Amazon's "Super Saver Shipping"-why so bloody long?

Ex-Amazon employee here.

The usual response to SSS complaints is you’re getting what you pay for. :slight_smile:

Did you receive the email stating that your order has actually shipped? If not, it’s overdue and I bet there’s a supply issue. SSS orders should ship out within 3-5 business days. If this is the case, I’d shoot them an email and ask what’s up.

If you have received the message that stated that the items were shipped then they won’t do anything for you until five days past the latest due date (day end of the 24th).

I agree that SSS has slowed in the past year for my personal purchases. When I purchase something from a friend’s wishlist, however, I notice it goes out pretty quickly.

Weird… SSS for me always comes earlier than the expected arrival date… So I like to use it as much as possible. But, if I’m impatient (or if it is a gift for someone else), I do buy their shipping, as I want that by a certain date, instead of a longer estimated arrival time.

It’s not a conspiracy theory. It’s standard business practice albeit one that companies don’t like to talk about. (“We’re intentionally downgrading our service so we can charge you more” isn’t really a good sales pitch.) I’ll concede that Jurph’s idea about holding up orders on the computer rather than my off-the-cuff suggestion about holding them up physically in a warehouse is a better one - but the point I was making was how it could make sense to intentionally hold up an order rather than to suggest a specific means of doing so. And I’ll also repeat I have no evidence that Amazon in particular practices this specific business practice.

At my company, we ship products to other companies rather than consumers. All of our orders have a “ship window”–a set of dates between which we can ship and not be counted “early” or “late”. If stuff gets finished early, we actually do put it on a shelf until its ship window opens.

Of course, in the corporate world, things work a little differently. You might be thrilled if your new Harry Potter book comes in earlier than expected, but a company might get mad if their widgets come in early–where are they supposed to store that stuff until they actually need it?