Through the magic of MS, have you ever had your browser “lock up”? Have you seen those “An error has occured…” messages pop up? You know, the ones that say “Do you wish to send a report?” So, is there really some guy stuck in a corner at MS tracking these things? Performing statistical analysis? What’s the SD on MS showing some semblence of QA? (If so, I’d sure like to meet him and give him an earful!)
I WAG if there is such a guy at MS, his name is “Patches”!!!
According to our Microsoft rep, those reports are used to prioritize work on updates. If they only get occasional reports of a problem they probably won’t spend much (if any) time on it, but if they are consistently getting reports from a particular application then they will assign people to look at it and try resolve the issue.