I was a National Union official working for a specific group of staff in UK prisons.
The only complaints I ever got from members was that the Union wasn’t radical enough, and was reluctant to take industrial action, and from non-members they would complain at the small cost of membership and also claim ‘unions don’t do nothing for me’
All of which misses out the entire point that the union is not some remote organisation that comes in and acts as an enforcer (usually) The union IS THE MEMBERS, if the union is weak its because the members want someone else to do it all for them - usually.
I found that when I went to a particualr site to deal with an issue it was always far more effective if the local branch was vocal and effective - as a National Official my real effectiveness always came from the members support.
I’ve had to deal with deaths in custody, assaults on staff, bereavements, serious personal injury, serious health issues, loads of sickness and disability cases, lots of discrimination bullying and favouritism
All that had to be done part time, in my union we are required to work 50% direct for the employer which means we have a real handle on the job itself.
It is fair to say that on personal cases, the union rep will lose out in ther representations more often than winning, maybe 2 or 3 to one - but this really speaks about inequality of power, and a certain number os cases that were frankly completely impossible to win.
The good official picks and chooses what battles to fight and when, and in a large organisation what you find is that errant managers get moved on every few years, so you polish up your past personal cases and resubmit them and you usually get a good return since incoming managers will often concede your points.
Although I used to lose more cases than I won, fact is that if you are not a union member, you will lose every single case, your managers will ride over you - its not hard to understand.
I’ve seen cases where I have worked directly with managers to impose contractual discpline on members, its about understanding what the managers need and how you can help them get there.
Union work ought not to be about conflict, it should be about common interests, often mangers try to make unsustainable changes without fully understanding the effects. Sometimes you let the manager fall flat on their face and then try to offer a solution, my particular union also has a lot of managers as members - and that helps a lot.
Amazon simply cannot deny union membership to its employees in UK or EU becuase it fallys under the EU declaration of Human Rights - The right to freedom of association.
I don’t understand that the US claims to be the land of freedom and yet allows employers to deny their employees the right to meet and associoate with whom they choose - as in non-criminal associations. Seems to me to be an assault on freedom itself if you are penalised just for the company you keep.