Cripes! Now I’m not sure if I agre with Frylock, with Cheesesteak, or if I just want to have a lie down. Maybe I can attack the issue this way:
I patronize a restaurant because I don’t want to cook, serve myself, or clean up. Or because I want to enjoy some item beyond my own culinary abilities. Restaurants exist as businesses to serve me. And a restaurant is certainly entitled to a fair return on its investment, or in other words, to a reasonable profit. Prices are presumably set to allow this.
But to remain in the business of catering to my custom they must, in addition to the three activities above (cook, serve, clean up) also do bookkeeping, replace light bulbs, hang signs, check in or shop for stock, and a plethora of additional things that could be construed as “services” necessary to providing me with a meal. All of that goes under the generic label of “overhead” and should be figured into the price structure.
But it is only in the single, specific area of “serve” that the restauranteur expects - even demands - my additional help. The very idea is an affront. Are we going to see additional fees charged for the busboy, the dishwasher, and the accountant? Are they all going to be paid substandard wages - and accept same - so that they will be entitled to some further support from me? And will the restauranteur itemize those charges, thus absolving himself from the guilt of seeming to be charging more for “his” part of the whole experience?
I’ve been a waiter. Waitstaff has my sympathy. Indeed, the current system requires tips in order for wait staff to obtain anything like a realistic salary. But I didn’t create this system, and I certainly do not wish to see it become even crazier than it is.
Tips originated, IMHO, not as a reward for service, exceptional or otherwise. They arose because all wait staff were traditionally overworked and underpaid. Given the fact that a waiter must apportion his time among all of his tables, the hint of a tip (“Extra money!!”) was a way of influencing him to apportion a greater share of time to MY table instead of yours. Back in the day (I know, using this phrase is a clear sign of senile dementia) lots of people dined out on a regular basis, and came to be known to the wait staff at their favorite establishments. Tippers soon got the best tables, and the most attentive service. This caused other people to tip too, attempting to level the playing, er, the service, field. Management saw these additional payments as a ready excuse to maintain or even to lower the already execrable wages paid to wait staff. Dishwashers and accountants didn’t get such supplementation, so they had to be paid realistic wages. Segue to today.
Today restauranteurs seem to be relying more and more on ME to ensure a livable wage for their wait staff employees. I object. A livable wage should be an internal matter between management and labor. Coercing me into this internal matter is plainly wrong. Pay your people more, and demand that they do a competant job, just like any other employment situation. Wait staff is part of your overhead, damn it!! They are YOUR employees, not mine. I exercise no control over their actions beyond a few brief moments wherein thay may cowtow to, or ignore, me. I cannot fire them for incompetance or provide their Holiday Bonus or contribute to their 401K. Raise prices as necessary to employ competant staff, whether they be waiters, dishwashers, or accountants. Competition will ensure that this is fairly distributed among all such businesses.
Just because these people physically “serve” me is no excuse to argue that there is some special contract, separate from their employment contract with the restaurant, between me and your waiter. Tipping is an abomination of management / labor relations.