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#1
08-18-2006, 02:00 PM
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Damn Safeway!
What a great fuckin' morning. See below for copy of email submitted to Safeway. I know it's petty, but "'sheesh!" And you didn't even have to inquire about my day!
I am angered that I have another situation to share with you about my local Safeway. This morning around 10 I arrived at the store with my two small boys. I was in the parking lot and observed a theft take place. The behavior of the thieves was bizarre prior to the man running out of the store with at least a dozen cans of formula. When I saw him enter his "getaway" car I quickly tried to notice the license plate. I got it in my head and repeated it several times while I rushed back to my car to write it down. An employee and the manager came out at that time and I gave them the license plate number and a brief description. Now, this is the good part, I felt like a good citizen for reporting this. I was pleased. I gathered my items and approached register #2 to check out. After my Club Card registered, my total was $32.77. I gave the cashier 77 cents and two twenties. The change machine cranked out 23 cents and she said, and I quote, "oh, you got extra, the price kept going down". I thought about that and got out of the way after getting my bills ($7!). So, rather than the cashier saying "oops", she clearly knowingly allowed me to receive the wrong change and tried to make me think I was getting extra. If she had handed me $8 in bills, then I would have gotten "extra". I stood aside and pondered my receipt and told her she owed me $8. She didn't even apologize. I told the Manager (that had been outside with me) and he was just boggled, I guess he couldn't process what I was saying fast enough, because I did gripe to him rather quickly. Here I was, thinking I'd done a good thing for the store, and now I'm feeling like they INTENTIONALLY tried to steal my money (2%)by making me think unclearly. THIS is why I usually shop at PW or Trader Joes. I'm highly disappointed, and this story is probably gonna end up on some messageboard somewhere when I'm asked what's bothering me today. Word of mouth travels quickly. I wish the cashier had just owned up to the goof and given me the correct change. It was just stupid. A response would be greatly appreciated. 
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#2
08-18-2006, 02:23 PM
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My ongoing gripes are with the baggers who clearly haven't been taught or figured out how to bag. I try to help by grouping things in bag-sized lots by type but that doesn't do much.
But the latest, was the cashier asking me if I had the time?! So basically, you're not even going to pretend your job is bearable, you're just going to make it clear how you can't wait to leave. And if I had the time, would you drop my order in midstream when your break time came?? The worst part was, he was preoccupied enough with that to not ask for my discount card before putting the charge through. Then he tells me, I don't think anything was on sale. Doublechecks and yes there was something on sale. OK, it was only 20 cents, but I wouldn't have had to go to customer service at all if he hadn't rushed through.
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#3
08-18-2006, 02:27 PM
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I think you overreacted by writing a letter, but hey...maybe you'll get a coupon or something.
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#4
08-18-2006, 02:30 PM
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You have some big-time non-sequiturs in that message. I feel that you have INTENTIONALLY tried to steal some of my brainwaves (2%)by making me think unclearly. The only thing I got out of it was that the cashier shorted you a dollar in change. That sucks but it happens and it is usually easily rectified if you speak clearly enough so that the manager can understand what you are saying.
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#5
08-18-2006, 02:36 PM
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When an action can be fully explained by malice or stupidity, the best bet is to go with stupidity, it's way more common.
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#6
08-18-2006, 02:45 PM
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#7
08-18-2006, 02:45 PM
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That said, the Safeway where I usually shop is staffed with very competant cashiers. I almost always use my debit card when grocery shopping, so the whole 'change' issue never comes up.
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#8
08-18-2006, 03:28 PM
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Yeah, the cashier made a mistake. She didn't acknowledge the mistake though. She attempted to con me by saying I got "extra" and the prices were lower because of my club card. That wasn't true and she knew it. She didn't enter the coin amount, which was stupid on her part, because the coins were in her hand before the bills were. When I looked at my receipt it clearly stated that she entered a tender of $40. Rather than cop to the mistake, she let it go through and hoped I wouldn't notice. Now, is this stupid, or is this malice? God, if she's just that stupid I hope they check her drawer frequently and thoroughly.
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#9
08-18-2006, 03:47 PM
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77¢ here, 77¢ there, it all adds up.
This cashier is probably pulling in tens of thousands a month. You should stake out the parking lot, see if she's driving the top-of-the-line Mercedes there. Or maybe she needs the graft to pay for her gambling and drug habits. Good onya.
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#10
08-18-2006, 04:29 PM
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#12
08-18-2006, 04:59 PM
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40.77 - 32.77 = 8.00 (Change due) 8.00 - .23 = 7.77 (Change received) That is not $1.00 short. That is not $.77 short. I agree that I doubt the cashier was malicious. I do not see where Safeway has come across as some terrible place to shop (unless this is a constant occurrence). I'm not even sure that I see the problem with the manager, since we do not know how the short-change was presented--an upset customer's comments are frequently a little hard to catch on the first pass, particularly if one is in the middle of writing up the paperwork for a shoplifting incident. But how did a $7.77 short change get reduced to one dollar or seventy-seven cents?
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#13
08-18-2006, 05:10 PM
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I just want to say- the incident in the parking lot was completely unrelated to the cashier error and makes your letter confusing. Also, accusing the cashier of intentionally making you think unclearly is just crazy talk. In the future, stick to the facts of the complaint you're making and leave out the conspiracy theories and accusations. You'll get a much better response and they won't just throw your e-mail away into the crazy file.
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#14
08-18-2006, 05:14 PM
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How do you like your crow prepared?
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#15
08-18-2006, 05:30 PM
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#16
08-18-2006, 05:40 PM
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__________________
No Gods, No Masters
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#17
08-18-2006, 05:43 PM
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#19
08-18-2006, 07:18 PM
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#21
08-18-2006, 07:56 PM
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Curiosity leads me to ask why you sent that email to Safeway? Like someone else mentioned before, it's chalk full of non sequitors. It seems like you started off your letter commending the manager of the store, but you didn't actually say that. You lead onto your complaint about the cashier, which may or may not have been her fault. Perhaps she didn't even realise she made a mistake.
If you're hoping the manager of the store will take notice and speak to his cashiers about it... he probably won't. You gave no indication of who helped you, and he probably won't reprimand all his staff because of one person's mistake. If you're hoping to get freebies... good luck, because your letter is a jumbled mess. It's pretty unprofessional too, especially since you mentioned that you will post your experience on a message board. It just screams "You're-a-the-type-of-customer-that-screams-I'M-TELLING-ALL-MY-FRIENDS-NOT-TO-SHOP-HERE-ANYMORE" except you are telling your online friends. If I were a manager, I would have a hard time figuring out what you wanted out of me.
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#22
08-18-2006, 09:13 PM
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#23
08-18-2006, 10:34 PM
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Funny, I noticed this thread shortly after reading your "medical marijuana" thread.
Not that that there's any connection, of course!
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#24
08-19-2006, 01:59 AM
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Was it a new checker? Maybe she was having a bad day?
All I know is that the Safeway checkers in our store get better benefits than most in that kind of position, are very friendly, and have seldom made a mistake. If there is no bagger when she starts to ring up my order, I can maybe fill one bag by myself until a bagger comes. Not only that, when we had guide dog puppies the managers and most of the checkers were very supportive when we brought them in, even when they were very young and made mistakes. I dread going anywhere else, and go to the Albertsons only if they have something our Safeway doesn't have, or a very, very good sale. Og save me from self-checkout lines - at least the Albertson's ones.
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#26
08-19-2006, 07:01 PM
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#27
08-19-2006, 09:35 PM
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__________________
Quid quid latine dictum sit, altum videtur.
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#28
08-20-2006, 08:19 AM
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What part of Germany are ya in SC? I'm in Oberammergau. Yeah, it takes a bit of getting used to, bagging your own stuff, but its not that bad. I bring my own bags and sometimes a basket to the market.
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#29
08-20-2006, 10:10 AM
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I was in line in the grocery store recently and the guy in front of me was hassling (albeit in a gentle way) the cashier---a kid of maybe sixteen---for not smiling and radiating cheer as he rang up the guy's stuff.
I said "dude, I've had his job--- and I never found much to smile about either." Okay, I didn't actually say it, but I was thinking it loudly. Some people seem to require a lot more out of service people than others. For me, efficiency is much more important than friendliness and small talk, when it comes to cashiers/waiters/etc. Outright rudeness is not acceptable, of course, and I'd like the person to acknowledge me at least once during the transaction. (Having someone ring you up, bag your items, and take your money without ever once looking at you---or while carrying on a conversation with someone else---can be strangely depersonalizing.) But mainly, I just want the person to do what I need done, quickly and accurately. If the person can do that and wants to be friendly and talkative too, that's fine. The problem is, not everybody is naturally bubbly. I can spot "fake friendly" from a mile away, and it's a huge turnoff. I'd rather have a polite "hello" any day than a bunch of forced crap like "hey, Mr. Turnip! Great to see you back! D'ja find everything you need today? Okay! Hey, how about that weather today! It's a SCORCHER!" (Etc. ad nauseam) Full disclosure: I've worked in service jobs, and the only thing worse than listening to that pap is having to churn it out. I am not naturally bubbly, and coming up with inane chit-chat was like unanaesthetized auto-dentistry.
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#30
08-20-2006, 10:35 AM
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 ) Not to stereotype, but northern Germans are very confrontational and very much in your business. My second day here I literally got yelled at for standing on the bike path at a crossing light, even tho there was nary a bicyclist in sight. And don't even get me started on my neighbors...
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#31
08-20-2006, 10:42 AM
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I was at a Wal-Mart about two weeks ago and saw the strangest thing. The cashier was a young-ish guy who didn't appear particularly happy to be there. To every customer, he said the exact same thing: Him: "Hi, how are you today?" Customer: "Fine, and you?" Him: "I'm super, thanks for asking." (I snickered when I heard him saying that last line.) When he gave back the change, he said, "Have a nice day and we'll see you tomorrow." The lines were delivered in sort of a rote tone of "I'm suppose to say this, but I just don't feel like putting that much effort into it." He said the exact same things to every customer in his line (including me.) When I got back into the car, Hubby and I speculated that this might be a new tactic Wal-Mart is trying (especially the "see you tomorrow" bit.) Now, I doubt Wal-Mart is encouraging their cashiers to quote Big Gay Al-- they probably told them to have a set response and the cashier came up with this reference as his. Anybody else seen this? Could it be just that one store? [/hijack]
__________________
Quid quid latine dictum sit, altum videtur.
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#33
08-21-2006, 08:27 AM
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Now that this is in the Pit it no longer seems like this minor rant fits.
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#34
08-21-2006, 09:58 AM
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Now that a few days have passed, I'm able to view this situation with detachment. I don't think I expect too much of a person if, when they make a mistake, they own up to it and either acknowledge the error politely or apologize. The cashier did neither. She silently handed me the additional dollar with nary a remark and took her 23 cents back.
People make mistakes, lots of them, every day. I do too. I try to avoid making similar mistakes and by golly, if my mistake would happen to hit someone in their wallet, I'd like to think I'd be a bit humble. I worked retail for many (10) years. I've been whomped on by many a customer, to the point that I wouldn't take another retail job if it offered $30 an hour. Well, maybe in that case I would. But not for the 10-12 dollars an hour that's typical. The abuse is not worth $10 an hour to me, thank the heavens. All I want is someone who is polite, conducts the transaction in an efficient manner and sends me on my way. Was is inattention to the metal in her hand? Was it disregard for telling the truth? Was she "getting back" at the damn customers? Who knows? All I know for sure is she didn't enter my change into the register, and was either too stupid to be able to count back change or forgot about the coins that were sitting in her hand. She flat out lied - by saying the total had reduced, when in fact it was her error that made the total actually higher by disregarding the change I had given her. All I needed at the time was an "oops, sorry" but even after my telling her it didn't make sense and I had to look at the receipt further, she didn't cop to the error. That's shitty.
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