# Yelp: owner harasses you about a negative review. What would you do? **URL:** \ **Category:** In My Humble Opinion\ **Created:** [February 1, 2012, 6:07pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441 "2012-02-01T18:07:16Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![DanielBrown](https://avatars.discourse-cdn.com/v4/letter/d/e9bcb4/32.png) [@DanielBrown](https://boards.straightdope.com/u/DanielBrown)\ **Post date:** [February 2, 2012, 12:22pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/61 "2012-02-02T12:22:05Z")
> [@ZipperJJ](#): > > I wouldn’t do anything. Don’t delete and don’t explain. I’m guessing a language gap and a technology gap have led to people acting strangely. Your positive reviews are good for Yelp and so is the negative one. Yes ^^^ this. I will allow some time before taking any action. ---
**Author:** ![Acid\_Lamp](https://avatars.discourse-cdn.com/v4/letter/a/d6d6ee/32.png) [@Acid\_Lamp](https://boards.straightdope.com/u/Acid_Lamp)\ **Post date:** [February 2, 2012, 1:52pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/62 "2012-02-02T13:52:30Z")
> [@Leaffan](#): > > I don’t know. I really don’t know. > > Am I wrong to be concerned that legitimate businesses might me harmed by malicious posts from competitors? Nope, It can be a problem, but users have the ability to flag and report reviews that seem out of character, and owners have the option to respond. > [@Leaffan](#): > > Am I wrong to assume that people who’ve had one bad experience might harm the reputation of an otherwise fine establishment by posting something publicly? Yes. Everyone is entitled to their opinion. If someone is a dick on Yelp, they are a dick in real life too and will slam the place to their friends just the same. I for one only eliminate businesses that have extremely poor reviews overall. I also read the reviews briefly to see what they are complaining about. > [@Leaffan](#): > > If I owned a restaurant and was doing everything I could think of to provide a decent dining experience for my customers, and then saw an unfair attack on Yelp or any other of the multitude of review sites, what would be my recourse? Well on the site itself you can report and respond. Outside of that, you could post a public response stating your side of the story. You might extend an offer to the offended party to make it right or use your services again at a reduced rate or gratis. Many local businesses do this regularly. They offer a fair, generous response to those with a legitimate gripe, and don’t bother with the riff-raff and ofenderati. Remember that each review was posted by someone who felt strongly enough about their experience to bother posting about it. Yelp is hardly a waste of time. In my area we have hundreds of small restaurants, most of which are moderately priced by my wallet. When we moved here a couple of years ago, we didn’t know many people that we could rely on for recommendations. Yelp helped me to ensure that my fairly limited amount of discretionary income was not pissed away at a mediocre or poor restaurant when there were lots of better options just down the street. Yeah you have to wade through the crap, but a couple of minutes skim reading while in the car doesn’t take long. ---
**Author:** ![jackdavinci](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/jackdavinci/32/3259_2.png) [@jackdavinci](https://boards.straightdope.com/u/jackdavinci)\ **Post date:** [February 2, 2012, 1:56pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/63 "2012-02-02T13:56:41Z")
They certainly screwed up that day with your order, and in general, if there wasn’t anyone around to sit customers for 35 minutes. But your review does come across a little vengeful. I would have ranted somewhere else, and only posted an “update” if things had changed consistently. I understand there are one time reviews on Yelp, but those sorts of reviews shouldn’t be made by long term customers. Seems like a cultural thing to me. They took the review personally, and probably don’t understand that writing something negative on the Internet isn’t considered as disrespectful as calling their mother a whore in real life. While their response was outside general norms for Internet behavior, it’s completely understandable and expected for someone new to the Internet or from a different age/culture. I certainly wouldn’t publicly air your private communications. Just let it be. If you have to respond, do so politely, privately, and as though you are lovingly explaining something to a mistakingly angry child. ---
**Author:** ![jackdavinci](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/jackdavinci/32/3259_2.png) [@jackdavinci](https://boards.straightdope.com/u/jackdavinci)\ **Post date:** [February 2, 2012, 2:01pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/64 "2012-02-02T14:01:32Z")
> [@RandMcnally](#): > > I hate hate HATE when people throw their religion in things where it doesn’t matter. Meh. Normally I’d agree, but “good Christian” in this context is as meaningfully religious as a clerk wishing you Merry Christmas or someone saying “bless you” when you sneeze. ---
**Author:** ![fluiddruid](https://avatars.discourse-cdn.com/v4/letter/f/c2a13f/32.png) [@fluiddruid](https://boards.straightdope.com/u/fluiddruid)\ **Post date:** [February 2, 2012, 2:22pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/65 "2012-02-02T14:22:11Z")
I had a bunch of positive reviews slamming a (slightly) negative review I posted for a local pizza place. They called me the worst possible names, etc. I didn’t respond, and I reported the others – all brand new accounts, all obviously fake – to Yelp. Yelp removed the other reviews. I let mine stand. For context, my review was pretty much a “They charged me $25 for a pizza and it really wasn’t that great, canned veggies on the topping, I wouldn’t order again” 3-star type review, not a “This place is terrible!!!” 1-star review. If they had contacted me and said “Hey, how can we make this better?” I totally would have given them another chance. As it stands it only really confirmed the negative. ---
**Author:** ![jjimm](https://avatars.discourse-cdn.com/v4/letter/j/ba8739/32.png) [@jjimm](https://boards.straightdope.com/u/jjimm)\ **Post date:** [February 2, 2012, 2:26pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/66 "2012-02-02T14:26:50Z")
> [@Leaffan](#): > > I’d like to know how any malicious postings are scrutinized. We’re talking about the livelihood of small business here. How these sites work is by building a critical mass of reviews. There may indeed be malicious or competitor-written reviews about a restaurant or other establishment, but if one or two nasties are countered by two hundred positive reviews, then the overall ‘score’ for the place will be high regardless, and it will be fairly obvious that the negative reviews are dishonest. If someone has already posted positively about a place, then recounts a bad experience, that will also be obvious. > [@](#): > > The average Joe is not a connoisseur of fine foods and doesn’t have the credibility to be a back-seat restaurant critic. You utterly miss the point. I review every hotel I stay in on TripAdvisor. I am by no means a connoisseur of the hotel trade, but I pay them money for a good experience, and that’s what I write about. Crowdsourced review sites are not about being a high-falutin’ critic, they’re about saying what the customer’s experience was like. The person who gives the business its livelihood. ---
**Author:** ![cckerberos](https://avatars.discourse-cdn.com/v4/letter/c/f0a364/32.png) [@cckerberos](https://boards.straightdope.com/u/cckerberos)\ **Post date:** [February 2, 2012, 2:36pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/67 "2012-02-02T14:36:07Z")
> [@Freudian\_Slit](#): > > It sounds like they dropped the ball but I’d try to at least ask where my food was before leaving. Honestly, this was my first thought as well. ---
**Author:** ![jjimm](https://avatars.discourse-cdn.com/v4/letter/j/ba8739/32.png) [@jjimm](https://boards.straightdope.com/u/jjimm)\ **Post date:** [February 2, 2012, 2:48pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/68 "2012-02-02T14:48:08Z")
> [@cckerberos](#): > > Honestly, this was my first thought as well. Yeah that too. **Diosa** does seem to have behaved a little peculiarly in her account. ---
**Author:** ![MsWhatsit](https://avatars.discourse-cdn.com/v4/letter/m/eb8c5e/32.png) [@MsWhatsit](https://boards.straightdope.com/u/MsWhatsit)\ **Post date:** [February 2, 2012, 3:04pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/69 "2012-02-02T15:04:40Z")
> [@jjimm](#): > > Yeah that too. **Diosa** does seem to have behaved a little peculiarly in her account. I don’t know. She said that the owner did come out at one point, but failed to acknowledge her even though he saw her there. After that, it sounds like she didn’t see any restaurant staff again, so her only option would have been to barge into the kitchen and ask WTF was going on. While that’s _probably_ what I would have done, I can’t really fault someone for deciding, “eff this, I’m out of here” and going to get food someplace that actually cares about their business. ---
**Author:** ![jjimm](https://avatars.discourse-cdn.com/v4/letter/j/ba8739/32.png) [@jjimm](https://boards.straightdope.com/u/jjimm)\ **Post date:** [February 2, 2012, 3:18pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/70 "2012-02-02T15:18:19Z")
> [@MsWhatsit](#): > > I can’t really fault someone for deciding, “eff this, I’m out of here” and going to get food someplace that actually cares about their business. Nor can I, but would you have done so after “literally wait[ing] 35 minutes, standing by the register”? That is fucking weird behaviour in my book. If you want your grub, shit or get off the pot, IMO. ---
**Author:** ![Mauvaise](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/mauvaise/32/11084_2.png) [@Mauvaise](https://boards.straightdope.com/u/Mauvaise)\ **Post date:** [February 2, 2012, 6:30pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/71 "2012-02-02T18:30:14Z")
> [@jjimm](#): > > Nor can I, but would you have done so after “literally wait[ing] 35 minutes, standing by the register”? That is fucking weird behaviour in my book. If you want your grub, shit or get off the pot, IMO. In her defense, she did mention ringing the bell for service by the register a couple/few times before giving up. ---
**Author:** ![Labrador\_Deceiver](https://avatars.discourse-cdn.com/v4/letter/l/7c8e57/32.png) [@Labrador\_Deceiver](https://boards.straightdope.com/u/Labrador_Deceiver)\ **Post date:** [February 2, 2012, 9:01pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/72 "2012-02-02T21:01:33Z")
Give me a break, folks. Diosa already mentioned that the initial wait didn’t bother her all that much. She was pissed about the follow-up phone call, during which the owner stupidly gave her a hard time. A lot of posters keep harping on the fact that the restaurant only screwed up once, but that isn’t the case. They screwed up twice, and the second one was a doozy. Diosa was 100% right to do what she did. ---
**Author:** ![Cazzle](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/cazzle/32/75_2.png) [@Cazzle](https://boards.straightdope.com/u/Cazzle)\ **Post date:** [February 2, 2012, 9:44pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/73 "2012-02-02T21:44:17Z")
Diosa had already waited an hour when she walked out - the 15 minutes she was told her food would take, plus the extra 10 minutes she gave knowing their service is slow, plus the 35 minutes she waited with no service. Then it apparently took the owner another 45 minutes to remember her and call. That’s 1 hour 45 minutes for a 15 minute meal. The only thing she should have been doing in that call is apologizing, and it’s taking her temper out on the customer that justifies the negative review. “Cultural differences” like that are exactly the sort of thing reviews ought to mention, so other people can decide whether or not they want to deal with them, and so the owners can see that shit doesn’t fly here and have a chance to adapt their behavior to benefit their business. ---
**Author:** ![Freudian\_Slit](https://avatars.discourse-cdn.com/v4/letter/f/5daacb/32.png) [@Freudian\_Slit](https://boards.straightdope.com/u/Freudian_Slit)\ **Post date:** [February 3, 2012, 5:44am UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/74 "2012-02-03T05:44:31Z")
> [@Mauvaise](#): > > In her defense, she did mention ringing the bell for service by the register a couple/few times before giving up. I saw that, but why wouldn’t you try to alert someone who worked there if you were waiting for a pick up order? Like telling a waiter/waitress that you’re here to pick up an order. I definitely think it’s bizarre that they don’t have a host or hostess standing out front to answer phones/greet customers, but wouldn’t it make sense to flag down any restaurant employee before leaving? ---
**Author:** ![handsomeharry](https://avatars.discourse-cdn.com/v4/letter/h/e9c0ed/32.png) [@handsomeharry](https://boards.straightdope.com/u/handsomeharry)\ **Post date:** [February 3, 2012, 9:05am UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/75 "2012-02-03T09:05:31Z")
> [@DiosaBellissima](#): > > If you don’t care about the backstory and just want to discuss the poll topic: _let’s say you wrote a fair, factual, negative review of a business on Yelp. Not long after your review, you receive a negative private message from the owner. What would you do?_ > > * * * > > Long story for those of you, like me, who are bored at work and want something to read :). > > Where I live, an _amazing_ Middle Eastern restaurant opened up (given that I live in redneckville, this is a big deal!). I ate there repeatedly, told all my friends, took any guest I had, blah blah blah- I didn’t want this little hole in the wall to close due to lack of business. I wrote two _glowing_ reviews on Yelp about the place. > > Oh, and just so you don’t think I’m some crazy psycho blowing up their Yelp page :D, there are lots of other reviews (many of which mention the service issues I get into on my negative review). > > Review 1: > > [spoiler] > Don’t be fooled by the questionable location (somewhere between Ross Dress for Less and the Long John Silvers), RESTAURANT is the single best restaurant in town. Bakersfield, despite being truly a pretty big city, is plagued with an obsession with chain restaurants. Actually, the reason might be that a lot of our local eateries tend to be way over-hyped, way over-priced, and way under-delicious. > > RESTAURANT is the exception to this rule. > > The owner is the absolute nicest guy you could meet- totally friendly and accommodating. My first time in, he was more than happy to explain the menu options to me and give suggestions-- and I couldn’t be happier with the outcome. I get the beef shawarma, but we also usually order his special garlic hummus as an appetizer. The hummus isn’t on the menu, but if you love garlic, ask for it- amazing! There’s also an appetizer that is a plate of feta cheese, Greek olives, cucumber, and onion drizzled lightly with olive oil- it’s simple, but really good. > > Every person I’ve taken to RESTAURANT has absolutely raved about it, even the folks who generally don’t eat out at places more exotic than Chili’s. Definitely hit up RESTAURANT and give it a try, you wont regret it. [/SPOILER] > > Review 2 (an update on review 1, made 5 months later): > > [spoiler] > RESTAURANT continues to be- hands down- the BEST restaurant in town. It’s a completely sub par location that makes you go in with the lowest of low expectations, but man, do they deliver. > > For those of you who are curious: they’ve worked out the kinks as far as their slow services issues. Trust me, that used to be a problem for me, too- but now, they’ve got that on lock. > > I don’t even like any other hummus, but RESTAURANT hummus is my absolute favorite- tons of garlic, sumac, and deliciousness. Definitely try the beef shawarma, which is about 10,000 better than the dreck they’re > selling at A DIFFERENT RESTAURANT. > > Lately, friend and I are all over RESTAURANT for takeout. Perfect. [/spoiler] > > Then some shit went down. I had a terrible experience two months later and wrote a review about it, not exaggerating anything: > > [spoiler] > All good things come to an end, right? > > While up until this point, I’ve been perhaps the biggest RESTAURANT proponent in town (reviewing positively twice on here, telling everyone I know to go there, taking big groups), but I suppose that isn’t the case anymore. Which is unfortunate, because they really are delicious. Like the other less-than-positive reviews have alluded to, the problem here is definitely the service. > > A few times, I’ve called ahead and ordered takeout without much of a wait. This time, I called ahead and was told to come in 15 minutes to pick it up. Because I know RESTAURANT is always a bit slow, I waited 25 minutes before heading over. I walked in and waited literally 15 minutes before someone came out of the kitchen- there was only one table of a few folks at that time and when the owner finally came out, it was to give them some tea, then he headed back to the kitchen. > > All said and done, I literally waited 35 minutes, standing by the register, without so much as being acknowledged. Finally, I just left and grabbed something elsewhere. Normally, I’d have popped back into the kitchen or something, but I have a cold (hence the takeout) and just didn’t have the energy. Plus, you shouldn’t have to do that anyway. > > 45 Minutes later, I had a missed call from the owner (I keep my phone on silent, so I didn’t immediately notice). Then the wife called and I picked up. She asked where I was and so I explained what happened. Her response was to yell, “Do not do that again! We now know to not trust you!” > > Wait. . . what? I wait for 35 minutes in the front of your store without so much as an acknowledgement and you can’t. . . trust me? No way. > > They’ve made it clear they don’t want my business, which is a shame, but what can you do? [/spoiler] > > Fair enough. . . or so I thought. I almost immediately got a really odd private message on Yelp from someone named Max S. (the owner’s name is Max), written not too differently than the way in which the owner speaks. > > “Hello miss,I have been watching you that day when my wife had a lot of customers, I can’t let u damage RESTAURANT, this place should be the greatest restruant, istead of wining which I’m sorry to say you could say something they deserve respect miss.I do not want you to take this offense please just listen I know these people and,they are the nicest people you can meet period, they are faithful people and,respect your service,you should say sorry for this childish article,they are christain and,are a family have some courtesy to them.I hope you come back miss you have a amazing day:D > Godbless” > > That whole email is more strange than annoying (despite calling my childish), so I just ignored it. > > Then today (so, 3 months later), I got this from a newly created Yelp account: > > “Why is it that for all the times you had positive experiences with the RESTAURANT, you never once gave a good review, but the instant something went wrong with them you rant on and on and on about that ONE bad experience? That’s very mean of you. Did it ever occur to you that they were having trouble in the kitchen? I used to work there and know for a fact that there have been issues with the stove, which they recently had to replace. Also, it is not THEIR fault that they didn’t know you were there. It was YOURS. Cold or not, you should have told them you were there to pick up your order. Being sick is no excuse. Even if they came out briefly and saw you standing there, they could have very easily forgotten you. There is only ONE cook in that kitchen. You’d have known that if you’d bothered to look. Also, I do not blame the lady for yelling at you over the phone. In her eyes you tricked them into cooking a meal that you had no intention of picking up, because you were too lazy to tell them you were there. Don’t you blame your problems on others. Have you any idea how hard it is to work in an understaffed restaurant with malfunctioning appliances? Obviously not. By the way, you owe RESTAURANT some POSITIVE reviews for all the positive experiences you did have. Also, I think it is very pathetic of you to refuse to go back just because of ONE bad experience. Do you disown friends or family over ONE argument?” > > Alright, now it’s worth noting: my positive reviews are still where they’ve always been-- right there on the Yelp page, so this girl is just dumb. That said, this is crazy. I reported that message to Yelp and then went back to the restaurant’s page, updated it with the two harassing emails I’ve received, and that’s that. I can’t help but wonder if I should have just deleted my original post though. > > So, what would you do in that situation? I would calm down. I think your review was fair, but, I don’t think they were harassing you. What did you report them to Yelp for??? They didn’t threaten you, did they? They thought you were wrong, got hot, and emailed you about it. Stay off of Yelp in re this restaurant. Get on with your life. ---
**Author:** ![handsomeharry](https://avatars.discourse-cdn.com/v4/letter/h/e9c0ed/32.png) [@handsomeharry](https://boards.straightdope.com/u/handsomeharry)\ **Post date:** [February 3, 2012, 9:13am UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/76 "2012-02-03T09:13:26Z")
> [@Freudian\_Slit](#): > > Did you say anything to her when she came out? It sounds like they dropped the ball but I’d try to at least ask where my food was before leaving. I think her mere presence in the restaurant that was as empty as that, she not being seated at a dining table with food in front of her, would give more than abundant signals that she needed service. Waiting the, what, 35 minutes, also was more than fair. She isn’t the impatient little brat that your post seems to imply. (Well, at least in this instance!) ---
**Author:** ![nashiitashii](https://avatars.discourse-cdn.com/v4/letter/n/7c8e57/32.png) [@nashiitashii](https://boards.straightdope.com/u/nashiitashii)\ **Post date:** [February 3, 2012, 11:50am UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/77 "2012-02-03T11:50:44Z")
> [@Leaffan](#): > > Sigh. > > It’s been a long day and I accept your responses. > > Hey, I felt compassion for the restaurant owner and didn’t think one bad experience needed to be shared with the world. > > What do I know? > > Carry on. How are people supposed to judge a restaurant’s quality based on reviews if the only reviews allowed are nice ones? If a restaurant is having problems, even if it’s minor stuff, it’s nice to be forewarned. The whole purpose of Yelp is to give folks a way to share that information with other folks they may not know. I write reviews on Yelp and have given enough helpful ones that I had been invited into the “elite” status club; it’s not big, but it shows folks who are reading the reviews that I’ve been recognized as someone who not only posts, but posts frequently and fairly enough to get the extra doo-dad added to my profile. If I never added any negative reviews whatsoever, I might not have actually gotten that status; however, it was determined by the folks who run the regional stuff that I was giving fair and interesting reviews, which is what earned the status. > [@Cazzle](#): > > Diosa had already waited an hour when she walked out - the 15 minutes she was told her food would take, plus the extra 10 minutes she gave knowing their service is slow, plus the 35 minutes she waited with no service. Then it apparently took the owner another 45 minutes to remember her and call. That’s 1 hour 45 minutes for a 15 minute meal. The only thing she should have been doing in that call is apologizing, and it’s taking her temper out on the customer that justifies the negative review. “Cultural differences” like that are exactly the sort of thing reviews ought to mention, so other people can decide whether or not they want to deal with them, and so the owners can see that shit doesn’t fly here and have a chance to adapt their behavior to benefit their business. I agree on this one; any time I’ve gotten poor service, I will mention the circumstances within the post. Sometimes it’s a one-off situation\*, and other times it’s a consistent issue. I’ll also tell folks if the local crowd who goes there makes the experience suck, but I’ll defend the establishment in posts where half of the negative reviews are complaining about other customers-- if it’s merely busy during certain times of year, this is not something that the owners can do a ton about. However, if it’s a handful of regulars who behave poorly and there’s not a ton of customers because they’ve scared them off, that’s something that can be managed. I don’t think I’ve ever waited an hour on food, abandoned the hope of being served and left, only to be harassed by the owner of the restaurant about it two hours after I ordered. That’s just unacceptable on the restaurant’s part. \*One time I walked into a small family restaurant and the owner was trying to manage the whole store by himself while dealing with a fussy toddler whose crib/baby jail was parked in the kitchen; halfway through the interaction, Mom comes in to criticize him and ignore the toddler while he’s trying to do twelve things at once. ---
**Author:** ![Freudian\_Slit](https://avatars.discourse-cdn.com/v4/letter/f/5daacb/32.png) [@Freudian\_Slit](https://boards.straightdope.com/u/Freudian_Slit)\ **Post date:** [February 3, 2012, 3:12pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/78 "2012-02-03T15:12:31Z")
> [@handsomeharry](#): > > I think her mere presence in the restaurant that was as empty as that, she not being seated at a dining table with food in front of her, would give more than abundant signals that she needed service. Waiting the, what, 35 minutes, also was more than fair. She isn’t the impatient little brat that your post seems to imply. (Well, at least in this instance!) I never said she was an impatient brat. I just said that if I were in a restaurant and couldn’t find someone, I’d try to let an employee know that I’ve already called for my food. If it were a matter of me coming to have a meal there, I’d probably figure there’s no point since the service is so bad but if I’ve already ordered food, I’d at least like to get it. ---
**Author:** ![AnalogSignal](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/analogsignal/32/1085_2.png) [@AnalogSignal](https://boards.straightdope.com/u/AnalogSignal)\ **Post date:** [February 3, 2012, 3:26pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/79 "2012-02-03T15:26:06Z")
I suggest making no further postings about this place on Yelp and not going back there. You don’t want these maniacs handling your food. ---
**Author:** ![EmAnJ](https://avatars.discourse-cdn.com/v4/letter/e/d2c977/32.png) [@EmAnJ](https://boards.straightdope.com/u/EmAnJ)\ **Post date:** [February 3, 2012, 3:28pm UTC](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441/80 "2012-02-03T15:28:18Z")
> [@Freudian\_Slit](#): > > I never said she was an impatient brat. I just said that if I were in a restaurant and couldn’t find someone, I’d try to let an employee know that I’ve already called for my food. If it were a matter of me coming to have a meal there, I’d probably figure there’s no point since the service is so bad but if I’ve already ordered food, I’d at least like to get it. From what I got from the OP, there \*was \*no one else there. The one lady that came out briefly was the only front employee, and when she went into the kitchen and didn’t come back, the front was empty (except for the other two customers). [Previous page](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441.md?page=3) [Next page](https://boards.straightdope.com/t/yelp-owner-harasses-you-about-a-negative-review-what-would-you-do/611441.md?page=5)