Watching G4 TechTv a couple months ago I noticed all the computers for the gaming competitions were alienware machines, and I’ve only had a mac for a while and was looking to get a pc machine for games, especially since I already have some older ones that are still fun but I haven’t been able to play. Plus I wanted a laptop for school since its becoming more neccesary lately.
So I decided on Alienware. I read reviews of alienware to make sure, one of them said they received their machine “fast” in only 9 days. Having a stylish looking pc seemed cool so I went with one of the low priced gaming laptops, powerful enough for the old games at least, and strategy games.
I ordered on the 13th, the website lists 14 steps, last time I checked I was on step 5! :smack:
Then tonight, checking order status it doesn’t recognize my order ID at all anymore. What kind of stupid scam are they running anyway. After I ordered I noticed some people complaining about I guess the same thing. Considering the price on the laptop I bought is absurd for a low end model, they should at least have good service, so I can find out if their machines are really quality or not.
I mean what the hell are they assembling in 14 steps! Its a laptop. It took them three days to get past the step that says verifying billing, HELLO! thats a one minute process at most on many sites. I guess I know where they are getting all their money for advertising from. If I could I’d just cancel the damn machine now and go get one from a store for a lower price that still runs all the things I want. But I just thought maybe alienware could possibly be a quality company. I could build my own laptop by hand in sixteen days, I mean come on, what kind of reality control are we talking about. This is like some corrupt 6 to 8 weeks order by mail outfit, get with the times. I even checked carefully when ordering that all my components were at 7 days not 21.
I should have known that the most advertized gaming pc company would be the most dodgy craptaculous one.
Now I have to try to talk to live support, but that will be tough from what I’ve read about other people ordering through them. Sure contrasts with my Mac purchase, I bought my mac and they upgraded its features twice before shipping for free because they were moving into new product lines.