My bank is concerned with security issue wrt online payments. So far, so good.
The first step they implemented last year (along with most other French banks apparently) was to send me (after I failed to complete an online purchase and asked them why) a kind of grid. When I try to buy something, my bank is contacted and I must enter a code, for instance, the code written on row 3 column C of the grid.
I’ve already an issue with that, besides the slight inconvenience. After investigating a bit (for I at first was given false reassuring answers orally, another thing that irritated me) I understood that if this code was entered during a purchase I couldn’t be refunded since it was assumed I had made the purchase or at least didn’t handle safely the grid.
Of course, that’s the same than entering your card code when using an ATM or doing a purchase (for European countries where a code is needed for purchases). Except that you can’t memorize a full grid of codes!!!:mad: . So you either have to bring around the grid wherever you go (inconvenient and of course making you responsible in case of theft of both the card and grid) or only making online purchases from home. Since I never had an urgent need to make an online purchase outside my home, I of course opted for the latter. Still, I don’t really like the whole concept.
I could live with that, though.
Now, recently, I tried to make an online purchase again. Couldn’t go through. Motive : my e-mail wasn’t registered with my bank (please contact your local branch to register your e-mail, etc…). OK. I would just have to delay the purchase until after the week-end, right?
Nope. I was told that in order to register my e-mail, I had to subscribe to the full online banking service (something I had no use for) and that it would be costing me about €5/month.
At this point, I’m seriously pissed. Not only do I have to dig up a grid every time I want to make an online purchase, but I must pay € 60/year for the privilege! (all, of course, out of concern for my safety and to serve me better) :mad: :mad: :mad:
I’m going to shop around for another bank, hoping they don’t (yet?) all apply a similar scheme (they usually all do so almost at the same time when it comes to charge new fees, as was the case for instance recently for the fee you now get when withdrawing money from another bank’s ATM). Doubly so because my friendly and helpful previous bank adviser retired recently to be replaced by a drone.