# Why is Puzzle Pirates closing my browser? **URL:** \ **Category:** Cafe Society\ **Created:** [November 13, 2006, 4:57am UTC](https://boards.straightdope.com/t/why-is-puzzle-pirates-closing-my-browser/380200 "2006-11-13T04:57:02Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![jayjay](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/jayjay/32/6765_2.png) [@jayjay](https://boards.straightdope.com/u/jayjay)\ **Post date:** [November 13, 2006, 4:57am UTC](https://boards.straightdope.com/t/why-is-puzzle-pirates-closing-my-browser/380200/1 "2006-11-13T04:57:02Z")
I’m trying to install and play Puzzle Pirates, but every time I click on the icon for the installed game, it doesn’t open. The hourglass appears for about 2 seconds and then disappears. When I try to play from the website, it closes my browser (Firefox 1.5.0.8.). What the heck’s going on? I can’t find anything about this on the website’s forums, either. Any Puzzle Pirates onboard? Arrrr! ---
**Author:** ![kaylasdad99](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/kaylasdad99/32/3398_2.png) [@kaylasdad99](https://boards.straightdope.com/u/kaylasdad99)\ **Post date:** [November 13, 2006, 6:06am UTC](https://boards.straightdope.com/t/why-is-puzzle-pirates-closing-my-browser/380200/2 "2006-11-13T06:06:26Z")
Did you try emailing for support? ( [support@puzzlepirates.com](mailto:support@puzzlepirates.com) ) Also, from the installation page: > [@](#): > > Some virus protection programs prevent you from installing software on your computer. You may need to disable those programs while installing Yohoho! Puzzle Pirates. What’s the likelihood of this being a factor? ---
**Author:** ![jayjay](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/jayjay/32/6765_2.png) [@jayjay](https://boards.straightdope.com/u/jayjay)\ **Post date:** [November 13, 2006, 6:13am UTC](https://boards.straightdope.com/t/why-is-puzzle-pirates-closing-my-browser/380200/3 "2006-11-13T06:13:28Z")
I’ve now emailed support. Virus protection isn’t a factor. I turned it off to install the game. ---
**Author:** ![jacquilynne](https://avatars.discourse-cdn.com/v4/letter/j/67e7ee/32.png) [@jacquilynne](https://boards.straightdope.com/u/jacquilynne)\ **Post date:** [November 13, 2006, 3:33pm UTC](https://boards.straightdope.com/t/why-is-puzzle-pirates-closing-my-browser/380200/4 "2006-11-13T15:33:49Z")
There’s also a technical issues forum on the official forums - it might get you a faster answer if one of the other players knows the answer: [http://forums.puzzlepirates.com/](http://forums.puzzlepirates.com/)