Look, normally I do everything with my brokerage account online. But I needed to transfer some funds in from another brokerage account, which meant I had to call somebody up to get the numbers to fill in for wire service instructions.
In addition to telling me that, he managed to ask me about where the funds were coming from, and on finding out they were from cash that’s been sitting for some time in the account that holds my corporate stock option plan, managed to pump me about the company I work for and what I think of the future of it’s stock, yada-yada (a big well known company trading on the NASDAQ, BTW).
I would hate to think that these guys are handing out reccomendations to purchase something on the basis of conversations with some random rank-and-file employee of the company who happened to call up for some routine account service.