AMA: Former Walt Disney World Character Performer

Thanks so much, those really helped! I thought of a few more questions too…

About what size do the girls playing any of the face characters (princess or like, Mary Poppins, or even Maleficent!) have to be? I am kind of skinny for my height simply from genetics, so would that hinder my chances do you think?

Also, freckles…I know make-up can cover the facial ones, and that some of the dresses have long sleeves for the ones on arms, but do they make a difference at all in being hired ?

Thanks again!

I suspect that’s not around anymore. That whole area is getting an extensive makeover.

I stopped to think about it, and there are 11 friends of Goofy at DAK per day, plus 3 at MK, I think 5 at Epcot, and 1 at DHS. Of course, that’s nothing on the Mickeys, I’m sure…

As for the technology, I don’t think the managers ride Segways anymore, at least not that I’ve seen.
And now, in addition the barcode scanners, all the costume pieces are outfitted with RFID chips. So you scan your ID, walk through a “gate” with your costume pieces, and it will automatically scan them out for you. It saves a lot of time and is more cost efficient, though it’s not at all rare for scanning errors to occur, but they’ll generally fix 'em up for you without an issue.

About what size do the girls playing any of the face characters (princess or like, Mary Poppins, or even Maleficent!) have to be? I am kind of skinny for my height simply from genetics, so would that hinder my chances do you think? Also, freckles…I know make-up can cover the facial ones, and that some of the dresses have long sleeves for the ones on arms, but do they make a difference at all in being hired?

I’m going to sidestep the fact that I don’t know the answers to these questions and take this moment to give a sermon: If you would only be happy performing as face characters, this job is probably not for you. The vast majority of character performers are never chosen to be a face character, the ones who are chosen have no say in which face characters they can play, and the ones who do get the exact face character they want (by some weird miracle) don’t even get to play them all the time simply because there are so many fur shifts to be filled. If you’re going to be a character performer, you’re going to be a sweaty furry mess, so you’d better get used to the idea now.

As for the freckles and skinnyness, see this post. Just believe! Believe, dammit! shakes fist

And if NJWalz tells it true, I think this gives a pretty clear indication of how quickly things change at WDW and how serious Disney is about making things as efficient as possible. From what I’ve heard, they even host seminars on best practices just because they spend so much time and money finding the best way to do everything.

To the best of your knowledge, do performers in the parades have another job at the park besides dancing? Would they most likely work at an attraction or have a different character position?

To the best of your knowledge, do performers in the parades have another job at the park besides dancing? Would they most likely work at an attraction or have a different character position?

Parade performers are in the Entertainment department, and can take shifts for fur characters at their height, as well as van driver shifts. Everything else requires specific training or approval. If they have been approved to play a particular face character, they can do that. If they have been trained as a float driver, they can do that. After they’ve been around a while, Entertainment folk can become trainers for other Entertainment folk, though I don’t know how the trainers are selected. So, in theory, it would be possible for a single Entertainment cast member to have shifts for multiple parades, float driving, van driving, face characters, fur characters, and training all on their schedule at the same time.

It is also possible to pick up shifts in other departments as long as they don’t require any special skills. My roommate got me a shift on the crowd control team for New Year’s Eve just so I could get some killer overtime pay. It would not be possible for an Entertainment cast member to take a shift as a lifeguard or security guard or anything like that.

Hi Cryptic! Thanks so much for starting this informative thread, I was basically up all night a few days ago reading it all. So I’m from Australia and thinking of doing the International Program in 2014. I have a few questions of my own, although I think I would prefer to be working in a merchandise or attractions role rather than character. I’m fairly sure the US College Program and the International Program are signifcantly parallel.
Do you know how long the program goes for? I’m under the impression it’s either 5/6 months or a year?
If this is correct, do you know if you’re able to extend your program if you choose the shorter course to the longer option?
How long were your work shifts? (Shortest, longest)
What’s the Internet connection like? One Youtube video girl mentioned shit connection, and I’m kind of concerned about being able to Skype with family, etc. I know there’s computer labs? But they only have a few computers which would probably get overcroweded, no?
I’ve heard there are apartment checkups which you can pass or fail. How often do these occur? What happens if you fail? (I’m not a slob, just wondering ha)
Somebody bitching about the program on Youtube mentioned the buses that go from the apartments to the parks come late and make you late for work and this gets you a point or some such. Is this true? She went on to say to ensure you’re not late you’d have to catch the bus that comes a good hour before the bus you would normally take.
Do you have to pay to use the laundry facilities?
Do you know if merchandise/attractions roles would be in multiple locations and parks, or would it be just one set place? I’m kind of worried I would get to a different park every day and be an image of desperation searching for my workplace.
What’s the public transport in the area like? Are there only buses to and from the parks and one to Walmart? Are there any touristy spots you can get to via the public transport available?

Wow, sorry that’s a shitload of questions. I really appreciate your help though. As soon as I heard about the program every day to day task makes me think about it and I find myself constantly asking myself if I’d be able to take on the challenge. I’m 17 and I’ve never been away from home before, letalone lived by myself in such a manner. I suppose I’m worried about the point system, getting lost at work, being ridiculously overworked, choosing the wrong program length and just generally wanting to leave. I’m not sure if I’m the right sort of person to be able to handle the program, but at the same time I’ve been to Orlando on a holiday and it’s my favourite place in the world, I love the atmosphere, Disney, especially the Disney parks are sacred to me, and the program looks beyond amazing and life-changing. So the program has been on my mind a lot, and I go from being frightened of the whole overwhelming idea to inspired and excited and I’m just overthinking it already.
Anyway, if you’ve read this I seriously appreciate it, and thanks in advance if you could get back to me when you get time.
Have a lovely day :slight_smile:
Oh and by the way, how’s it going these days with Special K?
x

Hi danielle.bee! I’m happy to help in any way I can.

Do you know how long the program goes for? I’m under the impression it’s either 5/6 months or a year? If this is correct, do you know if you’re able to extend your program if you choose the shorter course to the longer option?
The Fall program was from August to early January of the next year. The Fall Advantage program (which I didn’t do) was from June to January (or something like that). Either of these programs can be extended into a full-year program. My understanding is that it is not possible to apply directly into a full-year program: you have to do the shorter one and then extend.

How long were your work shifts? (Shortest, longest)
Shortest was about 4 hours, longest was about 9.

What’s the Internet connection like? One Youtube video girl mentioned shit connection, and I’m kind of concerned about being able to Skype with family, etc. I know there’s computer labs? But they only have a few computers which would probably get overcrowded, no?
Are you referring to the internet connection in the break rooms or in the apartments? If the break rooms, I have no idea. At the time, I didn’t own a smartphone or a laptop, so I wouldn’t even know if break room wifi exists. The connection in the apartments was fine. They don’t come equipped with wifi, but one of my roommates brought a wireless router and we never had any problems. There are computer labs, yes, though I never used them, so I don’t know if they got crowded.

I’ve heard there are apartment checkups which you can pass or fail. How often do these occur? What happens if you fail? (I’m not a slob, just wondering ha)
If memory serves, my apartment was inspected twice. I don’t think we failed either time. If you do fail, they probably just give you a sheet of stuff you missed and then inspect you again. It’s not hard to pass.

Somebody bitching about the program on Youtube mentioned the buses that go from the apartments to the parks come late and make you late for work and this gets you a point or some such. Is this true? She went on to say to ensure you’re not late you’d have to catch the bus that comes a good hour before the bus you would normally take.
Within the first week, I had figured out the bus system and never had problems with it. It is certainly smart to arrive early rather than right on time, but I did not ever have to compensate by an hour; that just seems ridiculous. I was late for work exactly one time in my entire college program, and that was because I slept through my alarm. It is true, however, that you will get half a point for being late to work.

Do you have to pay to use the laundry facilities?
Yes. $1.50 per load, if memory serves.

Do you know if merchandise/attractions roles would be in multiple locations and parks, or would it be just one set place?
My understanding is that Merch/Attactions CPs are only trained in one location. It’s possible to get cross-trained into other areas, but that’s voluntary.

What’s the public transport in the area like? Are there only buses to and from the parks and one to Walmart? Are there any touristy spots you can get to via the public transport available?
Let me put it this way: Just now, after reading this question, I had to google “public transportation in Orlando” because I didn’t even know if it existed. Orlando is not a city. It is a collection of theme parks with a handful of other buildings nearby.

As soon as I heard about the program every day to day task makes me think about it and I find myself constantly asking myself if I’d be able to take on the challenge.
You’ll be fine. The only challenging part is staying awake in the “Disney Exploration” classes.

I suppose I’m worried about the point system, getting lost at work, being ridiculously overworked, choosing the wrong program length and just generally wanting to leave.
You’re not going to get points as long as you show up to work on time, don’t steal anything, and don’t punch anyone. You’re not going to get lost at work, as they show you exactly where you need to be and how to get there during training. You’re not going to feel overworked and you’re not going to want to leave because the work is fun and the people are fascinating. Just go for it. You’ll have a lot of fun, learn more about what does and does not make you happy, and maybe meet some people who change your life. And, as I always say: the worst case scenario is a funny story in retrospect.

Oh and by the way, how’s it going these days with Special K?
Somehow, despite being an arrogant reclusive weirdo, I’ve found a woman closer to home who is absolutely wonderful. Not only am I extremely happy with Ninja Queen (as I call her), I also find myself completely uninterested in chasing after other women, including Special K.

That said, I do still keep in contact with Special K; we had a nice phone chat just a few days ago. There will always be a special place in my heart for her, as she understands and appreciates me more than most people ever will. The fact that it’s no longer a romantic thing hasn’t changed our dynamic at all. In her words, “Even when you’re far away and you’ve got a girlfriend, you still crack me up.”

Thank you so much for answering my questions, I really appreciate it. I definitely feel a lot more confident about applying now, and just hope I get accepetd when the time comes.
That’s wonderful you’ve found a woman close to you who means so much to you. I’m glad to hear it.
Thanks again, Cryptic!

Okay so I have a few questions!

Okay so my cousin was recently at Disneyland and one of the characters was flirting with her and was telling her she was pretty and nice and what not. He was still in character and didnt break but like he seemed to have interest in her. So what happens
If that happens? Like have you or anyone you know have had that happen? Like what if you met a girl who you really like and you want her to have your number or something?

My next question is I am barely 5’3". I really want to work at disney land and I use to be a dancer but I want to be a character there. What are some of the options I have? My body type is I’m thin and muscular(dancers body). I am going to audition soon and have had no acting experience but I’ve been told I can act.

Hi there, Danaesykes

Okay so my cousin was recently at Disneyland and one of the characters was flirting with her and was telling her she was pretty and nice and what not. He was still in character and didnt break but like he seemed to have interest in her. So what happens if that happens? Like have you or anyone you know have had that happen? Like what if you met a girl who you really like and you want her to have your number or something?
Was your cousin working at Disneyland, or was she a guest at the time? If she was a cast member, then that’s totally normal. Cast members can flirt and exchange numbers and date and engage in horizontal playtime all they want (and they do). If she was a guest, I find myself wondering what character she was interacting with, as I can’t think of any for whom excessive flirting could be considered “in character”. Fur characters aren’t allowed to speak on set, and doing so is grounds for termination. The face characters are mostly princes, and princes are supposed to be gentlemen around dem lady critters. Gaston could probably get away with being a sleazy flirtbag, but he’s not a casted role at Disney World, and I hadn’t heard of him appearing at Disneyland either. Ask your cousin for more details about this encounter, as it’s a bit mysterious to me.

My next question is I am barely 5’3". I really want to work at disney land and I use to be a dancer but I want to be a character there. What are some of the options I have?
You have two options: you can audition, or you can not audition. This may seem to be a snarky answer, but it’s the truth. Character performers don’t have any control over what characters and parade roles they can play. Performers can get trained in new skills (such as stiltwalking) and new parades, but for the most part they don’t really have any choice regarding when/if that training happens. The powers that be schedule people where they’re needed, and that’s that. Full-timers can bid on specific shifts, but the bidding process is based on seniority, and you’d have to be there for a looooong time before you’d have enough seniority to be guaranteed the option to play the roles you like, and in any case, most of the roles have restrictions on who can play them based on height. If you’re outside of the height range for a particular character, you can’t play it, period.

Long story short: You audition, you get hired (hopefully!), you get assigned shifts based on your height and skills.

As for your audition, dance experience isn’t strictly necessary (I didn’t have any, and neither did many of my Toy Soldier comrades), though it would certainly make it easier for you to learn the routine at the audition. Acting experience in the traditional sense (theatre or film, for example) probably isn’t necessary either, though it would help to be comfortable in front of a crowd. What you definitely do need is the ability to articulate ideas without words, throw yourself into your movements without worrying about looking like an idiot, and have fun while doing it.

Thank you for the advice! I asked her more about it and she said it was awhile ago and at one of the Disney parks when they flirted and when she recently went back he wasn’t there. It was Peter pan. When he flirted she said it wasn’t an exact compliment but it was inferring to one. For example they were talking and he said something along the lines as you’re almost as pretty as wendy or something like that I don’t remember the exact example.

Also with my height I don’t think I could be a princess, but I could possibly be someone like Alice,Wendy, or even one of the fairies?

**When he flirted she said it wasn’t an exact compliment but it was inferring to one. For example they were talking and he said something along the lines as you’re almost as pretty as wendy or something like that I don’t remember the exact example. **
Perhaps we come from different cultures (or time periods), but this is not the type of behavior I would refer to as “flirting”. What you’ve described is totally normal banter for face characters, regardless of how attractive the guest is. She could be a red-hot coitus nugget or a vaguely female troll, and the manner with which the character interacts with her wouldn’t change much (unless the performer is an asshole).

Also with my height I don’t think I could be a princess, but I could possibly be someone like Alice,Wendy, or even one of the fairies?
Face characters, such as the ones you’ve mentioned, require what’s known as a face audition. Prospective face performers gather in a room so that specialized weirdos, whose official job titles must surely be among the most awkward in the history of forever, can analyze their facial features to determine if they are a good fit for any of the face characters. If they find a good match, that performer will be authorized to perform as that particular face character and (I believe) will go on to receive extra training for it. So, while you may be in the height range for Alice, for example, you would also need to have a very specific set of facial characteristics.

Of course, you mustn’t let this dissuade you from auditioning! Fur characters are a ton of fun to play, as you can totally let go of your own personality and just get completely sucked into another world. That doesn’t always happen, and there can certainly be some lousy days, but I found that the overall experience of being a fur character was an immensely rewarding one. Parades are great too!

Cryptic,

Thanks a lot for all the info. I have a few questions:

Where are all the costumes stored?

When you went in for a shift, did you know what character you’d be playing?

Can you tell more about driving the van, were you transporting characters to other parks/hotels?

How long did it take you to get into costume? And, did you have to be inspected before going onstage by a manager?

How many supervisors are in charge of characters? Did most of them used to play characters or do they still do?

Thanks!

Hey there, Joeywarhorse! Thanks for being so patient. Now, some answers:

Where are all the costumes stored?
Each of the parks has a costume room that’s set up like a grocery store: One aisle for fur suits, one aisle for heads, an area for footwear, a shelf for basics (the shirts and shorts worn underneath the costume), etc. That’s for the standard character stuff. I don’t think I ever knew where the parade gear was stored. At the end of the night, we would put our soldier hardware into assigned cubbies in a trailer, then a guy would drive it away… somewhere. A warehouse? A cave? An interdimensional rift? Perhaps I may never know the truth.

When you went in for a shift, did you know what character you’d be playing?
Yes. When I worked there, the schedule would always tell you the following things: the park, the location, the character, the in time, and the out time. Some people would be called in as spares, meaning they would just wait at the character base until a replacement was needed – someone called in sick, someone had a medical emergency, etc. So for those guys, no, they wouldn’t know who they would be playing until they got to work.

Can you tell more about driving the van, were you transporting characters to other parks/hotels?
The Magic Kingdom character base served not only the park itself, but also the surrounding hotels, such as the Contemporary, the Grand Floridian, and the Polynesian. If a performer had a shift at any of those hotels, they would check in and pack up at Magic Kingdom, then a van driver would take them to wherever they needed to go.

Animal Kingdom and Epcot were a little different. They both have a service road which runs along the perimeter of the park, which allows characters and other personnel to get to the various attractions without being seen by guests. This wasn’t necessary at Magic Kingdom because of the tunnel system.

How long did it take you to get into costume?
Oh geez, I don’t really remember. After having worked there for a few weeks, I just intuitively knew when to start putting my costume on without ever having to think about it, but let’s see here… the shortest break between sets was 30 minutes, which would be spent getting to the break room, getting out of costume, relaxing / drinking water, and getting back into costume. If it took roughly 3 minutes to get to/from the break room, and another 2 minutes to get out of costume, then that leaves 22 minutes for the other stuff. I know I would relax for at least 10 minutes during each break, so that leaves 12 minutes to get into costume. It could have easily been done in a shorter amount of time, but you really don’t want to feel rushed when you’re getting ready. You want to have time to double-check things, make adjustments, and get comfortable. Also, some costumes are much more complicated than others. Eeyore was simple: shoes, body fur, head, done. Queen of Hearts (who I never played) took at least 20 minutes to put on, even with a dedicated helper.

And, did you have to be inspected before going onstage by a manager?
By a manager? Nope. By an attendant? No, it wasn’t required, but it was helpful to have someone there to quickly look you over and make little adjustments once you were in costume.

How many supervisors are in charge of characters? Did most of them used to play characters or do they still do?
Erk, I’m not sure what you mean by “supervisors”. If you’re referring to the attendants, that depended on the location. Big structured locations, such as Pooh’s Playground, would have three or four attendants working at a time. Smaller character spots would only have one. Character attendants are trained separately from performers. While it may be possible that some attendants had previously worked as performers, it certainly wasn’t the norm.

As for the world of schedulers and base managers, I really had no idea how many people were above me or how they got there. I didn’t really care much for authority; I liked to do things my way :stuck_out_tongue:

Thanks Cryptic,
You’ve probably seen this clip:

What does Disney do to prepare character performers for an incident like this?

Based on what you know about the protocol, what do you think happened after they got the Tweedles off stage?

Was the guy wearing a black hoodie over his head? Is that something you have to wear when you wear a head?

Un-related to the video:
Would you consider the character performer role a job where you have lots of interaction with co-workers or did you not really get to talk to co-workers very much because you want to re-hydrate and rest when you’re not on-stage?

Did you think your supervisors/managers were nice? Were they helpful, supportive, and/or encouraging?–Or was it more of an attitude of “you’re so lucky to be working in entertainment at Disney World and if you don’t want this job, there are plenty of people waiting in line”?

Did they want you to stay on with the company when your CP ended?

Thanks again!

What does Disney do to prepare character performers for an incident like this? Based on what you know about the protocol, what do you think happened after they got the Tweedles off stage?
At the very least, the Tweedle would have gotten talked to by a manager, and the incident would have been put on his/her record. My guess is that the Tweedle who fell was probably terminated (fired, not killed) that day. A bit harsh, but the costumes are designed to prevent parts from coming off accidentally. I suspect the Tweedle was not wearing his/her chinstrap.

Was the guy wearing a black hoodie over his head? Is that something you have to wear when you wear a head?
I don’t think that was a hoodie. It looked to me like spandex or some other skintight material. In general, such an accessory is not required. However, some performers prefer them over white skull caps for dealing with sweat, and it’s possible that the Tweedle costume requires it for some reason. I played a Tweedle only once, so I don’t remember if I had to wear one of those things.

Would you consider the character performer role a job where you have lots of interaction with co-workers or did you not really get to talk to co-workers very much because you want to re-hydrate and rest when you’re not on-stage?
More of the first, though it depends on the location. When I worked at the UK character spot at EPCOT, there were times when it was just me and my Pooh in the break room. If s/he’s cool, you have plenty of time to make conversation; if not, you do your own thing. It was a different story for Pooh’s Playground at MK, where the breakroom was shared by two different character spots and the custodians, plus there was an Attractions break area nearby. At a place like that, it’s easy to make friends because you’ll interact with so many people over the course of a day/week/whatever. Also, the work is tiring, but it’s still easy to chit chat and rest up at the same time.

Did you think your supervisors/managers were nice? Were they helpful, supportive, and/or encouraging?–Or was it more of an attitude of “you’re so lucky to be working in entertainment at Disney World and if you don’t want this job, there are plenty of people waiting in line”?
More of the first, but with a pinch of “Wait, who are you?” because the company is so huge. From my understanding, it is not possible to become a manager in an area that one has not already worked as a regular cast member, so all of the people who do become managers know what it’s like to be on the front lines. The one time I got in trouble with a manager, he was polite, articulate, and empathetic, presumably because he had had many of the same experiences I had.

Did they want you to stay on with the company when your CP ended?
Nope. There was not a single person who made any effort to convince me to stay, which was not at all surprising: My friends were mostly CPs who were also leaving, and I didn’t know any managers by name. That’s just the nature of the CP – it is expected to be a temporary gig unless the person makes an effort to stay.

It’s tough to tell, since the attendant in the orange jacket walks in front of the camera just as he starts to fall, but it looks like Tigger’s hand on the back of his headpiece may have pushed it up and forward as he started to fall. Is the chinstrap so secure that it’s impossible for it to come off under any circumstances?

I did like the way he grabbed the headpiece and shoved his head right back into it. Like a soldier diving on a grenade.

Cryptic C62 - Have you seen this thread about a Party Princess? You might find it interesting, especially the difference between the Mouse and the independent contractor.

StG

I just wanted to add that the costuming building in Disneyland was awesome and I wish I took some pictures. Nothing like a whole row of shelves with Pooh heads grinning like a decapitated zombie