AI is wonderful and will make your life better! (not)

[JohnT]

Well, the phone number was changed of course, but yes, this was a conversation I had today.

I do have a history of doing this.

Story 1:

'"Don't make me angry. You wouldn't like me when I'm angry.'... 'Dammit, we made him angry'", a tale of customer service

Well, it happened again. (Oh, about the guy who trashed the house - he eventually paid $3,000 for damages and I dropped the charges. Just like I told him would happen.) OK, so my wife (Inna) and I have a bookkeeping business. We get contacted by a potential client and since we started a Google Ads campaign, didn’t think much of it. Long story short: We got scammed out of $5,000. The scammer used a little-known loophole in ACH transactions which allowed him to cancel his payment after we refun…

Story 2:

'"Don't make me angry. You wouldn't like me when I'm angry.'... 'Dammit, we made him angry'", a tale of customer service

My daughter rented a U-Haul storage space in late May and since then the location has double-billed her for one space, ignoring her complaints, blowing her off, and at one time, someone called her a ‘hoe’. I asked if she wanted me on the case and she always resisted, saying she was handling it with her mother. And while her mother may have many fine qualities, one of those is an unfailing politeness which just is not effective with some people. So nothing got resolved. Until today. Sophia cal…