Hm. My laptop is Diogenes, one desktop is Socrates and the other is Goethe.
Yeah, I was a little confused. Isn’t she a psychotherapist, not a tech supportress?
What’s it like being married to a psychologist, BTW? (I’m curious because I’m considering becoming a psychologist, not marrying one.)
I did this just now to opt-out of credit card offers based on my credit score. (The need to do so is kind of flattering, in a way.) It had me say and spell my name–it messed up my last name once and I had to do it again, but it didn’t mess it up as bad as most humans do–and asked me to say my birthdate (no problems) and then say my address without spelling any words. I was shocked to find that it got my rather long address, with an apartment number on the end, picture-perfect the first time. My experience was pretty pleasant.
Ever tried to get treated by military officer doctors? Now that is a study in frustration!
I had to explain to one client that ‘click’ meant ‘press down on the mouse button’. Some of the people I have to support shouldn’t be trusted with scissors, let alone a computer.
That makes sense, but you’d think they could figure out a way to relay any pertinent information to the agent taking the call (assuming he’s sitting in front of a computer). The current system not only annoys customers, but costs the company extra money from the added call length incurred by needless repetition.
It’s actually really great. People often ask me, thinking that she is analyzing me all the time, but that is not the case. She is great at figuring out why we are acting certain ways which helps us not fight.
On the subject of my OP, she is going to help me learn some relaxation techniques so that I don’t get as stressed and frustrated.
That is really cool, and puts another point in the ‘psychology’ column for me. Especially since I and the girl who seems most likely to be my future wife some far point in the future, aren’t fluent in each others’ native language–every bit of extra understanding of behavior and mental processes will probably help.
I didn’t read the entire thread so maybe someone else mentioned something simlar, but one of the things I always get when I’m trying to help someone fix their computer
Them: I keep gettin an error when I try to pull up my word file from my disk
Me: What does it say?
Them: I don’t know I don’t read it I just click ok. :smack:
Me: Okay, try and pull of the file again
Them: Okay
Me: Did you get the error message
Them: Yea
Me: What did it say…
Them: I don’t know I hit ok :smack: :smack:
Me: Okay, do it again but DON’T hit okay
Them: Okay now what
Me: What does the error message say
Them: No disk in drive
Me: Is the disk in the drive
Them: No
Me: :rolleyes:
oh, and as for speakerphone, I always liked my dad’s method
Dad: Hello?
Person On Speakerphone: Hi this is someone
Dad: HELLO???
POS: blah blah blah
Dad: HELLO I CAN’T HEAR YOU
POS: Hello, I can hear you, can you hear me
Dad: HELLO I can’t hear you, it sounds like your in the next room, I think we have a bad connection, hang up and call me back
.
.
.
phone rings
Dad: Hello?
POS: can you hear me better?
Dad: HELLO??? I still can’t hear you, I think something’s wrong with your phone
POS: I can hear you
Dad: It sounds like your at the ocean or something, I can’t hear you at all, are you in a big hall HELLO HELLO
POS, Can you hear me now, I was on speakerphone
Dad: That’s much better
Dunno, guys. I get more than a few answers from tech support folks that have little or nothing to do with my problem(s). Or replies that answer only a single query from a list I’ve sent. This isn’t internal support stuff either; these are questions asked of the tech support guys at companies from which we’ve purchased software - support we’re sometimes paying several thousand dollars per year for.
One of my duties involves administering a SQL-based reporting program with a GUI so that people who don’t know SQL can write custom reports off of our financial database. Lately, I’ve been getting a lot of support emails saying something like:
“Hello, I can’t run my report. Please help.”
Now, you must understand that I’ve got tens of thousands of reports out there. Some on file servers, some on local drives, some in personal folders, some in production folders. So when I get an email like this, I’ll email back and say,
“Please tell me the name and location of the report and I’ll get it fixed right away.”
This prompts another email from them saying something like,
“I need this report to track my purchase orders. Please fix it.”
Now it’s getting stupid. It’s as if they are purposely refusing to answer my question. At this point, I’ll usually just call them, shadow them, and find it myself. It may take a little longer, but it’s usually a hell of a lot easier.
Oh, boy, do I agree with this.
I have been working in IT support for over 10 years now and I have gotten to the point where I no longer log calls if I don’t think it is necessary.
Most of the times something simple (like a password reset) will take 2 minutes to accomplish while getting all the information plus creating a ticket will cost me at least 20 minutes.
The only advantage these tickets have for our company is so management can say : look, how hard our people are working!! This is why we need 5 extra people.
Hell, if we stopped using this crappy ticketing system, we could do the same job with half the amount of people !!