# Xbox Live Question

**URL:** <https://boards.straightdope.com/t/xbox-live-question/393372>\
**Category:** Factual Questions\
**Created:** [February 23, 2007, 2:04pm UTC](https://boards.straightdope.com/t/xbox-live-question/393372 "2007-02-23T14:04:04Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![iPost](https://avatars.discourse-cdn.com/v4/letter/i/858c86/32.png) [@iPost](https://boards.straightdope.com/u/iPost)\
**Post date:** [February 23, 2007, 2:04pm UTC](https://boards.straightdope.com/t/xbox-live-question/393372/1 "2007-02-23T14:04:04Z")

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I was give a years sub for xbox live by a friend. The thing is I am using the old xbox and the code is for the xbox 360. SO I have in my possesion a code that cannot be used by me but the £40 it cost will be boosting the coffers of the almighty Microsoft. I cannot take the scratched card back to the retailer as it was given me as a gift (I have the code only).

So I call xbox help and ask them to cancel that code and provide me with a valid one for thier old system. They tell me that they cannot physically do this and my only recourse would be to sell the code to a friend and use that money towards buying another subscription. More money for them then.

I guess my question is why can’t they fix this and should they reall be advising me to sell on at a loss to buy another sub. I am not a retailer. Is this legally and morally sound?