I work for a company medium sized company, and we have a small (4 people) IT department that supports about 180 local users and lots more people working from home.
So we’re usually pretty busy. As the newbie in the IT group, I’m really busy. Anyway, on to the rant:
I’ll try to convey this experience that I have about every fifteen minutes to you. I’m sitting in my cube, which of course is on the main hallway of the cube farm, across from a couple of offices which store a couple of speakerphone-loving managers. Here is what I hear over and over again:
Step, step, step, step, step, shuffle, shuffle… step, step, "Hey Slack can I ask you something?"
No! You can’t! What is it? Oh, good - something we have already discussed that I told you I’d get to as soon as possible. No, it’s not possible yet - move it on out!
Step, step, step, step, step, shuffle, shuffle… step, step, "Hey Slack can you come by my desk when you get a minute?"
Sure! Hows 3 weeks from Tuesday for ya?
Hey the phone is ringing! Joy of joys! I won’t answer it (natch) so lets listen to the voicemail this person will undoubtedly leave…
Hi, Slack. Give me a call as soon as possible. My number is blah blah blah…
Thanks for the detailed message! I don’t know if you need a password change, which I can do in an instant, or help with your shit DSL connection and the VPN client software which will take all friggin’ day. I’ll call you back sometime between 7 and 4 in the next month. Wait by the phone or I’ll leave an even less detailed voicemail on your end. Enjoy!
As I was writing this I had to get up and run to the other side of the office for a minute - when I returned there’s a sticky note on my monitor. Someone can’t get into the network. Bummer! I’ll file this under “R” - for arrivederci.
Ah. I feel better. Thanks.