I’m curious if anyone has had any dealings with Quatro Casino?
My mom plays a lot of online poker and was recently on Quatro Casino. Over the course of a couple weeks she put in about $500 and then got a royal flush worth $2500. She played with a bit more of that money and ended up with something else worth $3000. After playing a bit more she decided to cash out the remaining $4000.
They told her what she needed to do to claim her winnings: a scan of her address and her license. She did that and they said everything looked good and the money would be in in a few days. A few days came and nothing so she emailed them again and they said it would be in the next day. Still nothing so she emailed them again and they said the same thing “it will be in the next day”.
Then she says a warning flashed on her screen saying possible virus and her computer crashed. She ended up with a huge virus that just happened to wipe out all of her email, amongst other things.
So now she didn’t have her code that they’d emailed her and all her passwords for the site were gone.
It just seems like pretty convenient coincidence that she got a virus right then.
Anyway her friend also uses the site so she was able to get their address and mom’s been emailing them but they won’t reply.
Has anybody used Quatro before? Any experiences with trying to claim your winnings?
I don’t see how they could give her a virus without sending her something to open that had a virus attached.
She’s able to access her email online through any computer, right? And all her email is gone?
There shouldn’t be ‘passwords’, just one password. She stored the password to log onto the site on her PC and doesn’t have it memorized or written down? Even then, customer service should give her the password if she remembers her username and the answer to a security question. Instead of emailing, she should give them a call.
If she calls and they insist she needs information that was stored on her computer, see if you can get someone you know to eradicate the virus and recover info from the hard drive. If not, pay someone to do it.
Hmm, I don’t know what to say about that. She’s been going to online poker sites for years and has been paid her winnings many times.
Wait, my brain is slowly going through the files and I do sort of remember it becoming illegal or something. Wait I think it’s that Canadians can access American sites. Ok I don’t remember.
I have to agree that since it is afterall technically illegal to gamble online (at least in the USA) that your mom is not going to have much luck getting her $4,000…
Your theory assumes that they knew that her mail is stored locally. Nowadays, many (most?) people use web-based mail (Yahoo mail, Gmail, Hotmail, etc.) and even if someone’s entire computer is wiped, their mail would not be lost.
Well, they do know her email address. But it also assumes they’d go through the trouble of doing this on the hopes that she otherwise wouldn’t know her log-in details.
Also, from what I understand, online casinos are pretty heavily regulated. There’s plenty of money to be made legitimately without having to hose someone that actually wins and risk losing their license.
The computer ended up completely crashing. She had to use the system restore disk to get it going and her email (outlook) was completely gone. Actually most things were gone, her pictures, files…
She said “well on the bright side, my computer is super fast now”.
I don’t think you’re getting Dewey’s point. Even if the virus made her computer explode, her email is still on a server somewhere if she’s using web based email, even though everything on Outlook is gone. She should be able to log-in to her e-mail from anyone’s computer.
It’s hard to know. But, the fact that she said “well on the bright side, my computer is super fast now” could mean that her computer was already infested with enough Malware to slow things down. Whatever virus hit her might have just been a straw that broke an already infected camel’s back.
I have no idea what luck she will have in getting her money back. But, whatever happens I would advise her (and most everyone) to install a virus checker and use a malware checker to check out your computer now and then. Virus checkers are intelligent enough nowadays to tie into your email programs and web browsers to allow you the chance to avoid viruses. There are plenty of free ones that update themselves.
Good luck! I hope she is able to get all of her cash back.
I don’t think she had any viruses. She does a daily scan with AVG and it seems to catch anything that tries to get through. She and I bought our computers about 4 years ago. We both got emachines T6534. Mine is really slow too. I have to get some more memory but I’m always too lazy to unhook all the wires and take it in.
