# Wow - Microsoft support actually works!!

**URL:** <https://boards.straightdope.com/t/wow-microsoft-support-actually-works/264479>\
**Category:** Miscellaneous and Personal Stuff I Must Share\
**Created:** [September 14, 2004, 10:52pm UTC](https://boards.straightdope.com/t/wow-microsoft-support-actually-works/264479 "2004-09-14T22:52:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![GorillaMan](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@GorillaMan](https://boards.straightdope.com/u/GorillaMan)\
**Post date:** [September 14, 2004, 10:52pm UTC](https://boards.straightdope.com/t/wow-microsoft-support-actually-works/264479/1 "2004-09-14T22:52:55Z")

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I really never though I’d find myself posting anything like this. So here goes…  
I tried to install SP2 via Windows Update two days ago. It immediately failed, with an error code that Google and the Microsoft KB didn’t identify. So I follow the links to report a problem…

Less than 48 hours later, I get a personal email back. It provides a mirror link to ensure I can download SP2 easily, and two possible explanations for the problem. One of them worked, and I’m now SP2-ed, four hours later.

Wow. Am I in league with the devil, now?

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**Author:** ![Mooney252](https://avatars.discourse-cdn.com/v4/letter/m/7c8e57/32.png) [@Mooney252](https://boards.straightdope.com/u/Mooney252)\
**Post date:** [September 15, 2004, 2:29am UTC](https://boards.straightdope.com/t/wow-microsoft-support-actually-works/264479/2 "2004-09-15T02:29:21Z")

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So yesterday I’m having some problems with a Microsoft optical mouse. Try using the web-based support: it won’t accept the product ID as a valid one (it was checked 6 times by me and others).

No way to even squawk the problem to them because the web dialog needs a valid product ID.

“Microsoft support” is an oxymoron.