[QUOTE=picunurse]
Good story, Capt’n, the ‘talk’ notwithstanding. You don’t suck at storytelling at all.
Frylock & ParentalAdvisory must be a little sleepy or something.
[/QUOTE]
This post makes it sound like I think the OP is a bad storyteller. For the record, I do not think this, and have never said or implied it.
-FrL-
Me neither. shrug
[QUOTE=CairoCarol]
… Hey wait a minute!!! (Brain slowly clicks into gear): When I first read the post, I did think about that, but then I said to myself: QUINOA is a grain, therefore they do have grain.
[/QUOTE]
I think quinoa is actually a seed and thus not a grain.
[QUOTE=purple haze]
Must be nice. Sometimes people complain that they were in the store I work at and we ‘ignored’ them. Yup. I love to ignore you. It’s my job to ignore you, and I take great joy in ignoring you… sheesh. We have an excellent staff and everyone works hard to give good customer service. Some days are busy. Get OVER yourself if someone doesn’t see you and doesn’t greet you.
No, better yet, call the corporate headquarters and complain about us. We just love when that happens.
[/QUOTE]
You’re not one of my colleagues, are you? I spend a disturbing amount of time writing lengthy communiques to Head Office explaining that Random Complaining Customer No. 1,432 is providing a somewhat creative and indeed spurious version of events when they complain that we were rude to them and didn’t want to help them.
Did the customer mention in their complaint they called 20 minutes after the store had closed and demanded a refund of a perfectly functional $850 PDA for no better reason other than that they’d changed their mind and decided they didn’t need it anymore? They didn’t?
Then perhaps they also neglected to mention that the store manager didn’t tell them to get lost, he politely informed them that as the store was closed and we were about to walk out the door and go home, the customer would need to call back in the morning, at which point we would be happy to assist them. Oh, they didn’t mention that either? Well, in that case I think we can conclude that the customer in this case was an Arrogant Wanker With An Over-active Sense Of Entitlement.
Oh, and tell the Armchair Generals in the store the customer went into to lodge the complaint to mind their own fucking business and not provide their own commentary on events or how we could have done this, that, or the next bloody thing (such as recommending a particular product to the customer in lieu of a refund). We don’t tell them how to do their job- especially when it relates to events that we aren’t party to- and should expect the same courtesy from them.
The problem the store manager and I have is that we’re expected to run the store and be nice to the [del]peasantry[/del] customers. To paraphrase Dante from Clerks: “This would be a great job if it wasn’t for the customers.”
If you consider quinoa, rice, millet, corn, sorghum etc to be “grains” rather than seeds, I suppose you could consider gluten free bread to be “whole grain” when (Technically, they are the seeds from grasses, that makes them grain) However, without the gluten, it barely (I don’t think it does) qualify as “bread.” Anyone asking for a whole grain loaf is likely to be very disapointed in something made with millet flour (at least millet almost tastes like wheat).
(I’m gluten intolerant - gluten free “bread” is a depressing topic.)
**Captain C, ** next time TikkiDad goes to visit the folks in Detroit, I want to go along just to make a stop in Lansing to idolize you and your (verbally) butt-kicking director in person!
(And maybe get a chance to play with the remote controlled car too.)
[QUOTE=Girl From Mars]
I think quinoa is actually a seed and thus not a grain.
[/QUOTE]
Grain is seed.
I would like to thank you on behalf of the good customers. I am always glad to see security/cops kick out troublemakers. Makes my experience that much more pleasant.
There are two parallel discussions going on here. I wonder which one will win? Personally I would like to hear more customer smackdowns.
I have a second interview for a bookstore job at the mall tomorrow afternoon. I’m pretty sure I’m going to get it.
Thank you for kicking them out. And if I end up working there I will be extra-nice to the security guys, I promise!
[QUOTE=Frylock]
He doesn’t say that he used it for that purpose, but if “talki” was a typo for “talkie” then that’s the only sense I can make of it.
-FrL-
[/QUOTE]
“Talkie” - as in “Walkie-Talkie” - individual communications devices operating on an open channel, usually considered “citizen’s band”, with a limited range. Didn’t you guys ever get one from Radio Shack when you were kids? Didn’t you guys see “Convoy”?
SORRY - most of you grew up when cell phones were available as soon as you hit puberty.
[QUOTE=Frylock]
This post makes it sound like I think the OP is a bad storyteller. For the record, I do not think this, and have never said or implied it.
-FrL-
[/QUOTE]
No, no! two different statements. The storytelling part was just a comment from me, the must be sleepy part was about the “talk(i)” thing. I was trying to be light hearted. I’m sorry if I wasn’t clear. I guess I was sleepy too.
What a terrific boss, Captain C.
I hope that the woman and her ghastly kids never return to your mall.
A small confession: Olive, The Other Reindeer. This is the FIRST time that I could see the sense of your user name. Sudden flash of light to the brain. :smack: I see you have been a member sine 2003 and it had just never clicked until now.
God, I 'm slow. 
Let’s laugh and call Celyn names!
[QUOTE=Celyn]
A small confession: Olive, The Other Reindeer. This is the FIRST time that I could see the sense of your user name. Sudden flash of light to the brain. :smack: I see you have been a member sine 2003 and it had just never clicked until now.
[/QUOTE]
I work in retail, and I love my job.
Today I had a husband wife team who had done humanity a great service by marrying each other, thus saving two innocent strangers from being permamnently attached to an a-hole.
Wife… “We are here for a sump pump…”
Me… “Yes, certainly, we have some right here… how large is your sump hole?”
Wife: “You son of a bitch? How dare you talk to me like that!” (really)
Wife storms off looking for a manager
Husband: “You really are offensive!”
Me (Silently - WTF??)
Me: "I am sorry if I caused any offense… I was just trying to find out which pump would best meet your requirements.
Husband… “No you weren’t - your question was intended to ofend my wife!”
Me: WTF (Sliently again)
Me: “uhh, no… you guys are here looking for a sump pump, right?”
Husband “Yeah, that’s what we said, but you chose to verbally abuse my wife!”
(We are standing in an aisle lined with sump pumps)
Just then wife shows up with manager. she is literally pulling him by his sleeve
Wife: “That’s Him! That’s the guy who insulted me!”
Manager looks at them and says “FML” is one of our best employees, he has wone numerous customer service awards, and trains new employees on customer relations. He is know through out the company for his knoweldge, politeness and competence… May I suggest you both get the fuck out of the store. Here is my card."
I like my boss
FML
I pity these people.
And commend you for not just levelling them outright with whatever sump pump happened to be handy after they pulled this outrageous stunt.
[QUOTE=Full Metal Lotus]
I work in retail, and I love my job.
Today I had a husband wife team who had done humanity a great service by marrying each other, thus saving two innocent strangers from being permamnently attached to an a-hole.
Wife.. “We are here for a sump pump..”
Me.. “Yes, certainly, we have some right here.. how large is your sump hole?”
Wife: “You son of a bitch? How dare you talk to me like that!” (really)
Wife storms off looking for a manager
Husband: “You really are offensive!”
[/QUOTE]
Good thing they weren’t in Plumbing looking for hardware to connect two fittings.
[QUOTE=Freudian Push Up Bra]
I would love to be able to do that at work. I work in a specialized gluten and grainfree cafe/bakery (we sell breads etc) and people who wander in here are often confused as to why our selection is so small relative to other places and why we don’t stock sweetener. That’s fine, I explain our premise and give them all sorts of information which is relatively easy to understand.
You’d think, having just heard that we do not stock any products with grain or gluten, and that all of our products are made mainly with quinoa, tapioca and soy flour, a person would be bright enough to realize that we don’t stock ‘wholegrain loaves’. Now, I can understand automaton requests that people have for situations such as bakeries; “just a wholegrain, thanks”, but when I repeat ‘We don’t have any sort of wholegrain’, they repeat themselves at a slower pace, like I’m the slow one here. I offer them a popular loaf and explain its properties.
But is it a wholegrain?
No, it’s pumpkin and pepita.
Oh well, I want a wholegrain.
Well, store policy says no wholegrain for you. Go to Baker’s Delight, they’re around the corner.
[/QUOTE]
[hijack]
Hey, Freudian Push Up Bra, what store do you work at? My mum is on a gluten-free diet, she lives just outside Goulburn, and she goes to Canberra quite a bit. She might already know about your store, but i’d like to be able to tell her about it, just in case she doesn’t know of its existence.
If you’d prefer not to post your workplace on the Boards, you can email me (its in my profile), or PM me.
[/hijack]
[QUOTE=Full Metal Lotus]
Wife: “You son of a bitch? How dare you talk to me like that!” (really)
[/QUOTE]
I remember reading (in the early nineties) that one of the largest plumber’s unions had advised its members to avoid using words like “petcock” and a few others because of the potential for offending sensitive types.
Seriously, I think it’s time to burn the planet down and start over.