I went into the dollar store today to get a gallon of windshield wiper sauce. It’s $3 or more everywhere else. There was a woman 2 customers ahead of me in the check out line who had already checked out but was standing by the counter. It seems the cashier failed to give her her change and she had to wait for the next transaction (there isn’t a “no sale” key on the register? ) After that transaction she got her change and left. While I was being checked out the cashier said to a clerk standing there: “I’d like to smack her. she stood around waiting for a lousy 7 cents”
I said “hey, it’s her money, not yours!”:mad:
Cashier remained silent. I pay and leave! (I can only imagine what she said about me after I departed.)
This kind of attitude really pisses me off! I don’t care if it was only seven cents. I wouldn’t care if it was a penny. I don’t care if it was a Mill! I don’t care if that customer was a billionaire or poor as a church mouse! It was her change! Her money! Regardless of amount, where do you get off being pissy that she wanted her change? **CUNT! **
What she really meant was “I made a little, tiny mistake that lady forced me to correct. And now I feel like an idiot and she should rot in hell for that.”
You should have smacked her. Or better yet, called the manager over and asked him (in front of her) if that’s how they train their employees to treat customers after they walk away and in front of other customers.
I agree with you and I work retail and sometimes am the guy who forgets to give change.
Several customers will say keep the change for a few pennies they’d rather not carry around but most will wait and as you correctly pointed out, it’s their money. The other thing that’s annoying is the lady wouldn’t have to wait if the cashier had done her job right in the first place She should have apologized for making the lady wait at all. If I forget thats what I do.
What you do in these situations is you leave, then after a few seconds you storm back into the store, catch the eye of the employee in question, glare at them and growl, “I heard that!” Then turn on your heel and march right back out again.
Our registers have a “no sale” option, but I have to use my password twice and have a manager use theirs for it to work. I can’t imagine being angry at the customer for my mistake, especially within earshot of other customers.
But, I also can’t imagine standing around waiting if a cashier shorted me just 7 cents.
I don’t have a problem with that. We all make mistakes and cashiers can have a lot of people coming through. Things get hectic and you slip up. If there is no “no sale” key on the register, the customer has to wait for the next transaction. A simple “I’m sorry” is way more than enough. No need to kiss ass.
But this cunt was pissed! You could feel her rage. An aura almost. How dare that customer want her change.
If the register records all the transactions, and the transactions need to tally with the amount in the till at the end of the shift, what does it matter whether or not there’s a “No sale” button?
Of course, if the cashier fails to ring up some items, he or she can later hit the No Sale button lift the extra money out of the till. But if a cashier is willing to do this, he or she can also do it with a till that does not have a No Sale button.
It doesn’t so much protect the cash from the employee the drawer is assigned to, it protects it (as well as the assigned employee) from all the other employees in the store.
Well, that’s why I followed it up with, “or better yet…” No. I don’t think you should go around smacking people, but it sure would feel good if you could!
As one of my favorite comedians once said, “Don’t you roll your eyes at me! I’ll roll that head of yours down on the floor!”
Opens the cash register drawer without a sale being recorded. In my day, No Sales were recorded on the detail tape; it’s not like it was invisible to management.
It opens the register drawer without recording a transaction. Often registers also come with a key that can be used to open the register drawer without using the No Sale key or to lock it shut. I had one boss that hated seeing a lot of No Sale access to the drawer on the daily report, so we used the key instead to get into the drawer when needed or we planned ahead for when we’d need to get into the drawer for other reasons. I’ve also had bosses who didn’t care at all about the amount of No Sales as long as the transactions balanced at the end of the shift (with a few cents leeway and over was always better than under.)
It opens the register drawer without a sale. Most commonly used when people want change.
The biggest abuse of this (that I know of) comes when people pay the exact amount for something (this happens a lot in bars). Person hands you $3 for his beer and walks off. You push the “no sale” key. Register makes noise, drawer opens. to someone watching it looks like you rang up the transaction properly, but you really pocket the $3. register tape records “no sale”, therefore the till isn’t short. Or you hit “no sale” key but put the money in the drawer. (just in case someone IS watching). You use pennies or swizzle sticks on the side to indicate how many dollars extra are in the drawer (this is known as a “set up”). At the end of the night the number of set ups indicate how many extra dollars are in the drawer. That’s how much you remove at the end of your shift. No record to nail you.
Sure, inventory will be short, but management will catch a short register long before they’ll catch short inventory (especially in a bar setting where you’re talking about tap beer and liquor shots).
Not exactly no record - it is common to record the number of No Sales done by each employee so that “attention” can be focused on those that do the most. But this is certainly a lot less obvious than the drawer being short.
No record of a sale, I should have said.:smack: Meaning no money expected to pass through.
In a setting like my example (a bar) multiple no sales can be accounted for change for pool tables, video games, cigarette machines, phone, etc… This would be easier for a crooked bartender to defend than multiple no-sale at a retail setting.
And if the customer had been short by those few pennies? I’m so sure that Bitchy Cashier would have told her not to worry about it, it’s only a lousy 7 cents! Riiiiiight. Everyone would have been stuck waiting in line while the customer went to her car to dig out a bit of loose change, or the order would have been completely voided, also causing a longish wait. And all for an amount that the cashier felt was trivial when it was owed TO and not BY the customer! :rolleyes:
) After that transaction she got her change and left. While I was being checked out the cashier said to a clerk standing there: “I’d like to smack her. she stood around waiting for a lousy 7 cents”
