eBay help - I sent payment, but package hasn't arrived

[SanibelMan]

I tried looking through eBay's FAQ for help with this, but I'm a little confused. I won an auction last week for some DVD's - the first season of Deep Space Nine, actually. Good price, too. Anyway, I won the auction on a Sunday night, sent payment immediately, and the seller said they shipped the item Tuesday, Priority Mail from LA to St. Louis. It's now a week later and the package isn't here. E-mails to the seller, who has 200+ feedback at 100%, haven't gotten replies. I paid the two dollars and change for shipping insurance. What should I do now?

[handy]

Wait another week.

With all that positive feedback & insurance you should be fine.

[SanibelMan]

For a Priority Mail package? It should have been here no later than last Friday.

[Amberlei]

I'd give it another week also. If nothing then, report it to e-bay. Did you pay via PayPal? If so, report it to them also. You only have thirty days from the date you make payment via paypal to file a complaint, btw.

The correct site for reporting this to at e-bay is as follows.

ebay > help > resolving trading concerns > ebay's buyer protection programs > did not receive item.

best of luck!

[friedo]

If the seller has a phone number listed, try calling him. It's possible he got the address wrong or something like that. The not responding to emails is troubling, but I would give him the benefit of the doubt since his feedback rating is high. Perhaps he hasn't responded because he's been out of town for a few days. (I had that happen to me once).

[Archergal]

Yes, definitely contact the seller BEFORE contacting eBay. Something might have happened, and they deserve a chance to fix it first.

And I've had Priority Mail shipments take longer than advertised, alas.

[Johnny L.A.]

I got a regular-8 projector from eBay a couple of years ago. It was shipped Priority Mail, but it didn't show up for weeks. The Post Office explained that during the Christmas season they had a lot of Priority Mail packages and that they try to get the larges number of packages delivered. This means that larger, heavier packages get a lower priority. I was a bit steamed. I absoultely hate, HATE, HATE UPS because of the poor customer service I've had with them. That's why I always choose USPS. Up until this instance, USPS has been very, very good -- and it has been since. Just some sort of a cock-up.

But a set of DVDs in a not-very-heavy-shipping part of the year wouldn't fall under the large package/heavy traffic scenario. That's one thing I'll give to UPS: tracking. (FWIW, I had tracking on the USPS package that was "lost" for a while; but tracking is more in UPS's bailiwick.)

[handy]

"For a Priority Mail package? It should have been here no later than last Friday."

Priority mail isn't guaranteed to get there in a certain amount of days.. It only means 'priority' & that usually refers to them throwing it in the truck first. Anyway,I use confirmation on my packages so it would confirm if it got to the person or not.

[Lute Skywatcher]

FWIW: I've had one item that USPS indicated as being delivered but I never received it. It was evidently left oustide our door and subsequently stolen; I'm not the only one in the complex that has had this problem. This is why I now have my eBay winnings sent to my work address.

[SanibelMan]

Ah. I thought Priority Mail meant two to three days. I could swear they used to run ads to that effect, comparing it to the FedEx and UPS two-day services. I guess it's my priority, and the seller's priority, just not the post office's.

[gwendee]

I've won a fair number of auctions. 2 times I have experienced shipping delays. Both times I contacted the seller (via email). One had simply forgoten to ship my package, the other had mailed it with whatever the USPS offers that let him track it. I ended up receiving both items and both sellers were very apologetic and polite.

[Santos L Halper]

Originally posted by SanibelMan
Ah. I thought Priority Mail meant two to three days.

The fine print says something about an average of two to three days.

I had a priority package go missing one time and went to the post office to have them track it down. It turns out they won't start a trace until it's been gone for 30 days.