I used to go to a little Arabic restaurant in a shopping centre here. They were always really kind to me, even when I ate alone. I recommended it to loads of people.
Then I went one day with friends and it was a bit odd. They forgot my salad. I pointed this out. The rather surly waitress pointed to my friend’s side salad (part of his meal) and said it was that. Clearly it wasn’t, I’d ordered a full meal salad of quite a different kind. Anyway I was confused, and she was new, so I didn’t press the point, and stupidly ended up paying full meal price for a free side salad.
Anyway benefit of the doubt/second chances. I went back with my bf a month or so later. Mystery 1: the menu had gone. “Oh it is new management madam” [Ah…] “we have a new menu, we could make you what you like.”
“Well, the last time I came my friend had the grill special - with hummous and salad included - do you still do that?”
“Certainly madam, grill - hummous - salad - we make for you very nice.”
Despite the fact there were two of us dining, they brought us ONE meal. They served it to my bf, and didn’t even provide an extra plate for me. The food wasn’t even that great.
Then the bill came. Whereas my friend’s all in one special had been 25 dirhams, they charged us 35 - just for the grill, then high separate prices for the hummous and tiny salad.
When they came to take our money they could tell something was up, that we were bigtime pissed off. “Is there problem madam?”
Me - “Well actually yes, this is far too much money, this is not what we paid before.”
Manager, looking shifty and embarrassed - “OK - mistake - mistake - we make cheaper.”
Me - “No thanks, I will pay this, and I will not come back.”
Manager, trying to placate - “We make cheaper next time, madam, much cheaper.”
Me - “No, you WON’T see me again.”
Definitely NOT. You deliberately ripped me off because you thought I was a stupid white tourist who (a) didn’t know prices and (b) wouldn’t be a regular customer. Well I had been a regular customer. And I’m not now. I have de-recommended your restaurant and spread my criticism of it far and wide. If I prevent just one diner from choosing your restaurant for one meal, I figure I’ve made my money back.