But they cancelled my card. I don’t care because I no longer use it.
Isn’t America a great country? 
BTW the guy I talked to about this is in India.
Stoopid Amex!
No worries, Bijou we value you. (:))
*Taxes and service fees may apply.
I thought the guy was in Ireland but somehow he got an Irish accent in India.
I used to have an Amex corporate card for travel. Except then I wound up not traveling for about five years, so corporate asked if they could cancel the card. I said sure go ahead, then three months later I had to travel. :smack:
Every time I hear about a “Valued” anything, all I can think of is a broadcast version of “The Big Lebowski” where The Dude was complaining that the Nhilists had peed on his “Valued” rig.
We didn’t have to cancel AmEx. CostCo did that for us.
Which is worst - for a customer to be valued, undervalued, or overvalued?
I have an AmEx card and no complaints about it, although it’s the basic tier credit card and they dearly want me to upgrade to a gold card and charge me a couple hundred bucks a year. I haven’t been impressed with the supposed perks (hotel booking, event tickets, etc) but maybe they’d be better if I was a fancy-pants member. I’m likely to never find out.
More amusing to me is my US Bank card which has zero balance and has for years and they consistently plead with me to raise my credit limit as though that would make me use it more. It has never occurred to them to maybe lower the APR (which is silly high but, again, I never use it anyway) if they want to incentivize me.
The last time I was a valued customer of a credit card they suddenly issued me a new one, with new numbers. They said this was for my convenience. I said it caused me to have to change my payment settings with umpteen vendors, so how about NOT doing that???
They persisted. I cancelled the card and went to a different provider who doesn’t pull that kind of nonsense.
I’m also a high-status hotel guest with a couple of chains because I travel for work. When checking me in the desk folks usually say something like, “Welcome back and thank you for your loyalty!”
To which I reply with a deadpan, “I have no choice. I do not actually feel any loyalty. But I can I please check in anyway?”
Interesting, a friend of mine use to work for AMEX customer service in Phoenix and they used to pride themselves on only having USA based customer service.
Why? The hotel clerk HAS to say that, it’s a miserable job. Just smile and say thank you. You’ll make their day better.
I should have said a ‘wry’ deadpan. They usually laugh, and it’s often with CSRs that I know from past stays. Not being purposely rude.
Mrs. ToKnow just got a notice on the Amex website that she’s pre-approved for a Platinum card. We are in fact, currently debating whether the perks are worth the $550 annual fee. Some of them seem pretty sweet.
FIVE HUNDRED AND FIFTY BUCKS A YEAR?
There is no perk in the world that would equate to $550.00 a year, in my world!
Admittedly, I don’t go anywhere or do very much. So in my world, that $550 has a better home in my pocket.
~VOW
Such is the nature of our debate. We do not currently travel a lot, but we’d like to. And a lot of the perks are travel-related, and so would encourage us to do so.
many businesses USED to have all USA based support/call centers. Besides India a lot of calls go to the Philippines now. I worked at a place that had tech support in Romania.
Wow, first Treehorn’s goon micturated on his valued rug, then the nihilists wizzed on his rig. I think I missed that part.
$200 Airline credit, $200 Uber Credit, $100 Saks 5th Avenue credit … that’s $500 per year right there. That’s direct cash reimbursements that bring the annual fee down to an equivalent $50. It also gives you free Boingo access which comes in handy. Plus there are other reimbursements that dont occur annually. At that price, the perks are definitely worth it! I’ve had the card for ten years and never regretted it.
Sometimes a rig is just a rug. It’s an easy thing to miss.
Yeah, but it’s in the form of “$200 Airline Credit on fees from partnered airlines with a limit of $50 per flight” and “$15 Uber credit per month”, not in a form where you can just get a $200 airline ticket and $200 Uber ride for free.
Which isn’t to say it’s not worth it to the right people but you gotta make sure you’re one of the right people.