contribution Microsoft made is that detestable Window-in-a-Window MDI thing, which is the worst UI I’ve ever seen. That’s probably the root of my trouble, philosophically, with Microsoft. They’re just a leech. They produce nothing original, they simply take the ideas of others and lay claim to them, and I find that to be reprehensible.

Didn’t read much about the trial, did you? Microsoft admitted that IE was inferior to Netscape. That’s right, they admitted it in internal memos. But they used their monopoly to push Netscape off the desktop. At this time Netscape was free also. Sure, people who know what they are doing could download it, but how many of the masses did that?

They threatened Intel, for ghod’s sake.

Want to venture a guess how many billions of dollars their crappy security cost American business? How many reloads and crashes their brain dead DLL strategy caused? (Unix did it right before Windows.)

I can’t believe you’re saying IE won because Netscape charged money.

Netscape’s business model was to make money on enterprise software, and on advertising on their portal. But that’s irrelevant. Why was IE free? To sell more copies of Windows? (Sure, when PC manufacturers were forced to buy one for each machine - whether they loaded it or not.) No, they used the income from their illegal monopoly to support it. And why would they want to lose money on IE? Because Netscape was a threat to their illegal monopoly, that’s why.

Well, not to say that McDonald’s food isn’t junk, but how do you think people would feel about them if every time you went out to eat, no matter where, you were forced to buy a Big Mac, like it or not? If that were the case, then some people would hate them like we do Microsoft.

Of course other people would say “it’s not that bad, and anyhow fried chicken is much to hard to figure out how to eat.”

Why do I hate Microsoft? Well, the reasons already given by others sum up most of it, but there are other things.

I spent $100 on a Microsoft Force Feedback 2 joystick. It really is a great stick, but there’s one major problem. The CD it comes with has special software designed just for the FF2. I lost that CD. So I went to Microsoft’s site to try to download it. No dice. They make software for every other one of their joysticks available right on the site, but not their most expensive stick. They reference the software on the site and even give some instructions for using it, but they don’t let you download it! At first I thought this was some kind of (major) oversight, but then I did a few web searches and came upon many people who were in the same boat that I was. A few of them had emailed Microsoft about it, but didn’t even get a response.

Eventually I found the software on some other site and had to download it illegally (at least I assume it was illegal). I still have absolutely no clue why Microsoft would do this. It’s not like people are going to take the software and pirate it all over the Internet or anything. Indeed, the only people who could even use the software are those like me that paid MS $100 for their shiniest joystick. It’s not like the file size was prohibitive or anything, either. It’s an 8MB self-extracting EXE. MS makes Service Packs in excess of 100MB available on their site. And the people who got the cheapo $15 Sidewinder gamepads have no problem downloading their software from MS’s site. Why do you want to screw your best (joystick) customers, MS?

This is a very common complaint. Too bad it’s not based in reality. The only thing “forcing” anyone to buy a Microsoft product is their own damned laziness and/or lack of knowledge.

No one’s forcing you to buy Microsoft software. It’s ubiquitous not because Microsoft has some magical way to keep you from using the competition, but because its VASTLY SUPERIOR TO THE COMPETITION in most markets. Go look at any market with viable competition (web servers, for example), and you’ll see that the competing software is more functional, stable, and cheaper. Now, go look at the x86 desktop OS market. No competition because no one has yet made an OS that is as functional, stable, and easy to use as Windows. If you don’t like that Microsoft makes the best software in many market segments, WORK ON MAKING SOMETHING BETTER. In your analogy, it’s like blaming McDonalds because they have 99% market share, when the only competition is a guy selling dirty, undercooked food that tastes like crap.

I work at Microsoft and actually did the world wide call rep product activation training. What you posted is absolutely not true. As long as you are using the product legitimately (the Windows XP EULA allows one active installation on one computer) you will NOT have to purchase another copy of Windows XP for the same computer.

Let me just repeat that:
YOU WILL NOT HAVE TO PURCHASE ADDITIONAL PRODUCT AS LONG AS YOU ARE USING THE PRODUCT LEGITIMATELY.

I honestly don’t know enough about business or computer technology to refute a lot of the other claims on this thread, but I can tell you that “5 components and you have to buy new product” is a flat out untruth and goes completely against everything that I taught the reps world wide. I did the training for the love of God, I know that what I’ve said is true and what you said is not true.

MSIE won the browser war because it was a superior option to Netscape Navigator. If consumers had thought Netscape Navigator was worth paying for, or indeed was good enough to be worth the time to install, it would have maintained its market share. It didn’t. Netscape can claim that it’s browser was just as good as IE until it’s blue in the face. If Netscape had bothered to respond to consumer needs and produced a better browser, they would still be a dominant player in the browser industry. They didn’t.

**Glory/b]: I apologize for the misunderstanding. However, how do you tell the difference between legitimate and non-legitimate behavior? If I call up every day with a significant hardware change and need to reactivate, won’t microsoft eventually stop granting reactivations? This is an extreme example, but the issue is still valid. Microsoft controls whether or not you are allowed to activate your product, and can deny you the ability to activate if they think your behavior is illegitimate.

I remember the time of the Browser Wars, and was somewhat interested in web development during that time frame. I remember quite specifically that Communicator 4.x was shite (that’s about as much emphasis as I can put on it). I can’t say anything regarding the 3.x versions of both softwares, but Netscrape 4.x I hate to this day. IE’s dominance wasn’t only because of MS’s business practices, although they surely played the largest role.

No. Microsoft will grant all legitimate activations.

Here is a quote from the www.microsoft.com/piracy site:

"Product Activation keeps users from changing or upgrading their hardware.

Not true at all. Users can change or upgrade their hardware. One of the forms of piracy that Product Activation guards against is hard disk imaging. Not all forms of hard disk imaging are illegal. In the case where a pirate copies data from one PC hard drive to another to illegally run the software on two PCs, Product Activation stops that by forcing the copied software to be reactivated. It does so by comparing the hardware on which it was activated to the hardware on which it is now being booted. If the hardware is substantially different, then reactivation is required. If it is the same or similar, then the software will continue to work. Those who upgrade their PC’s hardware substantially may be asked to reactivate. Reactivation for this reason is easy and can be completed by contacting Microsoft to obtain another confirmation ID. "

http://www.microsoft.com/piracy/basics/activation/myths.asp

I used these 10 myths as an activity in class, the CSRs received this exact information in training. I can tell you absolutely and without a doubt that people do NOT have to buy additional product if they are using their product legimately. I know all the customer scenarios, all the CSR scripting, all the questions asked. NO ONE using product legitimately is told to buy addtional product.

Hardware upgrades are a big customer concern and the CSRs are well trained in this area.

I just wanted to point out, that many companies can deny service for abuse. Buy a dinner in a restaurant and punch the waiter? Management might ask you to leave and you probably won’t get a chance to to finish your meal. Play Everquest and agree to their EULA? If you’re caught buying/selling accounts on ebay, your account will probably be revoked.

Microsoft absolutely does not go out of its way to make it difficult for people upgrade their computer to use Windows XP legitimately, this I know for a fact.

Wow, I totally mangled that last sentence! I think I wanted to say:

Microsoft absolutely does not go out of its way to make it difficult for people to upgrade their computer and keep using Windows XP.

I know this for a fact, everything I posted here I repeated over and over to my captive audience of reps, it’s in all the training materials, all the job aids, appendices and scripting they must learn.

Glory: The Microsoft Windows Product Activation Technical Marketing Bulletin states that users are allowed four (4) activations per calender year. If you exceed this number, you are required to contact Microsoft by phone and plead your case. Now, I am willing to agree that Microsoft doesn’t want to inconvenience legitimate purchasers. However, what about legitimate users that follow atypical usage patterns, and thus require frequent reactivation? You’re telling me that Microsoft is simply going to take their word for the fact that they are using the software legitimately, and not at some point simply say “Ok, you’re cut off.” It’s not possible to prove legitimate use, which complicates matters.

Regardless, I think that Product Activation requires users to place too much trust in Microsoft to be benevolent. Microsoft can protest that their intentions are purely for the good of the customer until they’re blue in the face, but the mere fact that they have such control over what someone does with their software after purchase is unsettling.

According to this page:

Is there any truth to this?

Except you’re completely off base. Netscape was comparable to I.E. at the time, but IE was free and Netscape wasn’t, and the Microsoft web browser came with the operating ssytem, and Netscape didn’t. It WASN’T a better browser – both could do most of the things you’d expect a browser to do.

To put it in perspective. I used to work for a regional hardware chain. They would occasionally run a local hardware store out of business by offering popular products, like 2x4s or decorative bricks or whatever at prices that were not just below market, but below cost. They could do this because their other stores’ profits supported the one that was losing money on its giveaways.

The products in question weren’t BETTER than the mom & pop hardware’s, they were just one hell of a lot CHEAPER.

Microsoft used the profits from its OS to subsidize its free browser and drive Netscape out of biz.

the ultimate result of Microsoft’s chicanery has arguably already been achieved. They can do whatever the hell they like. They are an uregulated, and so long as Repugs are in office, unregulatable monopoly. What computer consumers want is no long an issue. We just have to like it or lump it.

Don’t be so down on the world, Evil. If it get’s too heavy in Microsoftland for you to handle, you can always make The Switch.

:wink:

We’ll be nice, and promise not to byte.

So, Evil Captor, you think Microsoft should refrain from adding value to its OS just so that it can let companies make a business by selling additional functions to you? Microsoft, by including a good internet browser for free with their OS, made the OS a better value, and made things better for consumers.

Again, Microsoft has exploited their monopoly powers, and will probably continue to do so. The destruction of Netscape, however, isn’t really a valid example. Netscape was making its living off of an oversight on Microsoft’s part, and when Microsoft corrected that oversight with a superior product, Netscape went quietly off into the night.

spectrum: Apple is a HECK of a lot more anticompetitive than Microsoft. No one notices it because Apple is just a much smaller player in the computer industry. They force you to buy their hardware to use their OS, and take measures to restrict what OS you can put on their hardware. Not exactly the defenders of consumer choice.

Actually, the the other way around works, too-- they make you buy their OS if you want to use their hardware. :wink:

Don’t forget, Alereon, that Apple once licensed the Mac OS. They just didn’t like how it was cutting into their own sales, so they ceased licensing (and absorbed one clone vendor, Power Computing) in 1997. I believe UMAX and Motorola sold Mac clones as well.