I sold some very expensive ($800) designer shoes about a month ago. Buyer was in Italy, paid me about five days later through Paypal. I’ve since transfered the money to my bank account.
I shipped the shoes out immediately (June 2) using Global Express Mail (supposedly 3-5 days delivery) so I could track them. For some reason, tracking says they left Chicago on the 3rd but didn’t arrive in Italy until the 13th (which isn’t 3-5 day, I might point out). Since them, tracking just says they’ve been stuck in customs. I’m not really sure tho’, how well the tracking works in Italy and if they’ve left customs or not.
Anyway, my buyer is now no longer a registered Ebay user (she was a relatively new buyer with 11 positive feedbacks from a variety of merchants with varying histories so I don’t think she was inflating her feedback) and hasn’t replied to my emails asking if she’s received the shoes.
Is there anyway this will come back on me? Can the money be taken out of Paypal? I don’t know if they have weird clearence times like some banks do or if their funds are more reliable. I’d really like to have this transaction resolved and not have to stress over possibly losing the money. The package was sent fully insured so if she doesn’t get it I can file but I haven’t heard from her.