# 'You must update your apple account" --Apple won't let me get past the privacy screen **URL:** \ **Category:** Factual Questions\ **Created:** [March 21, 2025, 3:39pm UTC](https://boards.straightdope.com/t/you-must-update-your-apple-account-apple-wont-let-me-get-past-the-privacy-screen/1015916 "2025-03-21T15:39:37Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![batsto](https://avatars.discourse-cdn.com/v4/letter/b/b2d939/32.png) [@batsto](https://boards.straightdope.com/u/batsto)\ **Post date:** [March 21, 2025, 3:39pm UTC](https://boards.straightdope.com/t/you-must-update-your-apple-account-apple-wont-let-me-get-past-the-privacy-screen/1015916/1 "2025-03-21T15:39:37Z")
Just trying to link my apple account so I can watch Apple TV. I don’t use any actual apple devices, this is through my cable box. When I try to link the subscription, it forces me to log in. Fine. But when I do, I get to a page all about 'Privacy" and 'how we use your data", with a big blue ‘continue’ button that I can’t get past–nothing happens when I click this button, either on my phone or my laptop. And if I try to go to ‘support’, it forces me to log in yet again. Only on that screen, it tells me I have to update my account to be allowed to continue. Which I can’t do, because I can’t get past the ‘continue’ button after I successfully log in. And each time, it sends me both an e-mailed code I have to put in, and then a text message code, making the whole process beyond tedious. What the heck is going on here? ---
**Author:** ![ASL\_v2.0](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/asl_v2.0/32/3525_2.png) [@ASL\_v2.0](https://boards.straightdope.com/u/ASL_v2.0)\ **Post date:** [March 21, 2025, 3:46pm UTC](https://boards.straightdope.com/t/you-must-update-your-apple-account-apple-wont-let-me-get-past-the-privacy-screen/1015916/2 "2025-03-21T15:46:17Z")
Are you sure the link is actually from Apple, and not a spoof popup prompting you to download malware? ---
**Author:** ![batsto](https://avatars.discourse-cdn.com/v4/letter/b/b2d939/32.png) [@batsto](https://boards.straightdope.com/u/batsto)\ **Post date:** [March 21, 2025, 3:50pm UTC](https://boards.straightdope.com/t/you-must-update-your-apple-account-apple-wont-let-me-get-past-the-privacy-screen/1015916/3 "2025-03-21T15:50:40Z")
Yes. I didn’t click on a link or a popup—I went directly to [account.apple.com](http://account.apple.com). On multiple devices, trying different browsers. ---
**Author:** ![Reply](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/reply/32/15952_2.png) [@Reply](https://boards.straightdope.com/u/Reply)\ **Post date:** [March 21, 2025, 4:19pm UTC](https://boards.straightdope.com/t/you-must-update-your-apple-account-apple-wont-let-me-get-past-the-privacy-screen/1015916/4 "2025-03-21T16:19:24Z")
Can you open a new incognito / private window on your computer, go to [apple.com](http://apple.com) and try to login there? ---
**Author:** ![Cervaise](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/cervaise/32/16693_2.png) [@Cervaise](https://boards.straightdope.com/u/Cervaise)\ **Post date:** [March 21, 2025, 4:26pm UTC](https://boards.straightdope.com/t/you-must-update-your-apple-account-apple-wont-let-me-get-past-the-privacy-screen/1015916/5 "2025-03-21T16:26:05Z")
I don’t have any Apple devices, so this is just a guess, but— some of those “accept our terms” windows require you to scroll down to the bottom of the legalese before you can click to continue, so all parties can pretend you’ve actually read the stupid text. ---
**Author:** ![batsto](https://avatars.discourse-cdn.com/v4/letter/b/b2d939/32.png) [@batsto](https://boards.straightdope.com/u/batsto)\ **Post date:** [March 21, 2025, 4:30pm UTC](https://boards.straightdope.com/t/you-must-update-your-apple-account-apple-wont-let-me-get-past-the-privacy-screen/1015916/6 "2025-03-21T16:30:07Z")
> [@Reply](#): > > Can you open a new incognito / private window on your computer, go to [apple.com](http://apple.com) and try to login there? I can successfully log into [apple.com](http://apple.com) or [tv.apple.com](http://tv.apple.com) It’s just when I try to go to [account.apple.com](http://account.apple.com), which I apparently have to do, that I run into the problem. Found a whole reddit thread of people having the same problem. ---
**Author:** ![batsto](https://avatars.discourse-cdn.com/v4/letter/b/b2d939/32.png) [@batsto](https://boards.straightdope.com/u/batsto)\ **Post date:** [March 21, 2025, 4:31pm UTC](https://boards.straightdope.com/t/you-must-update-your-apple-account-apple-wont-let-me-get-past-the-privacy-screen/1015916/7 "2025-03-21T16:31:07Z")
> [@Cervaise](#): > > I don’t have any Apple devices, so this is just a guess, but— some of those “accept our terms” windows require you to scroll down to the bottom of the legalese before you can click to continue, so all parties can pretend you’ve actually read the stupid text. Tried that, it’s definitely not there. The ‘Continue’ button is all the way at the bottom, there’s nowhere left to scroll to. ---
**Author:** ![DavidNRockies](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/davidnrockies/32/6279_2.png) [@DavidNRockies](https://boards.straightdope.com/u/DavidNRockies)\ **Post date:** [March 21, 2025, 4:55pm UTC](https://boards.straightdope.com/t/you-must-update-your-apple-account-apple-wont-let-me-get-past-the-privacy-screen/1015916/8 "2025-03-21T16:55:55Z")
nm. Should have read a few more posts 😉 ---
**Author:** ![AlsoNamedBort](https://sea3.discourse-cdn.com/straightdope/user_avatar/boards.straightdope.com/alsonamedbort/32/3213_2.png) [@AlsoNamedBort](https://boards.straightdope.com/u/AlsoNamedBort)\ **Post date:** [March 21, 2025, 5:18pm UTC](https://boards.straightdope.com/t/you-must-update-your-apple-account-apple-wont-let-me-get-past-the-privacy-screen/1015916/9 "2025-03-21T17:18:19Z")
Have you tried a different browser on your laptop? Turned off all pop-up and ad blockers? ---
**Author:** ![batsto](https://avatars.discourse-cdn.com/v4/letter/b/b2d939/32.png) [@batsto](https://boards.straightdope.com/u/batsto)\ **Post date:** [March 21, 2025, 5:23pm UTC](https://boards.straightdope.com/t/you-must-update-your-apple-account-apple-wont-let-me-get-past-the-privacy-screen/1015916/10 "2025-03-21T17:23:57Z")
Two different laptops, Chrome, Edge, and an Android phone. ---
**Author:** ![batsto](https://avatars.discourse-cdn.com/v4/letter/b/b2d939/32.png) [@batsto](https://boards.straightdope.com/u/batsto)\ **Post date:** [March 21, 2025, 5:27pm UTC](https://boards.straightdope.com/t/you-must-update-your-apple-account-apple-wont-let-me-get-past-the-privacy-screen/1015916/11 "2025-03-21T17:27:10Z")
the Reddit thread is chock full of ‘solutions’ that work for some people but not others. My problem _started_ on my phone, and lots of people are saying switching to their phone worked. Apple apparently tells people you need to log in with an Apple device, but some people tried that and still had no luck.