£1.10 plus £0.99... hmm, pass me my calculator

Each morning at the station I buy a cup of coffee (50p) and a newspaper (60p). The woman that runs the paper/coffee shop knows this, and gets my paper and coffee readyas she sees me walking along the platform. She also knows that it costs £1.10. Fine.

This morning I didn’t have time to eat before I left the house so I bought a cheese roll as well. It cost 99p. My train was just pulling in on the opposite platform, so I held out the correct change. Imagine my joy when, rather than taking it, Coffee Shop Woman reached for her calculator and laboriously prodded away at the keys:
1

.

1

0

0

.

9

9

=

WTF? How can you work in retail and not be able to add 99 pence to a total? Has the use of calculators totally addled people’s brains? :confused:

In many retail establishments, the employer gets what he pays for. If you offer low wages, part-time work, and a long commute from where your employees can actually afford to live, don’t be surprised if the applicants have deficiencies. I’ve seen many chain stores where the company has a policy of paying the bare minimum needed to staff the store with the dregs of the labor pool.

This isn’t a retail chain though - it’s a one-woman operation (well, I think her husband helps out from time to time). Presumably she has to do stocktaking, accounts etc, which is why I was so mind-boggled…

I have no idea. I wait tables, and time and again I see my fellow servers rush to the computer to have it tell them how much change to give for a $20 bill on a check of, say, $15.63. That sort of thing is second nature for me by now, and some of these people have been at it longer than I have.

Then again, lack of ability to subtract is only the second most amusing arithmetic deficiency I see each day. The winner comes from folks who pay with credit cards, and can’t figure out how to add the tip to the subtotal to fill in the “Total” blank. If I had to estimate, I’d say 35% accomplish this with no problem: the 25% who leave an even dollar amount, and the 10% who actually know how to add. Of the first group, many of them actually end up having to do longhand addition, “carrying” and all. I get a chuckle every time I see this:



               1
Total:         25.36
Tip:            5.00
Total Amt:     30.36

I don’t fault them for it, though, because it does prevent the most common mistake among the mathematically-challenged: forgetting that two amounts less than a dollar whose sum exceeds a dollar increases the number of whole dollars by one. So, I get this.




Total:      31.70
Tip:         5.50
Total Amt:  36.20

As the law goes, I must finalize the credit sale for the total amount signed for; in this case, the person’s inability to add screws me out of a dollar. Not a big deal in most cases, but I’ve twice seen people get a $10.00 bite in the ass off a large party’s check thanks to this. Oddly, the reverse (adding an extra dollar where none is called for) has never happened in my experience, nor that of anyone I’ve worked with. Imagine that.

Then, of course, you get the people who are just plain bizarre. I got this the other day:



Total:      53.13
Tip:         8.00
Total Amt:  60.00

:confused: Um…no. Just…no. But indeed, nowhere near as bad as this other real-life example:



Total:     13.80
Tip:        3.00
Total Amt:  8.80

The people had left before I picked up the slip, so we were unsure what exactly to do with it. The GM told me to go ahead and finalize the check for $16.80, since the written total didn’t make any sense whatsoever.

I can only conclude that we need to take arithmetic out of the elementary schools and starting teaching it as an adult-level curriculum. After graduating from high school, everyone takes a few compulsory addition/subtraction courses, including “Why .8 plus .8 != .6” and “Decimal + Whole Number != Whole Number”. Oh, and for your sake, Colophon, we’ll throw “How To Add 99p to Something In Two Easy Steps”. It ought to be a higher-level course, though; the whole subtract-1p-add-1£ concept might be too much for the untrained mind.

The weird thing is, she seems to have no problem with 60p + 50p = £1.10, but this “add 99p” thing has had her reaching for the Casio both times. The first time I put it down to a brain fart or something, but no, she did it again this morning, hence the Pit.

Poor Woman… she must look at you with pity and imagine that since you’ve always paid the same amount before that she might make it easier on you and show you in the calculator how much you owe her !! :slight_smile:

Otherwise it just plain bad education she got poor lass.

Um…I’d cut them some slack, for the following reasons:
[ul]
[li] I’d rather have her type it out on a calculator then make a mistake.[/li][li] I worked as a cashier for a good long time. I have had some people totally flip out if I made a mistake of so much as a penny. And when I say flip out, I mean yelling, screaming, calling the manager over.[/li][li] After eight hours of cashiering the numbers really do start to blend. I always found it safer to let the register add it up, even more so when I was tired.[/li][li] Some people have a hard time thinking on their feet.[/li][li] Math - even basic math - is not everyone’s forte. I honestly believe that, just as there are some people who can do square roots in their heads, there are people who have a hard time wrapping their brains around even the simplest equations.[/li][li] Lastly, if it’s hard for you to do it in the first place, it’s even harder for you to do it with a critical audience. [/li][/ul]
I know it seems like an easy addition, but perhaps she just wanted to be extra sure. Maybe she made a mistake in the past and got reamed out for it. Customers can be really mean.

Oh, to be sure. I’d much rather my coworkers let the computers do the math than have them give incorrect change, and I’d rather my customers carry the one than leave me an incorrect tip, and I’m sure Colophon would rather have the cashier use the calculator than get the price wrong.

It’s just kinda funny, is alls I’m sayin’.

I managed retail for 7 years, and most of my employees couldn’t make change. That meant if they puched in the wrong Amt. Tendered, they would freeze with a look of panic crossing their face, then turn to me as if dingoes were running off with an infant. “What do I do?” they’d hiss. “Give them their change,” I’d suggest. “But how will I know how much?” :smack:

See, subtraction isn’t even needed, just counting. Count up from what the charge was until you get to what they gave you! $12.34 and he gave you a twenty? OK, start counting: 12.35 (penny) 12.40 (nickel) 12.50 (dime) ooh! ooh! fifties are good, now we can race along! 13.00 (two quarters) 14.00 (single) 15.00 (single) *Ohh, ohh! ready for this now? * 20.00 (five)! Stop now, 'cause he gave you a twenty! How much in change? I’m not sure, because I can’t subtract decimals in my head for dren, but I know I’m holding the right amount in my hand.

What I love is the completely blank-faced Stare of Ignorance I get when handing someone $4.01 for a $3.96 total. Occasionally, I’ll get my penny back, along with four pennies from the drawer.

I don’t want your stupid pennies! Added to the six gajillion pennies I already have, they make my wallet really heavy. If I give you $4. you’ll hand me four pennies I don’t want, when instead I can give you this one I have that I don’t want, and you can give me a nickel that will at least be useful on the toll road.

Of course, I could count out 96 pennies. I often have 96 pennies. But the Counter Ignorant don’t seem to like that much, either. :wink:

Some people still do that over here, but only old folk, usually. Younger people don’t seem to grasp that relationship between the money the customer hands over and the amount they get back.

Yep, I get that too. :smack:

Lemme see. 100p = 240d = 20s = £1 so 1p = 2.4d

So £1 and 10p + 99p = £2 and 9p and since 9p x 2.4 = 21.6d which is slightly more than 1s1d and a halfpenny. So your total is two pounds one and tuppence. (Of course, all rounding errors go to the store.) Or do you prefer one guinea and one pound tuppence?

What’s the problem? Ask your mum. She used to have to do that in her head all the time.

In a word, yes.

Bzzt! There were 12 pence in a shilling, not 20, so that’s two pounds one and ninepence ha’penny, plus a smidgen.

And I was born well after we went decimal :slight_smile:

How many smidgens in a dab? :smiley:

Either I’m being royally whooshed, a distinct possibility, or dropzone has forgotten that the Lsd system went out the window some time ago, and GBP 1 = 100 pence.

I think that was dropzone’s point - these things used to be even harder to figure out, and before calculators, no less!

(muttering) Yer right, Colophon. Good thing I never had to deal with it in real life.

Matt, both whooshed and missing my point, which was that twenty-some years ago Brits had to do a lot more mental calculations just to make a purchase like Colophon described because they had a nice, if non-decimal, system they grew up with being changed over to decimal and, IIRC, the old money stayed in circulation for some years. As you can assume from my contorted–and incorrect–calculations, I’m glad I stayed on our side of the pond.

I sure as heck jot down a one when I carry it. It’s too easy to make a mistake when you do arithmetic in your head, and, like you said, in this instance, if I goof up, I could be screwing my server out of their tip. You could look at that and chuckle and conclude that I’m “mathematically-challenged,” but since I do lots and lots and lots of math every single day—most of it a wee bit more complicated than figuring a tip—I’ve learned that it’s easy to make a simple error, and overall it saves time and prevents mistakes to write things out rather than trusting myself to manage it all in my head.

Frankly, anyone eating train station food deserves what they get :smiley:

Slightly OT, but this reminds me of one of the most tragic pieces of inability-to-reasonery I’ve heard of.

My brother used to buy a salad for lunch at a deli in London. The people used digital scales to weigh the salad, and they zeroed the scales with an empty salad tub on them, so that the customer wasn’t paying for the weight of the tub s/he was presenting for weighing.

Anyway, one day my brother went to get his salad weighed, so the girl behind the counter put an empty tub on the scales, and tried to zero them. The scales failed to zero. So… she threw out the tub and tried with a different one. Still failed to zero. She scowled at the second tub, threw that away, and got a third one. Still no joy. Who would have thought?

So, what was wrong with it? User error?

My experience: I don’t like using calculators when I don’t have to, so I’ve gotten to the point where I can add and subtract small sums in my head. In situations where speed is important (busy-ness), I just type in an even dollar amount and give them the change that I know they get. Usually nothing bad happens. In fact rarely, as I can’t remember any time where it did.