According to their instructions, I sent them and email with the following:
I have already got an auto-response with a case number. It will be interesting to see if they fix this, and how long it will take.
Personally, I run into many times the number of problems on Rhapsody tracks than I do on iTunes tracks. Most often the problem is truncating the track before the song ends, less often it is cutting off the start of the song, and sometimes drop-outs on one or both channels. (and yes, I know streaming sometimes causes dropouts – I’m referring to tracks I have downloaded.)
If anyone cares (which I doubt), since I sent them the email yesterday, the number of hits on a search for the same song title has increased from 8 to 12, and all the new ones are wrong. So the number of incorrectly labeled labeled songs under that title has increased from 5 to 9. And all the new incorrectly labeled ones are the same song as the old incorrect ones – “Caves of Altamira.”
I reported something to GraceNote once. Let me check… ahh, they removed search from their website, with a cop-out apology. I don’t feel like hunting down the CD, although iTunes has it spelled right. I’m gonna assume that if they fixed it, it took them years.
At least they didn’t label a Steely Dan song as by Weird Al… :dubious:
I think you are right. I got another email yesterday asking me to “clarify” what my problem was, and “what I was trying to do that I was unable to”. What I was trying to do was tell them they have songs listed with the wrong titles.
I received what I assume is a final email from them saying the case has been “escalated”, and they cannot provide me with any estimate of how long it will take to fix “my problem”.
Oh, and final email because I saw the case status has been changed to “closed”.
Amazing that they are unable even to change the title of a mislabeled song.