What everyone else said, pretty much. And here’s more details, I’ll get into the nuts and bolts. This is lengthy, sorry.
Medical transcription is one of those “pink collar ghetto” kinds of jobs that can be done from home and often at odd hours, so it works out very well for stay at home moms. I bet 95% of the transcriptionists at my company answer to that description, maybe more.
People get into it for all kinds of reasons. The people that seem to do best at it are those with some medical or science background/training; it’s a good fallback for nurses who get burned out, for instance.
As a music major I was neither medically or scientifically inclined (English minor), so it took me a bit longer to get up to speed after my initial training class.
The company I work for used to train people, now they don’t. I got lucky. There’s all sorts of courses out there. Some of them are scams, maybe most of them. Organized programs like through junior colleges and accredited schools are probably the safest way to go. If you can find a company that will train you in house like I did, this is the most economical way to go. (The Mayo plan sounds GREAT.) I did have to sign a contract stating I would work for the company for at least one year after my training or I’d have to give them $5,000 on my departure; however unless you’re some sort of genius nobody else is going to hire you with no experience anyway, so what the heck.
I’m still learning stuff every day, even after several years, there’s a lot going on, changes on every front, different lab tests, new drugs and procedures. It’s not impossible to do this if you have no grounding, but it will take you longer to get up in it and you need to understand that going in or you’ll be frustrated and miserable.
There is some upfront cost. Some companies will give you a computer and the software needed, etc., but I’ve only seen that offered as an incentive/bonus to really experienced transcripionists with specialized skills. The big companies that make these offers generally don’t want to hear from anyone who does not have five years of major experience like working in a hospital setting or a large clinical practice.
Most people think of medical transcription in the old fashioned sense of doctors speaking into tape recorders, collecting the tapes, etc. I’m sure that still goes on somewhere but most companies these days use digital equipment and so it’s all computer driven.
You do occasionally find companies that still use the boxes that hook into your phone line. Chances are if they do they will rent you the box. My company used to have them and charged 10 bux a month. If this is what is used you’ll either tie up your phone line or need to get a second line.
On the hardware side, you will also need:
- A fairly decent/recent computer with a sound card.
- You will need a set of headphones, nothing fancy but something you can stand to wear 8 hours a day.
- You’ll need to get a foot pedal to control the flow of the dictation to your headphones; again, the company you work for will often sell you one. Mine sells them for something like $50.00, which is cost.
On the software side:
- You’ll require a word processing program, most likely either Microsoft Word or Word Perfect. (I’ve used both in my time.) The one you’ll be asked for probably depends on what platform the company uses. I’m no expert in this department but I think most companies are Windows-based on the transcription side. My company uses Windows, the dictation files are WAVs, they specify Microsoft Word.
My company also uses VOIP; you’re tied to their network when you type and you download the dictation files and then upload the finished product back to them on their pipe. I suspect that is probably how it is with most transcription companies.
- You’ll need a medical spellchecking program and a macro expander. Doctors tend to say the same thing or the same kinds of things over and over, there’s a lot of phrases and etc that you’ll use again and again. If they can be triggered by a letter or a number or whatever, it spits out accurately and quickly, that’s time and money right there. My company recommends “ShortHand,” that’s a $100.00 program. It works nicely.
You’ll most likely need a high speed connection (DSL/cable); it can be done on dialup but it’s slow as Christmas and it’s yet something else that will keep you from making money. To make the most money you will need to look at everything that takes up more of your time that needs to be spent typing and eliminate all roadblocks.
Depending on the company you work for, they might offer you some or all of these tools for free or reduced rate; my company made us pay for all this on our own. (The actual dictation program they use is free, as is their in-house tech support.)
The other big expense is reference books. You can use the internet for a lot of the reference – looking up spellings, words, phrases, confirming stuff – but sometimes the information is not there and sometimes the Internet is just plain wrong. Medical reference books are expensive, running between $35.00 and $60.00 per volume. I have a bookcase full of books I have accumulated over time. Some of them are useful; some more specialized ones may help further down the line. I bought many of them from other transcriptionists, on ebay, etc. I figure I probably have at least $2,000 in my books alone (if I had to replace them all at full retail). Some companies will help you by selling you the books and payroll deducting over time.
Working from home and being on your own takes discipline. You have to apply your butt to the chair and stay fixed on the screen and the job you’re doing. You can’t go Google something for reference and then look at another fascinating link that popped up. (Well, you can, but you won’t make any money that way.) You’re paid for what you produce and that means you type and type and type and type some more. And then you type on top of that.
You need grammar and spelling skills; automatic spellcheck is not near enough. If you have problems here you’re not going to do well.
It’s not as easy as it sounds. Doctors are busy people; they often dictate when they’re tired or juggling other duties. They slur their words. They run things together. They forget to breathe. They cough, sneeze, shuffle papers. They talk to other people while they’re dictating. Sometimes music plays in the background, sometimes alarms, or the hospital paging system. The phone connection may be lousy too. (One infamous doctor on the client list at my company dictates on a cell phone driving home from the hospital. In his convertible. The sound quality is horrendous. But that’s what he does and whoever types his jobs has to deal with that. ) Whatever the condition you have to deal with it.
They use jargon and medicalese and it takes time to learn what that means. They also tend to dictate quickly, like they’re auctioning tobacco.
“Thepatientisa35yearoldmalewhopresentdtotheemergencydepartmentwithachiefcomplaintoffallingdownwithanailgunsustainingapuncturewoundtohisrightupperthigh.”
I think most companies pay by the line; mine does. They also pay more for certain types of work; for example, typing ER charts (the easiest there is) pays less than some of the clinics they have as clients. This is because it’s tougher to type, say, an oncology chart than a chart where someone is in the ER because they dropped a hammer on their foot. Surgical notes tends to pay even better because again it’s specialized knowledge with esoteric terms and complicated procedures. Many companies offer a shift differential (another penny or two a line) for work at odd hours, nights, weekends. There’s also an accrediting organization, the American Association of Medical Transcriptionists. AAMT certified transcripionists often get differential added to pay; it’s recognition of superior skills.
To sum up: If you’re a self-starter, if you’re good at being disciplined, if you can stay focused on a job for hours at a time and keep this up for days and weeks, medical transcription might suit you. If you dislike having management hovering over you (or talking to you hardly at all) it’s a great job that way. I talk to the office twice a day on average; when I start and when I finish. That’s nice.
The downside of this is that you also don’t tend to talk to anyone else. I used to work in house and had some really nice friends there; now that the company sent everyone home to work, I never hear from any of these women and that’s a shame. Depending on your schedule your social life may also take a downturn.; when I started I worked nights AND weekends and I was quite isolated. A few years later I switched to days and I had to become resocialized all over again. The lack of face to face contact can make you crazy if you’re not careful.
On the other hand, what other job lets you go to work in your pajamas? I have no commute. I save money on office clothes, Starbucks coffee, etc.
A couple of other things:
For the most part transcription companies have no holidays; the work goes on regardless. My company does pay a little holiday bonus, but you do not get the day off like everybody else. If you’re scheduled to work on Mondays, you’ll be typing on Memorial Day and Labor Day unless you make other arrangements. Usually you have to work.
You have to be emotionally detached from your work. People have horrendous injuries. People get terrible illnesses and diseases. Bad things happen. Sometimes people die. You have to transcribe all of this and go on to the next job. I very recently lost someone very dear to me; he had one of those instant heart attacks that kills instantly. Every cardiac chart I’ve typed since then has made me cry. This is not good. You have to hear some pretty sad stories and type them and go on.
Hope this has been helpful and not just me blathering on. I’m happy to give more information on the board or off, just ask. Or send me an email.
Jenny