Prime Video Loading Problem

Jasmine
Mon, 08 Sep 2025 17:19:49 +0000
In My Humble Opinion

Suddenly, about Thursday off last week, my Amazon Prime Video stopped working. I successfully sign into Prime. I can scroll the menu of movies and series. However, when I click choose something, it spins for 10 or 14 seconds, and the screen turns black. The only way to escape that is to hit the “Home” button on my Roku controller, choose Prime Video, and start all over. Unfortunately, the same thing occurs over and over again.

My Direct TV works perfectly, and my Netflix works perfectly, so it isn’t my router and it isn’t my TV. Nevertheless, I have reset my router a couple of times. I have signed out of Prime and signed back in. I have reset the app. I have checked for updates and I am current. I have deleted the app all together and reinstalled. Nothing I’ve done has worked.

I’m hoping for a factual answer but, in the absence of one, I’ll take educated opinions.

18 posts - 7 participants