# Word 2000 crashes on Win XP Pro

**URL:** <https://boards.straightdope.com/t/word-2000-crashes-on-win-xp-pro/287980>\
**Category:** Factual Questions\
**Created:** [February 2, 2005, 2:26pm UTC](https://boards.straightdope.com/t/word-2000-crashes-on-win-xp-pro/287980 "2005-02-02T14:26:08Z")\
**Posts on this page:** 10\
**Page:** 1

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**Author:** ![carnivorousplant](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/carnivorousplant/32/3563_2.png) [@carnivorousplant](https://boards.straightdope.com/u/carnivorousplant)\
**Post date:** [February 2, 2005, 2:26pm UTC](https://boards.straightdope.com/t/word-2000-crashes-on-win-xp-pro/287980/1 "2005-02-02T14:26:08Z")

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A limited user on a Win XP Pro machine.  
Word crashes either after opening a document or not opening a document.  
Sometimes with an offer to send a report, sometimes not.  
Sysclean and MacAfee find no viruses.  
I’ve deleted NORMAL.DOT and uninstalled then reinstalled Office.  
Any ideas?  
Thanks

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**Author:** ![yoyodyne](https://avatars.discourse-cdn.com/v4/letter/y/a9a28c/32.png) [@yoyodyne](https://boards.straightdope.com/u/yoyodyne)\
**Post date:** [February 2, 2005, 3:38pm UTC](https://boards.straightdope.com/t/word-2000-crashes-on-win-xp-pro/287980/2 "2005-02-02T15:38:10Z")

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Are you sure you deleted the right copy of normal.dot? Do you use roaming profiles?

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**Author:** ![carnivorousplant](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/carnivorousplant/32/3563_2.png) [@carnivorousplant](https://boards.straightdope.com/u/carnivorousplant)\
**Post date:** [February 2, 2005, 4:44pm UTC](https://boards.straightdope.com/t/word-2000-crashes-on-win-xp-pro/287980/3 "2005-02-02T16:44:35Z")

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I did a search and found two copies, deleted both.  
We don’t use roaming profiles.  
Thanks

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**Author:** ![yoyodyne](https://avatars.discourse-cdn.com/v4/letter/y/a9a28c/32.png) [@yoyodyne](https://boards.straightdope.com/u/yoyodyne)\
**Post date:** [February 2, 2005, 5:19pm UTC](https://boards.straightdope.com/t/word-2000-crashes-on-win-xp-pro/287980/4 "2005-02-02T17:19:51Z")

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Is there anything in their Application Data\Microsoft\Word\STARTUP or Program Files\Microsoft Office\Officex\STARTUP folders?

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**Author:** ![carnivorousplant](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/carnivorousplant/32/3563_2.png) [@carnivorousplant](https://boards.straightdope.com/u/carnivorousplant)\
**Post date:** [February 2, 2005, 6:40pm UTC](https://boards.straightdope.com/t/word-2000-crashes-on-win-xp-pro/287980/5 "2005-02-02T18:40:28Z")

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> [@yoyodyne](#):
>
> Is there anything in their Application Data\Microsoft\Word\STARTUP or Program Files\Microsoft Office\Officex\STARTUP folders?

No.

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**Author:** ![yoyodyne](https://avatars.discourse-cdn.com/v4/letter/y/a9a28c/32.png) [@yoyodyne](https://boards.straightdope.com/u/yoyodyne)\
**Post date:** [February 2, 2005, 6:53pm UTC](https://boards.straightdope.com/t/word-2000-crashes-on-win-xp-pro/287980/6 "2005-02-02T18:53:47Z")

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Does Word run ok under a different user account on that machine?

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**Author:** ![carnivorousplant](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/carnivorousplant/32/3563_2.png) [@carnivorousplant](https://boards.straightdope.com/u/carnivorousplant)\
**Post date:** [February 2, 2005, 7:12pm UTC](https://boards.straightdope.com/t/word-2000-crashes-on-win-xp-pro/287980/7 "2005-02-02T19:12:14Z")

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> [@](#):
>

No, limited user and administrator crash alike.

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**Author:** ![yoyodyne](https://avatars.discourse-cdn.com/v4/letter/y/a9a28c/32.png) [@yoyodyne](https://boards.straightdope.com/u/yoyodyne)\
**Post date:** [February 2, 2005, 7:18pm UTC](https://boards.straightdope.com/t/word-2000-crashes-on-win-xp-pro/287980/8 "2005-02-02T19:18:16Z")

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What happens if you start Word in safe mode (Start, Run, winword /a)?

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**Author:** ![yoyodyne](https://avatars.discourse-cdn.com/v4/letter/y/a9a28c/32.png) [@yoyodyne](https://boards.straightdope.com/u/yoyodyne)\
**Post date:** [February 2, 2005, 7:38pm UTC](https://boards.straightdope.com/t/word-2000-crashes-on-win-xp-pro/287980/9 "2005-02-02T19:38:45Z")

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You’ve installed Office 2000 SP3, right? Check this [link](http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm).

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<div class="post-metadata">

**Author:** ![carnivorousplant](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/carnivorousplant/32/3563_2.png) [@carnivorousplant](https://boards.straightdope.com/u/carnivorousplant)\
**Post date:** [February 2, 2005, 7:52pm UTC](https://boards.straightdope.com/t/word-2000-crashes-on-win-xp-pro/287980/10 "2005-02-02T19:52:51Z")

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> [@yoyodyne](#):
>
> What happens if you start Word in safe mode (Start, Run, winword /a)?

It crashes.