This ain’t mundane or pointless, but I thought it was too specific for my own personal needs to be A General Question, and a lot of people whose input might be useful here don’t cruise The Pit very often…
I purchased two trips worth of airline tickets for someone. That person will not be using them. Ever. Draw your own conclusions as to whom and why. E-mail me if you need a clue…
Anyway, one airline tells me they should have no problem taking care of me. While I have yet to come to a full resolution with this company, they appear ready to make sure that I get the credit for a future trip, and might even refund my full amount to my credit card.
Now, for the evil company. They gladly cancelled the trip, but say that a refund is impossible, and that any credit for a future flight GOES TO THE TICKETED PERSON, not me, who paid for the trip.
In other words, if you buy two tickets for you and your fiancee to have a dream honeymoon, and she leaves you at the alter because she’s boning your best man, SHE gets the credit on those tickets and can use it (with the usual fee), not you, the person who PAID for them!
Is this obscene or what?
I argued it out with a customer service rep from the agency, someone at the airlines, and that person’s supervisor. All of them harped about how the tickets were “non-transerable.” None of them care about my situation. In fact, the supervisor flat out said that the only way to get money from them if you buy a ticket in someone else’s name is TO FAX IN A DEATH CERTIFICATE OF THE TICKETED PASSENGER!!
Now, I may be a bit upset at the person whom I purchased the ticket for, but that is a bit extreme…
I am faxing a nicely worded, yet sternly toned letter to my credit card company, whom I hope will be able to do something about what is now a disputed charge (the reason, the nice CS rep at my Visa’s company told me, was Non-Receipt of Services with Extenuating Circumstances).
What I ask Dopers here is if they have any experience in matters such as this, and how did it turn out? Any lawyers here with an opinion? Am I fucked? Or will I be able to get fair treatment?
I purchased my tickets on-line. This means, I could LIE and say the person who is ticketed used my card without my permission, but I’m not keen on this for a few reasons. 1) Lying even to get fair treatment is bad IMHO, 2) The person might get into trouble, and since all she did was break my heart, not any laws, I don’t dig that and 3) I already told them the real reasons. No turning back now.
By the way, the good airlines is Southwest. The evil airlines is US Air. Feel free to make a mental note of this information as to how airlines treat their customers the next time you are making travel arrangements.