OK, I just flew four segments on NorthWorst Airlines during Turkey Week. Here are my observations:
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Those with special needs, those who sit in the exit rows and those in first/business class got to board first. Then there was a cattle call boarding for the rest of us. What a mess.
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I saw a man board with a carryon twice as wide as any carryon that I own. (In fact, it was larger than the single checked bag I had.) He stowed it in the overhead bin. The flight attendants made no attempt to stop him.
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Several flight attendants upon passenger boarding never once smiled nor said hello. Be that as it may but standing there at the door to the aircraft with a surly look doesn’t speak well for their customer service, let alone common courtesy.
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Near the end of one flight, I watched a first class/business flight attendant empty the contents of a drinks cart into her carryon, in full view of all of us in cattle car class. She made no attempt to hide her actions.
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I checked in online for my outbound and return flights. I was asked for a government ID when I checked my only bag when I left home. Upon checking my bag for the return flights home, I was never asked for any ID.
Next week I fly Southwest. While I loathed their A, B, C board procedures the last time I flew with them, I’ll see how well their system works compared to NorthWorst.