100 Things Restaurant Staffers Should Never Do

That’s probably true, that a fair number of people jump right to the numbered things and don’t read anything else. But it isn’t as though the author is making it difficult to understand that he’s talking about his restaurant, by making that point in some complex thematic literary device in the subtext of the blog post. The point that he’s talking about his restaurant is made in the literary layer that’s above the subtext.

You know, the text.

So if someone glosses something stated clearly in the first sentence of the article, I don’t believe the author is to blame if people don’t read it.

By the way, I’m predicting “restaurant fail” on this venture. I love fish, but holy mackerel, one beef or chicken dish isn’t going to kill your restaurant, but some customers would surely appreciate it. I think the author is to be commended for thinking about maintaining a very high level of service, but 100% of service isn’t by the waitstaff. I think service starts with the menu.

How about when the waiter unfolds the napkin and puts it across your lap for you? :dubious: ick

And it was a sad day when a local spot switched from bottling their amazing dipping sauce to pouring the oil over an herb mixture in a dish. I guess the bottles got messy and this way they can control it, but I liked the independence.

When I read this (bolding mine):

I took it to mean that in a “When I’m Emperor of the World, these are the rules restaurants must abide by” sort of thing.

Isn’t that a practice that is mainly confined to old-school high-end restaurants? In my hometown, all the high-end Mad Men- and prior-era restaurants placed the napkin in your lap. I’ve never seen it in any newer establishments, but I’m not saying it doesn’t happen.

That’s a bizarre reading. He said there’s 100 ways to play Hamlet and each one brings something new to the role, not that he’s going to create a single way to act the part.

None of the servers in the restaurants we go to write down the orders. It used to bug me, but I don’t think I’ve ever received the wrong thing. We used to go to Bugaboo Creek because the kids liked the talking moose, and even there the servers could take an order from a table of eight without writing it down and not make a mistake even when we made a substitution in every single order. A server who doesn’t have to write the orders down inspires confidence in me. If you get someone who writes it down you know you’ve got a rookie. I’d rather be served by someone with experience.

As long as you don’t take it as rude when I say “No”.

The waiter is there to, you know, wait on me. He or she is not one of the party. That means you call me Sir, not by my first name (or, worse yet, “guys”), you make every reasonable effort to abide by my reasonable wishes, and you sure as hell don’t sit down at my table.

If I am with someone else, I am out to eat and to enjoy their company. If I am out by myself, I don’t want anyone’s company. Certainly not by anyone who expects to be paid for it.

Regards,
Shodan

Big no-no! This has happened to me where I’ve been seated a one-top and a 2-4 top at the same time. I will always greet the one-top 1st. Makes 'em feel special, and, honestly, they are just as important as multi-diner tables.

Also, I’ve gotten some really great tips from single diners–sometimes better than bigger tables!:cool:

Dumb questions: do high-end restaurants still offer diners a chance to sniff the cork when they are served a bottle of wine? I’ve gotten samples to determine if the wine is to my liking, but never heard “Would you like to sniff the cork, sir?”

I don’t think I’ve ever seen that at a restaurant where the servers don’t wear flair.

This is the one that really stood out to me:

This is exactly backwards. ‘No problem’ is informal, but, except under bizarre circumstances, completely true. If my server is being sarcastic, it’ll come through in their delivery, not in their using the term.

‘My pleasure’ is an obvious lie, and therefor inherently insincere.

But, it’s polite insincerity - usually, it can be laden with sarcasm, of course - so I wouldn’t think any less of the server that said it.

I do, however, think less of an employer who insists the servers say it, because they think it sounds sincere - thinking I’m an idiot is not a good way to get on my good side. (Nor is being an idiot who thinks that ‘my pleasure’ is, or even sounds, sincere, for that matter.)

Sometimes they’ll put the cork down next to you and you can inspect it if you wish, but I can’t imagine there’s any reason to smell it. As soon as the waiter puts it down, he’s pouring you a bit of the wine, and you can smell and taste the actual wine in just a matter of moments.

Having the cork placed next to you is more about making sure the cork is from the bottle you actually ordered, not a $3 bottle of Chateau Crapville with an Opus One label glued on.

In my admittedly limited experience, yes, they do, at least in some places.

The age-old ritual of inspecting the cork isn’t so much about the sniff. As you said, you can sniff the actual wine to get more information.

It’s about checking the cork for indications that it has dried out because the wine was stored improperly. If the cork is allowed to dry out, then it is likely to crack and/or shrink, allowing impurities into the bottle. A dry cork may have mildew on it, or may just be a red flag to say, “check this bottle carefully.”

I’m the same way. Yak yak yak, I can’t stand it. When I go out to eat, I’m always the first one done.

It’s also so you can look at the condition of the cork. If it’s dry and crumbly, chances are it’s let air get to the wine and the wine will have gone off. Yes, you can also tell by tasting the wine, but it’s one more data point.

Yes. No idea why I’d want to do that. I have to bite my tongue lest I reply: “No. Would you like to smell my finger?”

Um, that’s why the cork is placed on the table.

Want to sniff it? Knock yourself out.

But it’s really so you can see it’s in good condition and the wine has not been compromised.

I really don’t like being called “sir”. I find it patronising and insincere.

Naturally I’d feel differently about it if I had a Knighthood, but I don’t, so I’d prefer not to be called “sir” by customer service people where possible.

All of which is a complicated way of saying “There is no way to please all customers all of the time”.

I could handle Ma’am for the most part. What I absolutely cannot stand is when they call me “Hon” or “Dear.” Especially if they are my age or younger. Annoys the hell out of me.